Marriott Charleston Town Center

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User Reviews for Marriott Charleston Town Center, Charleston

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Apr 24, 2008 by Robert from Oakton, VA
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[9]

• Other than my specific complaint, below, it was a very nice hotel, and I have stayed there numerous times in the past.
• Noise, lack of follow through by the desk on my complaint.

“This was one of the worst hotel stays I have ever had. There was some type of party going on in the hotel and the room next to mine evidently was rented to a couple in their early 20's.”

Apr 16, 2008 by Gary from Clarksburg, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly.
• Nothing.

“Very nice place to stay for all needs when in Charleston, WV.”

Apr 14, 2008 by Wesley T. from Worthington, OH
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• The staff was very friendly, and the lobby was very clean.
• The room was nice but water didn't drain from tub while showering, and cleanliness of bathroom wasn't great especially for a 3 star hotel.

“The Marriott was very clean, quiet, and the staff was very friendly. Our room was very nice. We did have issues with the water not draining from the tub when showering. The bathroom was not as clean as expected from a 3 star hotel. The other downfall is having to pay $8 to park when you've already paid for your room. That would be one of the major complaints I have. The garage is there for the Marriott however, you have to pay $8.”

Apr 9, 2008 by Trilla from Holland, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great restaurantexercise room.
• Parking was typical for downtown, but I still don't like it.

“Easy to locate, friendly, all the amenities, great linen and towels, Theres a mall across the street.”

Apr 7, 2008 by Denise from Newton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• The bed was outstanding, provided an excellent night's sleep.
• The room was minimalist e.g. no minibar but clean and adequate.

“Perfect for one night to stay.”

Apr 6, 2008 by James from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and helpful.
• No inside smoking rooms or other accommodations for smokers.

“Very close to the airport. The hotel staff was very pleasing and helpful. I was more than satisfied with the service attitudes of the staff. The only thing I didn't like was the fact that it was cold outside and they didn't have a place inside where I could smoke and be warm. I believe that all paying customers, smoker or not, should be accommodated fairly and equally. I understand that there are people who are averse to smoking, but that doesn't mean smoking customers shouldn't have some kind of arrangement indoors that wouldn't offend non-smokers other than being banished to the outdoors like some kind of animal.”

Apr 1, 2008 by Sally from Lexington, KY
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Clean-great comfortable bed.
• Pillows were awful. Have some decaffeinated drinks in the vending machine not just h20.

“I am a SILVER MARRIOTT MEMBER and was not happy how I was treated.”

Apr 1, 2008 by Kathleen from Creedmoor, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The decor was very much to my liking especially the hotel room. It was clean and we loved the pool!
• The restaurant lunch buffet left much to be desired.

“The location is very convenient to the interstate. The sleeping room was very clean, mattress was very comfortable, and decor was pleasing. I prefer Marriott hotels when traveling and have not been disappointed.”

Mar 26, 2008 by Bruce from Dover, NH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Sliders to pseudo-balcony opened to admit fresh air.
• Not enough non-meat selections on restaurant menu.

“A most-accommodating staff seemed to anticipate our every need. No request was beyond their granting.”

Mar 25, 2008 by Michael from Gahanna, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Room very noisy and room service never arrived after 50 minutes.

“I have had many positive experiences with this hotel in the past. This particular trip was a disaster. When someone took a shower in adjoining room, it sounded like a plane taking off. I tried room service and it never came one hour later so I called and canceled.”

Mar 25, 2008 by Brad from Richlands, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Nice lobby.
• Not good channel selection on TV. Water damage in room. No balcony access.

“Pros: Nice lobby area, speedy elevators, nice cafe. Cons: Room had perfect view of a housing project and the interstate, water damage in room, $8.00 for parking, and another $10.00 for internet and phone access, Uninviting atmosphere into bar area (just wanted to watch a ballgame. Looked like I needed a dinner reservation), and the reason I wanted to watch a ballgame was because of the poor TV selection in the room.”

Mar 17, 2008 by Dr. D. from Belington, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Charming, upscale, warm, welcoming, clean, and felt right at home.
• Snow (Ha!) Not their fault.

“I highly recommend this facility to families, business travelers, and couples get-away. Across the Street is the Charleston Town Center Mall on the largest Malls in WV! Wonderful folks a this Hotel!”

Mar 13, 2008 by Denise from Shorewood, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Friendly staff, great location for my needs, comfortable bed, well decorated room and public areas, excellent room service.
• The tub needs to be replaced. It appeared old and worn (perhaps some slip resistant tiles have been removed.) Looked very bad.

“Overall, I enjoyed my stay and would highly recommend this hotel. Marriott has a good product, courteous staff, great food, beautifully decorated lobby, restaurant, and room, nice pool and exercise room, and convenient location to the mall, airport, and Interstate.”

Mar 13, 2008 by Pam from Afton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• I always know what to expect with Marriott.
• One of the desk clerks was rude.

“This hotel is conveniently located, well kept, and service oriented.”

Mar 13, 2008 by Cheryl from Philippi, WV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The pool was great and the beds and bedding were fantastic!
• There was a lot of dust behind furniture. Didn't have to look hard to see it.

“Our stay was excellent and I would stay again. Rooms and furniture are looking a little worn, but the hotel gets a lot of business due to its location. Bedding was wonderful! I'll stay again!”

Mar 12, 2008 by Karen from Waynesburg, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• The shuttle staff is wonderful.
• Paying to park every time you use your parking pass is outrageous.

“This hotel is mediocre in most ways with the exception of the shuttle staff. The pool area was a mess, there were no directions at the sauna, and towels were scarce. Given the geographic area this hotel is in, I believe that it overpriced and over rated.”

Mar 10, 2008 by Steve from Worcester, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location.
• To pay for parking is absurd. Tiny television.

“Very comfortable bed, very clean room. Smelled of cigarettes most likely from balcony smokers. Either thin walls or heavy walkers. Neighbor closed his door and I thought the painting was going to fall on my head. Very small television in room and cannot believe you have to pay $8.00 to park at their hotel garage.”

Mar 9, 2008 by J.R. from Huntington, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and great atmosphere.
• Nothing.

“The service was wonderful, the staff was friendly and helpful, the rooms were very nice and clean and comfortable. I highly recommend this hotel for travel or business.”

Mar 7, 2008 by James from Chester Gap, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[6]

• Location.
• Unpleasant staff. Cleanliness.

“Cleanliness of the room was below standard. Sheets were stained. I was told clean sheets would be brought to the room but never arrived. I had to clean the tub before using because of hair left from previous guest. This hotel should be a 2 star at the most. I also had to pay 8.00 for parking at the hotel so very dissatisfied with this hotel. Very unusual for a Marriot.”

Mar 6, 2008 by Maurice from Beckley, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location and room.
• Hidden parking fee, no continental breakfast.

“I enjoyed my stay at this hotel. The location is centralized to shopping and restaurants. The hotel was clean, the staff was friendly and helpful. It met the standards of what you expect from a Marriott. I was surprised in regards to the added parking fee when utilizing the parking garage. I thought that was included with the initial hotel charge. Breakfast was available for a fee. I still think about the breakfast that some of Marriott's competitors of equal star rating provide for no extra charge.”

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Amenities at Marriott Charleston Town Center, Charleston

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Secretarial Service Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Vending Machines Video Checkout Wake-up Service Water Skiing