Omni Jacksonville Hotel

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User Reviews for Omni Jacksonville Hotel, Jacksonville

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Apr 18, 2008 by Paul from Linden, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely swanky.
• Bell men insisted on taking our luggage.

“Awesome area, one of the classiest hotels I have ever stayed in. The pool was pretty bad and very small, but everything else was first class.”

Apr 16, 2008 by Ivan from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location.
• Had to pay for every little thing other than the room.

“Great location. Very helpful staff. I would certainly stay there again.”

Apr 4, 2008 by Jeannine from Delray Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly attentive staff. Rooms were clean, with contemporary decor. Downtown location.
• Didn't feel safe walking outside of the hotel at night, even to entertainment/restaurant complex down the street.

“Great location for downtown Jacksonville business traveler. Staff was very attentive. It was a slow weekend day. Very pleased with the ambiance and decor of the rooms. Would stay there again!”

Mar 26, 2008 by Kara from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service.
• Expensive to park.

“This hotel exceeded our expectations and I could not believe the value that we received. The hotel was clean, the linens nice, the pool warm enough for March, and every employee that we encountered was more than courteous. Management can be proud of their team.”

Mar 13, 2008 by Max from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and modern. Nicely furnished room. Quiet.
• The ironing board was flimsy. Front desk males not wearing a tie.

“Nice rooms, and nice lobby with helpful personnel at the front desk. I noted that none of the males at the front desk were wearing ties. I realize that this is Florida, and things are more casual, but the missing ties looked sloppy and struck me as unprofessional. I don't like wearing ties that much either, but when I am conducting business and want to be seen as a professional, I know I have to wear a tie. I expect Omni's front desk staff to do so as well. Otherwise, this property gets an A.”

Feb 28, 2008 by Mark from Silver Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice Decor.
• $14 self parking, 16 valet.

“Very nice from the lobby to all the details in the room.”

Feb 23, 2008 by Brian from Arlington, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room was very nice.
• Lost hot water on the last morning.

“Very good location. Great rooms. Friendly staff.”

Feb 22, 2008 by Suzanne from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I was treated extremely well - hotel was superb.

“I would definitely go to this hotel again - great location, lovely rooms, and very good restaurant.”

Jan 26, 2008 by G. B. from Macon, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel for business travel. Upscale.
• Beds were poor. Carpet not vacuumed to standard.

“Overall the Omni was a nice hotel for my business travel. The room was clean except for some nut crumbs on the floor near the mini-bar. Vacuuming issue? The beds left something to be desired. Rock hard and small. Two people in the "queen" bed were awkward. If you are traveling as a couple, make sure you get a king!”

Jan 21, 2008 by Beverly from Trenton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was excellent.
• Restaurant renovation. Hotel outdated.

“The Omni can't be beat for incredible location - just across the street from both the Performing Arts Center and the Jacksonville Landing. The hotel needs a bit of updating, and the restaurant was closed for renovations, but the staff was friendly and the hotel was very clean.”

Jan 18, 2008 by Jeremiah from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A modern feel and a great location.
• My room was non-smoking, but still had a slight smell of cig smoke.

“My wife and I spent the first part of our honeymoon there 7 years ago, and just spent our 7th anniversary there as well. It was just as we had remembered. A wonderful hotel in a scenic part of Downtown Jacksonville.”

Jan 14, 2008 by John from Trinity, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the location that was directly across the street from Jacksonville Landing.
• I would have hoped a hotel of this size had a hot tub in the fitness center. I was disappointed it did not.

“Good hotel in great location. The room was clean and the bathroom was clean and in good condition. Probably one of the most comfortable beds I have slept in while staying in a hotel, in recent memory. I would not hesitate to stay here again!”

Jan 14, 2008 by Ken from Cumming, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The complimentary lemon water and chocolates.
• Parking fee. $10.00 per day.

“Very nice, easy to find. Have to park in a pay lot next door. The hotel should offer some sort of discount or parking voucher.”

Jan 6, 2008 by Alan from Miami, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Free internet.
• $16 per day for parking is ridiculous.

“Rooms need updating.”

Jan 3, 2008 by M from Buda, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and nice bathrooms, friendly staff and GREAT breakfast, much more than the typical continental you would expect.
• The pool heat broke and was closed. I had picked this hotel for the indoor pool in winter and the kids were very disappointed.

“I'd stay here again. It was great for a family with young kids.”

Jan 2, 2008 by Nm from Peachtree City, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place, great rooms.
• Nothing.

“Awesome location, but away from the beaches. Great ambience.”

Jan 1, 2008 by Annem from Miami, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice lobby, great location.
• Double beds instead of queens; bad self-parking.

“It's a nice enough hotel and met my expectations. It was dimly lit, from the room to the restaurant to the garage - and everything in between. The valet was not helpful, and self-parking was very difficult. The bathroom is pretty small, but the rooms are a nice size. The beds were decent, and decor was beautiful.”

Jan 1, 2008 by Mark from Albuquerque, NM
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Location.
• The staff was unfriendly, misinformed, not customer oriented.

“Hotel location was great, but the staff was unfriendly and not very capable, my room was cleaned late in the day and I had to change rooms when I extended my stay because after asking three times to have my room cleaned they still did not clean it. I did not use the $14.00 per day self parking ticket and when I went to the front desk to remove the charge off my room the staff became confrontational and refused to remove the charges.”

Jan 1, 2008 by Robin from St Marys, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to where we need to go and very romantic location.
• Nothing.

“The staff was excellent to us.”

Dec 19, 2007 by Lance from Brunswick, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff.
• Too many extra charges.

“The omni hotel in Jacksonville Florida is in a great area near the landing and in the heart of the city. The facilities are nice although a little dated feeling and the staff is very friendly. The main thing that I did not like and it will keep me from staying there again is the fact that you have to pay $6.95 for fifteen minutes to access the internet in their business area. I think that is a little cheesy and due to how they advertise their business center on their website it is also deceiving. Oh yeah and their business center is way too small and by that I mean Closter phobic size small. We had an appetizer at the j lounge in the hotel and the food was just not that good and in addition the atmosphere was awkward. We also ordered room service for just a basic club sandwich and to my surprise they messed that up as well. Overall I would not recommend this hotel to anyone for the price.”

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Amenities at Omni Jacksonville Hotel, Jacksonville

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Television with Cable