Embassy Suites Hotel Cleveland-Rockside

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User Reviews for Embassy Suites Hotel Cleveland-Rockside, Independence

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Oct 19, 2008 by MARIE
Overall Rating: 9

• Embassy Suites are always excellent. Loved the atriums, and the complimentary cooked to order breakfast.
• Ice bucket had water in it and there were used washcloths over the shower curtain rod, otherwise everything else seemed very clean.

“Excellent service, rooms, beds, meeting places, breakfast and evening reception!”

Aug 18, 2008 by Tina from Wyckoff, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• A pleasant place to stay, their breakfast was great.
• We would have liked twin beds but got a king size.

“I would like to stay there again in the future.”

Aug 18, 2008 by Linda from Clarksburg, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Suite room was comfortable, clean, and spacious. Hotel was attractive and clean. Great breakfast!
• No restaurants nearby. Service staff was very slow to respond.

“Beautiful 3* property. Suite room is spacious, clean, and comfortable. Excellent buffet breakfast with made to order eggs/omelets is huge step above other hotel free breakfasts! Indoor pool is small but adequate. Lobby, atrium area is beautiful--glass elevators are a nice touch. Only drawback is no nearby restaurant options. Hotel is very convenient to highway, yet quiet.”

Aug 4, 2008 by Heather from Huber Heights, OH
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[5]

• Spacious.
• Smelled bad and the air conditioning was not working.

“I checked in pretty late and the GSR out me on a floor with no air conditioning. The room smelled bad. It was a handicapped room that made me feel uncomfortable. The phone was not working, so much for a wake up call! I did tell the front desk worker, but she didn't seem to really care for my concerns.”

Aug 3, 2008 by Meghan from North Royalton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Computer very nice cleaned.
• None.

“It was very nice people at the front was nice to check in.”

Jul 30, 2008 by Ralph from Wellesley, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Free breakfast.
• Air conditioning was out 1 night.

“Friendly, attentive staff; suite was functionally arranged; breakfast was included and had numerous options.”

Apr 6, 2008 by Bill from Mt.Pleasant, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• The front desk staff worked with us.
• Nothing.

“The hotel staff and facilities were nice.”

Mar 19, 2008 by John from Lexington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the generous sized suites. Was very clean.
• The upper level rooms required a deck like walk high above the lounge below. The height was actually frightening and the walk to our room was the max.

“If I stayed here again, I would request a room on a lower level. We loved the room, once we got there. At the entrance door of each room, the guest can look over from the balcony styled walk directly down on the lovely lounge with water falls and fireplace. The railing along the edge of the overlooking walk is not high and would be unsuitable for young children who climb. The elevator is very fast and goes to at least 20 floors. The hotel is lovely and we got wonderful service. The beds were great, even for picky me who needs a firm bed with a soft top. The free breakfast buffet with items made to order was in a lovely dining room and not in a lobby as is often the case. I would go again in a minute--a great getaway for adults.”

Mar 15, 2008 by Elaine from Buffalo, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Large comfortable suites; friendly accommodating housekeeping staff.
• Embassy Suites are like indoor motels. Everybody can see which room you're going into.

“Excellent for business travelers. Large clean suites with internet hookup and a separate area for conducting your business needs.”

Mar 11, 2008 by Dixon from Marion, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beds were very comfortable.
• Amenities were overpriced.

“Room was very comfortable and the lounge area was good for family gatherings. Staff was overworked due to a level 3 snow emergency but they did every thing they could to keep everything going.”

Mar 6, 2008 by Jason from Curtice, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Room layout/3 stars at an affordable rate.
• Front desk clerk not very personable/welcoming.

“The stay was very pleasurable. This is the second stay at an Embassy Suites for us. Two great stays. It is nice to get quality and service at an affordable price.”

Feb 21, 2008 by Renee from Los Angeles, CA

Cleanliness:[9] • Staff:[9] • Location:[10]

• Very convenient to all of the Cleveland-area's major highways, friendly staff.
• With a big ballroom event and a bus of kids, very noisy one evening.

“My fiancee and I were visiting family in Cleveland and the Embassy Suites really suited our needs-- close to all of the area's major highways/freeways, a nice breakfast, and a suite with a door separating the bedroom when one of us had to be on the phone with a family member to make plans. Since it's a popular place to stay though, we encountered a pretty noisy evening Saturday as a big event with an auction announcer went on in the ballroom and a kids' hockey team checked in. Still, with the amenities, location, and staff, we'd probably consider staying again. And, there's a manager's reception each night that gives you two alcoholic drink tickets. That helped ease the noise!”

Feb 19, 2008 by Sylvia from Farmington Hills, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Having a suite was very convenient. The complementary drinks before dinner and the full complementary breakfast buffet were terrific value.
• The bathroom could have used an update.

“We were satisfied with the room (suite). We were especially pleased with the complementary drinks and full breakfast buffet. The staff was extremely accommodating.”

Jan 1, 2008 by Charles from Warren, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The king sized suite was more than accommodating.
• The gift shop was poorly stocked and located. A few travel items I needed were not there.

“Overall my experience was more than accommodating and I would recommend this hotel for travelers whether you are on business or enjoying a leisurely stay. 4 stars.”

Dec 20, 2007 by Steve from Canastota, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, service, cleanliness, managers reception and morning breakfast.
• Nothing.

“Very good place to stay. Hotel is close to Downtown Cleveland, and has access to all that you would need.”

Nov 17, 2007 by Jacob from Brooklyn, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• It has a good business center.
• Parking.

“The hotel is decent; however there is very poor water pressure in the showers and it does not warm up sufficiently.”

Nov 16, 2007 by Jill from Canfield, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Room is very spacious suite was nice, good amenities such as fridge. Comfortable bed.
• Noise level through door was very high. Very difficult to locate this hotel.

“Very good overall. Staff was courteous and friendly. Very good breakfast included in the cost of stay. This would be a great place for someone traveling with family as it is all suites hotel living room with fold out bed plus bedroom. Good experience overall.”

Nov 12, 2007 by Joe from Aspinwall, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hot breakfast, USA delivered to door daily.
• Outdated Gym equipment.

“Meets and/or exceeds expectations.”

Nov 5, 2007 by Chuck from Lawton, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Dual living space and the breakfast.
• Nothing.

“Friendly and courteous staff in an outstanding facility.”

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Amenities at Embassy Suites Hotel Cleveland-Rockside, Independence

Free Parking

Laundry/Valet Services

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