Hilton Jacksonville Riverfront

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User Reviews for Hilton Jacksonville Riverfront, Jacksonville

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Apr 2, 2008 by Susan from Guyton, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• They gave us rooms on the same floor and had comfortable beds and the gifts on the bed were great.
• The lack of staff at the restaurant/coffee shop; only one register; we waited 35 minutes for coffee.

“I really liked this hotel overall; the food options and the time it took were not very good.”

Mar 27, 2008 by Terry from Tallahassee, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Pleasant staff, great restaurant but pricey.
• Entrance was hard to find.

“Friendly staff, clean and well kept grounds. Now that I know how to get there I would stay again.”

Oct 26, 2007 by Lisa from Stuart, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• The view is gorgeous. The tempur pedic mattress was heaven. Staff was a+.
• Room size is good for solo traveler, very small.

“The view from the Crowne Plaza surpassed the view from the hotels on the other side of the river. The side the Crowne is on looks more industrial. The room was comfortable and clean, the highlight being the balcony and room view and the tempur pedic mattress. The location of the hotel was perfect for the trip we were on and we were impressed with the staff who responded to a few requests within minutes. The hotel does appear to have been updated but could use new carpets and tubs which looked like they were painted vs. Replaced. Ruth's Chris steakhouse was right downstairs. I would recommend this hotel if in this area.”

Sep 6, 2007 by Cherie from Brooksville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and the rooms were nice.
• The valet attendant was unavailable when we needed our car.

“Overall, we enjoyed are stay. Friendly staff, nice rooms, good location. I would recommend it and will probably stay there again.”

Jun 30, 2007 by Pam from Altamonte Springs, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Check in was a breeze and all of the staff I spoke to were very friendly and helpful.

“From check in to check out, I had a very good experience. The staff was friendly and eager to please. The location and view of the River and city lights was very enjoyable. The Gift shop had everything I needed and the Grill was great for a quick bite. I would definitely stay there again.”

Apr 12, 2007 by Kevin from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very courteous and friendly. We would go back just to see them.
• We liked everything.

“The room was on the river front which was very nice. I cannot put into words how extremely nice the front desk people were. They were very knowledgeable and pleasant. We are looking forward to going back soon. Highly recommend Ruth's Chris Steak House. The food was outstanding and the service was top notch. The restaurant was on the first floor of the hotel. We are looking forward to going back there real soon.”

Apr 12, 2007 by Sandy from Bruce
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Loved the comfort of the beds.
• No negative.

“We recently stayed for a medical appointment at Shands Hospital. They were very pleasant, breakfast good, helped in getting places, and the bed was wonderful. We needed a small refrigerator in the room and they brought that to us. ”

May 18, 2006 by Michael from Grand Cayman, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• River view was offered as an upgrade without a request.
• Facility for preference card holders not offered at weekends!

“A lovely spot on the river with a view of Jacksonville Landing and a nice river walk of its own! Very close to the gorgeous district of San Marco with eclectic boutiques and restaurants. Nice and friendly! Good value!”

Mar 16, 2006 by Pam from Blackshear, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is great.
• Q little hard to find.

“We had a great stay.”

Mar 9, 2006 by Michael from Tulsa, OK
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• They had a good business office.
• Charged for net access and poor reception for Wi-Fi.

“Jacksonville is prettiest at night, and there's no better view of the lit-up bridges than the Hilton. That being said, their wireless access was so poor it was unusable. Fortunately they have computers in the business office you can use instead”

Mar 4, 2006 by Kenneth from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Proximity to interstate.
• Construction in the area.

“Excellent three star hotel, great view of the river, romantic!”

Feb 9, 2006 by Tom from Palos Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean hotel and great price.
• A bit confusing to get to, but that is normal in that area.

“I liked the Hilton better than similarly ranked hotels in Jacksonville. It was cleaner than some and had better restaurants.”

Feb 8, 2006 by Lonnie from Ft. Lauderdale, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was nice and the restaurant was outstanding!
• The handicap room they put me in!

“All in all it was nice but would have preferred a better room with a view!”

Jan 2, 2006 by Connie from Santa Cruz, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great views and location.
• Not on river walk side

“Excellent hotel. Treated well had free WiFi and 24 hour business center.”

Dec 29, 2005 by Seymour from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Minimal waiting or none, i.e., on check-in, to park, use of elevators.
• Newspaper available, US News in the lobby & on the floor in front of the elevator, but not in front of my door.

“My son pointed out that the hotel looked better on the inside than on the out. From the outside, it looked somewhat worn. However, I understand the hotel is only a few yrs old.”

Dec 28, 2005 by Julie from Gulfport, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room had a balcony with a great view. Also great restaurants and impeccable service, free parking for guests
• There was nothing I didn't like.

“This hotel was an upper-class establishment with a friendly concierge and staff. Our view of the river was impressive, and the dining choices were wonderful. Parking was free for guests, and our room was very clean. I was absolutely thrilled with the value we received.”

1 of 1 people found this review helpful.

Dec 25, 2005 by Scott from Springfield, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Service at Fanny's. The Business Center was easy and no-hassle.
• Gift shop was closed for several hours during midday on a Saturday.

“Location was great. Most of the staff was helpful and friendly.”

Nov 29, 2005 by Lori from Jennings, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• The temper pedic mattresses were awesome.
• It would have been nice to have 2 beds as opposed to one. My best friend was with me and we had to share the bed.

“Very clean. A little disappointed that there was a peewee cheerleading convention being held there and I was given the last room available. Very noisy in the lobby. Could not use the lounge to relax with my friend. We are both married and travel every Thanksgiving night to JAX to shop for 3 days. It was also disappointing that we had only one queen bed in the room. Also because we had the last room available it was a very small room next to the fire escape and stair well, which meant that part of the room's space had been used for that.”

Nov 26, 2005 by Gerard from Okatie, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Staff was very friendly, room had a great view, common areas well maintained.
• Bathroom not very clean, carpets needed better vacuuming.

“Overall very nice. Two restaurants to fit upscale or family dining. Room service and guest services very accommodating. Friendly staff.”

Nov 12, 2005 by Jane from Baldwin, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• We had the view of the St. Johns River. It was very beautiful with the lights from the city.
• I was impressed with the cleanliness of my rooms bathroom. I didn't complain, I cleaned it myself.

“The location of the hotel made it conveniant for us to reach restaurants and shopping at the Jacksonville Landing. I was very impressed with the River view that we had from our room.”

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Amenities at Hilton Jacksonville Riverfront, Jacksonville

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Valet Parking Video Checkout