Marriott Charleston Town Center [Charleston, WV]- Hotel Reviews - MyTravelGuide.com


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Marriott Charleston Town Center 3-star

200 Lee Street East, Charleston, WV

The Charleston West Virginia Marriott is conveniently located in the heart of downtown Charleston opposite the civic center and Charleston Town Center: a premier shopping and dining destination.[more]

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User Reviews for Marriott Charleston Town Center, Charleston

Average User Rating: 8.5
Overall user rating
Cleanliness:[9.0] • Staff:[9.0] • Location:[9.0]
Based on 675 user ratings

Feb 2, 2010 by Lauren from Mclean,VA
Overall Rating: 10 Overall user rating

  • Very friendly staff, very nice public areas, and clean.
  • Had to pay for parking in garage, no short term parking.

“ Hotel had very friendly and accommodating staff. The public areas were much nicer than I expected and the rooms were clean and comfortable. I was able to check in 4 hours before stated check-in time and check out 2 hours late (both without prior approval from the hotel). ”

Jan 1, 2010 by Jeff from Suffolk,VA
Overall Rating: 4 Overall user rating

  • Facilities.
  • Value.

“Over priced for what is received.”

Nov 27, 2009 by Jeanette from Morehead,KY
Overall Rating: 10 Overall user rating

  • Staff was extremely helpful and friendly and there were no negatives regarding the facility.
  • Really did not find anything.

“We have stayed at this hotel several times and have found it to be a very positive experience. We live approximately 100 miles away and travel to the area for entertainment. We always arrive very late and appreciate the fact that there are no disturbances to prevent our getting to sleep quickly. In addition to the quietness, our room has always been clean, well decorated and we appreciate the fact that a most comfortable king sized bed has been available.”

Sep 9, 2009 by Jim from Valparaiso,IN
Overall Rating: 9 Overall user rating

  • Room and bed was very comfortable.
  • Expected more luxurious appointments.

“For what I paid through Priceline - it is a great value. Less expensive hotels in Chicago are far more luxurious then this place.”

Sep 3, 2009 by Ken from Nashville,TN
Overall Rating: 9 Overall user rating

  • Ease of parking was a plus & no charge on this occasion.
  • Nothing.



Aug 5, 2009 by Mraven from Suffolk,VA
Overall Rating: 9 Overall user rating

  • Good value for price.
  • Crowded pool full of kids.

“Best stay in Charleston area. Sunday brunch is 1st rate: superb service & reasonable price.”

Aug 5, 2009 by Jack from Sparta,NC
Overall Rating: 9 Overall user rating

  • Location was 75 feet from Macy's.
  • $9.00 for parking.

“Excellent staff and great location.”

Aug 4, 2009 by Suzi from Greenwood,IN
Overall Rating: 9 Overall user rating

  • Staff was very friendly
  • In room internet was not included

“This was a nice, clean hotel with excellent staff. The food was good in the on site location. Felt safe at the hotel. Big mall right across the street. The only real complaint that I have is that they charged for the in room internet and while they had a business center you could use it only had two computers and was always occupied. Also charged for garage parking and there was no valet.”

Jul 1, 2009 by Angie from Powell,TN
Overall Rating: 8 Overall user rating

  • The bed was OK.
  • Had to pay for parking and inrernet use and the room does not compare to the Marriott resort
    I have stayed at.

“Over all for the amount we paid it was OK. The rooms are just as nice and you don't have to pay for parking and they have breakfast for free and you can stay for a little less using on-line or road side coupon books. But the location is great I have stayed at many Marriott resorts and hotels and this one was just not so nice.”

Jun 4, 2009 by Bernard from Durham,NC
Overall user rating

  • One of the nicest hotels in Charleston; second only to the Embassy Suites.
  • You have to pay for parking and internet access was $13/day.

“This was a beautiful hotel and the rooms were clean and roomy. Parking was extra and so was the internet access. No wireless internet; only wired. Great hotel and the Whitewater restaurant was excellent.”

Apr 18, 2009 by Nyola from Flint,MI
Overall Rating: 6 Overall user rating

  • The door from the pool to the balcony would not open, and when it did
    I was not sure
    I would be able to get back in - why emphasize there is a balcony.

“The hotel room was nice enough, but we only received two small bars of soap our whole time there, we are two adults, those two small bars of soap were not enough for our length of stay. Housekeeping would bring in room coffee, but no creamer, I had to call once for coffee, and it took almost an hour for them to bring the coffee to me. Charging for internet service in the room is outrageous, for the normal price of a room, internet should be free, charging $9.00 a day for parking is also outrageous, if a person is a guest at the hotel they should get a discount on parking.”

Apr 9, 2009 by Bob from Sullivan,IN
Overall Rating: 4 Overall user rating

“All the vending machines were broken.”

Jan 12, 2009 by Glenn from Morris Plains,NJ
Overall Rating: 5 Overall user rating

  • Fitness facilities.
  • Shoddy room.

“I've stayed here as a regular customer.”

Dec 11, 2008 by Kelsey from Gerrardstown,WV
Overall Rating: 10 Overall user rating

  • Proximity to downtown - the Mall there is great.
  • Paying extra for parking.

“This is a really nice hotel. We stay there often. It is very convenient - easy on and off to major roads, walking ability to lots of downtown restaurants and activities. I have used their restaurant in the past and it was expensive and only fair - did not attempt this time.”

Dec 4, 2008 by Darialouise from Morgantown,WV
Overall Rating: 8 Overall user rating

  • Location.
  • The room was too too hot. No way to control temperature. Very uncomfortable to sleep in the heat.

“Overall, I was very pleased with the hotel and the price. I wish the room temperature issue could have been solved. Our friends staying at the same hotel experienced the same problems. I would stay there again though given the opportunity.”

Dec 3, 2008 by Shelly from Centerville,OH
Overall Rating: 9 Overall user rating

  • The staff was very friendly and seemed to genuinely care about our experience.
  • I thought that the beds were very hard.

“Very nice hotel with great service!”

Nov 11, 2008 by Harold from Vinton,VA
Overall Rating: 9 Overall user rating

  • The location for our purpose was perfect.
  • Nothing.

“Great location to civic center and shopping. All services available and upscale.”

Oct 20, 2008 by June
Overall Rating: 10 Overall user rating

  • The location. The mall was very convenient.
  • Price for parking.

“Everything about this hotel was absolutely grand.”

Oct 14, 2008 by Misha
Overall Rating: 9 Overall user rating

  • Clean & very attractive room and
    nice hotel staff.
  • Direct movie channel not working/lines were down.

“Overall, we were pleased with this hotel. We would stay here again. Were a little disappointed that the movie channels were not in operation that night. They were having system problems.”

Sep 11, 2008 by Beth from Weirton, WV
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[10] • Location:[10]

  • The food and service.
  • Bathroom and pool area could have been cleaner.

“Overall this was a pleasant experience. The bathroom had hair in the sink, and mold in the corners of the tub. The pool area and sauna were not clean.”

Amenities at Marriott Charleston Town Center, Charleston

  • AM/FM Alarm Clock
  • ATM/Cash Machine
  • Air Conditioned
  • Barber Shop
  • Barber/Beauty Shop
  • Business Center
  • Car Rental Desk
  • City Center
  • Coffee Maker in Room
  • Concierge Desk
  • Connecting Rooms
  • Cribs Available
  • Currency Exchange
  • Drugstore
  • Elevators
  • Exercise Gym
  • Express Check In
  • Express Checkout
  • Florist
  • Free Newspaper
  • Golf
  • Guest Laundromat
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Ice Machine
  • In Room Movies
  • Indoor Pool
  • Iron
  • Lounge
  • Maid Service
  • Meeting/Banquet Facilities
  • News Stand
  • Outdoor Parking
  • Parking
  • Phone with data port
  • Pool
  • Radio
  • Restaurant
  • Rollaway Beds
  • Room Service
  • Safe Deposit Box
  • Sauna
  • Secretarial Service
  • Shower
  • Sofa Bed
  • TV
  • TV Remote Control
  • Telephone
  • Television with Cable
  • Temperature Control
  • Tennis
  • Turndown Service
  • Vending Machines
  • Video Checkout
  • Wake-up Service
  • Water Skiing

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