Crowne Plaza Hotel Jacksonville-Riverfront

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User Reviews for Crowne Plaza Hotel Jacksonville-Riverfront, Jacksonville

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Oct 20, 2009 by Lamarene from Savannah,GA
Overall Rating: 8

• Staff was great and freindly helpful.
• When we checked in 15 min after the lights went out for and hour.

“Great view excellent service and food freindly staff would come again.”

Sep 21, 2009 by Greg from Dallas,TX
Overall Rating: 9

• Good location and clean.

“Good spot for the price that I received on Priceline.”

Sep 11, 2009 by Wanda from Rex,GA
Overall Rating: 10

• Location, available restaurants.
• No mini refrigerator nor microwave in room.

“It was an excellent hotel. Concerned however about the self parking as it is underground which is not an issue however it had rained and the garage was very wet and maintained an odor due to the sitting water.”

Aug 24, 2009 by Trish from Pooler,GA
Overall Rating: 4

• concierge was terrific very helpful
• frt desk clerks were unhelpful & rude

“This is defintely NOT a 3 star hotel. Room was not up kept. Paint peeling off of doors bathroom cabinets. Mold in bathroom in shower/tub. Air conditioning did not work right.”

Aug 18, 2009 by Slater from Decatur,GA
Overall Rating: 8

• Very neat appearance and CLEAN.
• The balcony was a nice touch but is was very dirty and dated.

“I would have loved to have a room with a view of the water but our room was very nice. The bed was extremely comfortable and the room's decor was very clean and modern.”

Aug 16, 2009 by Dimitri from Drexel Hill,PA
Overall Rating: 2

• Free parking and internet.
• Room size was terrible.

“Hotel was not busy yet we were give a very small room, a double bed for two people - I'm 6'2' and 250 not a little guy. The front desk never asked anything about my needs, smoking, non-smoking king etc. Not a very good experience, if this hotel is a 3 1/2 star hotel by industry standards, I'll eat my hat.”

May 12, 2009 by Jacqueline from Palmetto,GA
Overall Rating: 10

• The view on the riverfront from the balcony.
• It took us about 45 minutes to find the entrance to the hotel.

“The view from the balcony of the Riverfront was beautiful at night.”

Apr 22, 2009 by Maria from Plainview,NY
Overall Rating: 5

• Free internet connection.
• Shabby bathroom.

“Bathroom fixtures old and shabby. Comfortable bed. Convenient internet hookup. Refrigerator would have been good. Ice machine broken on 10th floor. Starbucks staff rude - wanted to charge me extra for milk in my $3.72 cup of coffee. Self-parking lot is creepy.”

Apr 20, 2009 by Jeri from West Monroe,LA
Overall Rating: 9

• This hotel was extremely clean and the fitness area, room service and maintenance staff were exceptional.

“I was pleasantly surprised during my stay. The housekeeping staff was the best I've seen. I was very disappointed in my overcooked steak from room service. I would absolutely and positively stay here again.”

Apr 18, 2009 by Heather from Winter Haven,FL
Overall Rating: 8

• The staff were spectacular.
• The room was in disrepair.

“The staff were excellent. The room was in disrepair - the toilet seat was cracked, ceiling tiles were missing in the hallway right outside my room. The ice machine on my floor didn't work. I was not impressed with the upkeep of the hotel at all.”

Apr 15, 2009 by Camilla from Snellville,GA
Overall Rating: 7

• Very nice.
• Paying for parking.

“The hotel was great.”

Apr 14, 2009 by Kila from Norcross,GA
Overall Rating: 10

• Great rooms!

“Wonderful hotel and staff.”

Mar 19, 2009 by Tammy from Valdosta,GA
Overall Rating: 9

• Location was great!
• Charged $10.00 per day to park.

“Restroom very small - other than that room was great! Hotel should not charge for parking -
just doesn't sound customer friendly!”

Oct 16, 2008 by Chris
Overall Rating: 8

• View of river and comfort of bed.
• Roach in bathroom, balcony door did not lock.

“Although morning roach was not a welcome sight, it is not unusual for Florida, near the river. Everything else was great.”

Oct 13, 2008 by Jerry
Overall Rating: 8

• Computer access.
• Parking was
  overpriced.

“Very good.”

Aug 4, 2008 by Teneka from Rincon, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location.
• Hotel room needs to updated.

“The hotel rooms need to renovated. The staff was very helpful.”

Jul 30, 2008 by Maggie from Canoga Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was excellent and the staff was very helpful and friendly.
• Some of the fruit served was spoiled.

“The room was very nice, the only exception was that the bathroom sink area was quite small. We were on the concierge floor and the food served there wasn't very good, some fruit even tasted spoiled. The restaurant in the hotel, however, had excellent food! Overall, we had a wonderful stay at this hotel & the view from the river side was fantastic. We'd stay here again in a heartbeat.”

Jul 26, 2008 by Felicia from Atlanta, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• The hotel was visibly beautiful and clean.
• The fire alarm went off at 3:15 am, had to run down 10 flights of stairs. Alarm was false, no one apologized.

“The hotel overall was great. I didn't like the fact that the fire alarm went off at 3 in the am and no one apologized for the inconvenience. Apparently it was a prank, but it shook my 10 up very bad, she could not go back to sleep, which in turn threw her next day off.”

Jul 23, 2008 by Paul from Knoxville, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Price.
• Cost $10.00 to park.

“Nice, met expectations. No complaints amenities were adequate and above average. All rooms have balconies.”

Jul 11, 2008 by Terra from Tallahassee, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• I love the fact that the hotel had a entrance to the riverwalk. Very romantic!
• I did not like the fact that my room didn't have a refrigerator, or a microwave. From the description, I thought all rooms contained these features.

“The location was perfect for watching the fireworks over the river on the 4th of July. But I did not like paying to park, there was no refrigerator, or microwave in the room, and there were no fast food restaurants within walking distance. The hotel was beautiful, but overated.”

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Amenities at Crowne Plaza Hotel Jacksonville-Riverfront, Jacksonville

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Valet Parking Video Checkout

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