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Marriott Charleston Town Center
200 Lee Street East,
Charleston, WV
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Average User Rating: 8.5 Cleanliness:[9.0] • Staff:[8.5] • Location:[9.0] Based on 543 user ratings |
Apr 24, 2008 by
Robert from Oakton, VA
Overall Rating: 1
Cleanliness:[8] •
Staff:[2] •
Location:[9]
“This was one of the worst hotel stays I have ever had. There was some type of party going on in the hotel and the room next to mine evidently was rented to a couple in their early 20's.”
Apr 16, 2008 by
Gary from Clarksburg, WV
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Very nice place to stay for all needs when in Charleston, WV.”
Apr 14, 2008 by
Wesley T. from Worthington, OH
Overall Rating: 8
Cleanliness:[6] •
Staff:[8] •
Location:[8]
“The Marriott was very clean, quiet, and the staff was very friendly. Our room was very nice. We did have issues with the water not draining from the tub when showering. The bathroom was not as clean as expected from a 3 star hotel. The other downfall is having to pay $8 to park when you've already paid for your room. That would be one of the major complaints I have. The garage is there for the Marriott however, you have to pay $8.”
Apr 9, 2008 by
Trilla from Holland, PA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Easy to locate, friendly, all the amenities, great linen and towels, Theres a mall across the street.”
Apr 7, 2008 by
Denise from Newton, MA
Overall Rating: 9
Cleanliness:[9] •
Staff:[7] •
Location:[8]
“Perfect for one night to stay.”
Apr 6, 2008 by
James from Orlando, FL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Very close to the airport. The hotel staff was very pleasing and helpful. I was more than satisfied with the service attitudes of the staff. The only thing I didn't like was the fact that it was cold outside and they didn't have a place inside where I could smoke and be warm. I believe that all paying customers, smoker or not, should be accommodated fairly and equally. I understand that there are people who are averse to smoking, but that doesn't mean smoking customers shouldn't have some kind of arrangement indoors that wouldn't offend non-smokers other than being banished to the outdoors like some kind of animal.”
Apr 1, 2008 by
Sally from Lexington, KY
Overall Rating: 5
Cleanliness:[8] •
Staff:[4] •
Location:[8]
“I am a SILVER MARRIOTT MEMBER and was not happy how I was treated.”
Apr 1, 2008 by
Kathleen from Creedmoor, NC
Overall Rating: 10
Cleanliness:[10] •
Staff:[8] •
Location:[10]
“The location is very convenient to the interstate. The sleeping room was very clean, mattress was very comfortable, and decor was pleasing. I prefer Marriott hotels when traveling and have not been disappointed.”
Mar 26, 2008 by
Bruce from Dover, NH
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[8]
“A most-accommodating staff seemed to anticipate our every need. No request was beyond their granting.”
Mar 25, 2008 by
Michael from Gahanna, OH
Overall Rating: 5
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“I have had many positive experiences with this hotel in the past. This particular trip was a disaster. When someone took a shower in adjoining room, it sounded like a plane taking off. I tried room service and it never came one hour later so I called and canceled.”
Mar 25, 2008 by
Brad from Richlands, NC
Overall Rating: 8
Cleanliness:[8] •
Staff:[10] •
Location:[9]
“Pros: Nice lobby area, speedy elevators, nice cafe. Cons: Room had perfect view of a housing project and the interstate, water damage in room, $8.00 for parking, and another $10.00 for internet and phone access, Uninviting atmosphere into bar area (just wanted to watch a ballgame. Looked like I needed a dinner reservation), and the reason I wanted to watch a ballgame was because of the poor TV selection in the room.”
Mar 17, 2008 by
Dr. D. from Belington, WV
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I highly recommend this facility to families, business travelers, and couples get-away. Across the Street is the Charleston Town Center Mall on the largest Malls in WV! Wonderful folks a this Hotel!”
Mar 13, 2008 by
Denise from Shorewood, IL
Overall Rating: 9
Cleanliness:[8] •
Staff:[10] •
Location:[10]
“Overall, I enjoyed my stay and would highly recommend this hotel. Marriott has a good product, courteous staff, great food, beautifully decorated lobby, restaurant, and room, nice pool and exercise room, and convenient location to the mall, airport, and Interstate.”
Mar 13, 2008 by
Pam from Afton, VA
Overall Rating: 9
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“This hotel is conveniently located, well kept, and service oriented.”
Mar 13, 2008 by
Cheryl from Philippi, WV
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“Our stay was excellent and I would stay again. Rooms and furniture are looking a little worn, but the hotel gets a lot of business due to its location. Bedding was wonderful! I'll stay again!”
Mar 12, 2008 by
Karen from Waynesburg, PA
Overall Rating: 7
Cleanliness:[6] •
Staff:[8] •
Location:[7]
“This hotel is mediocre in most ways with the exception of the shuttle staff. The pool area was a mess, there were no directions at the sauna, and towels were scarce. Given the geographic area this hotel is in, I believe that it overpriced and over rated.”
Mar 10, 2008 by
Steve from Worcester, MA
Overall Rating: 8
Cleanliness:[9] •
Staff:[6] •
Location:[9]
“Very comfortable bed, very clean room. Smelled of cigarettes most likely from balcony smokers. Either thin walls or heavy walkers. Neighbor closed his door and I thought the painting was going to fall on my head. Very small television in room and cannot believe you have to pay $8.00 to park at their hotel garage.”
Mar 9, 2008 by
J.R. from Huntington, WV
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“The service was wonderful, the staff was friendly and helpful, the rooms were very nice and clean and comfortable. I highly recommend this hotel for travel or business.”
Mar 7, 2008 by
James from Chester Gap, VA
Overall Rating: 2
Cleanliness:[1] •
Staff:[1] •
Location:[6]
“Cleanliness of the room was below standard. Sheets were stained. I was told clean sheets would be brought to the room but never arrived. I had to clean the tub before using because of hair left from previous guest. This hotel should be a 2 star at the most. I also had to pay 8.00 for parking at the hotel so very dissatisfied with this hotel. Very unusual for a Marriot.”
Mar 6, 2008 by
Maurice from Beckley, WV
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“I enjoyed my stay at this hotel. The location is centralized to shopping and restaurants. The hotel was clean, the staff was friendly and helpful. It met the standards of what you expect from a Marriott. I was surprised in regards to the added parking fee when utilizing the parking garage. I thought that was included with the initial hotel charge. Breakfast was available for a fee. I still think about the breakfast that some of Marriott's competitors of equal star rating provide for no extra charge.”
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