Embassy Suites Hotel Cleveland-Rockside

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User Reviews for Embassy Suites Hotel Cleveland-Rockside, Independence

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Apr 6, 2008 by Bill from Mt.Pleasant, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• The front desk staff worked with us.
• Nothing.

“The hotel staff and facilities were nice.”

Mar 19, 2008 by John from Lexington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the generous sized suites. Was very clean.
• The upper level rooms required a deck like walk high above the lounge below. The height was actually frightening and the walk to our room was the max.

“If I stayed here again, I would request a room on a lower level. We loved the room, once we got there. At the entrance door of each room, the guest can look over from the balcony styled walk directly down on the lovely lounge with water falls and fireplace. The railing along the edge of the overlooking walk is not high and would be unsuitable for young children who climb. The elevator is very fast and goes to at least 20 floors. The hotel is lovely and we got wonderful service. The beds were great, even for picky me who needs a firm bed with a soft top. The free breakfast buffet with items made to order was in a lovely dining room and not in a lobby as is often the case. I would go again in a minute--a great getaway for adults.”

Mar 15, 2008 by Elaine from Buffalo, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Large comfortable suites; friendly accommodating housekeeping staff.
• Embassy Suites are like indoor motels. Everybody can see which room you're going into.

“Excellent for business travelers. Large clean suites with internet hookup and a separate area for conducting your business needs.”

Mar 11, 2008 by Dixon from Marion, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beds were very comfortable.
• Amenities were overpriced.

“Room was very comfortable and the lounge area was good for family gatherings. Staff was overworked due to a level 3 snow emergency but they did every thing they could to keep everything going.”

Mar 6, 2008 by Jason from Curtice, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Room layout/3 stars at an affordable rate.
• Front desk clerk not very personable/welcoming.

“The stay was very pleasurable. This is the second stay at an Embassy Suites for us. Two great stays. It is nice to get quality and service at an affordable price.”

Feb 21, 2008 by Renee from Los Angeles, CA

Cleanliness:[9] • Staff:[9] • Location:[10]

• Very convenient to all of the Cleveland-area's major highways, friendly staff.
• With a big ballroom event and a bus of kids, very noisy one evening.

“My fiancee and I were visiting family in Cleveland and the Embassy Suites really suited our needs-- close to all of the area's major highways/freeways, a nice breakfast, and a suite with a door separating the bedroom when one of us had to be on the phone with a family member to make plans. Since it's a popular place to stay though, we encountered a pretty noisy evening Saturday as a big event with an auction announcer went on in the ballroom and a kids' hockey team checked in. Still, with the amenities, location, and staff, we'd probably consider staying again. And, there's a manager's reception each night that gives you two alcoholic drink tickets. That helped ease the noise!”

Feb 19, 2008 by Sylvia from Farmington Hills, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Having a suite was very convenient. The complementary drinks before dinner and the full complementary breakfast buffet were terrific value.
• The bathroom could have used an update.

“We were satisfied with the room (suite). We were especially pleased with the complementary drinks and full breakfast buffet. The staff was extremely accommodating.”

Jan 1, 2008 by Charles from Warren, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The king sized suite was more than accommodating.
• The gift shop was poorly stocked and located. A few travel items I needed were not there.

“Overall my experience was more than accommodating and I would recommend this hotel for travelers whether you are on business or enjoying a leisurely stay. 4 stars.”

Dec 20, 2007 by Steve from Canastota, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, service, cleanliness, managers reception and morning breakfast.
• Nothing.

“Very good place to stay. Hotel is close to Downtown Cleveland, and has access to all that you would need.”

Nov 17, 2007 by Jacob from Brooklyn, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• It has a good business center.
• Parking.

“The hotel is decent; however there is very poor water pressure in the showers and it does not warm up sufficiently.”

Nov 16, 2007 by Jill from Canfield, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Room is very spacious suite was nice, good amenities such as fridge. Comfortable bed.
• Noise level through door was very high. Very difficult to locate this hotel.

“Very good overall. Staff was courteous and friendly. Very good breakfast included in the cost of stay. This would be a great place for someone traveling with family as it is all suites hotel living room with fold out bed plus bedroom. Good experience overall.”

Nov 12, 2007 by Joe from Aspinwall, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hot breakfast, USA delivered to door daily.
• Outdated Gym equipment.

“Meets and/or exceeds expectations.”

Nov 5, 2007 by Chuck from Lawton, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Dual living space and the breakfast.
• Nothing.

“Friendly and courteous staff in an outstanding facility.”

Oct 29, 2007 by Julie from Wooster, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was very comfortable and large.
• The breakfast food was cold.

“Very nice hotel. Great room, comfortable bed, beautiful lobby. We'd stay there again in a heartbeat.”

Oct 19, 2007 by Rick from Warren, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very impressive. Hotel was attractive, rooms were great, and beds were comfortable. Excellent experience.
• Morning breakfast buffet ran out of pancakes. But otherwise, food was great.

“Would definitely stay there again, and recommend it to all our friends. Rooms were spacious, comfortable, and clean. Hotel was attractive; staff was very friendly and helpful.”

Oct 4, 2007 by Karen from Sagamore Hills, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great room, clean.

“Excellent location and great clean rooms.”

Oct 3, 2007 by Harold from Muskegon, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Well laid out, very attractive, great breakfast.
• 1 glass in bathroom was dirty.

“An excellent hotel, well located very close to major highway. Service was excellent with very friendly personnel. Loved the elevators with glass walls facing the atrium. Great room. Will highly recommend.”

Oct 3, 2007 by Tressa from Bay City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Size of the rooms.
• Small indoor pool.

“My husband and I were taken aback on what a nice hotel this was. Great service, great room, great free breakfast.”

Sep 28, 2007 by Greg from Farmdale, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hot buffet breakfast.
• Nothing.

“We always stay at this hotel when traveling to Cleveland for conventions. Courteous and efficient staff, wonderful hot buffet breakfast, excellent comfortable beds/room.”

Sep 25, 2007 by Michael from Mexia, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[1]

• The morning staff at breakfast was very helpful.
• The breakfast has lost it's quality. Embassy was known for its wonderful breakfast.

“The hotel itself was satisfactory. The problem we had with our stay is we specifically requested the Beachwood/university heights area in Ohio because it was a convenient location to our family who resides there. After a long day of traveling, we went to "Beachwood embassy suites" just to be told that we had to travel another 20 min at night to another location. This made it very difficult to coordinate travel with the rest of our family for a wedding we had to attend the next day. We were very unhappy and are not sure we will be using your services again.”

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Amenities at Embassy Suites Hotel Cleveland-Rockside, Independence

Free Parking

Laundry/Valet Services