Hilton Garden Inn Cleveland Downtown

Photos of Hilton Garden Inn Cleveland Downtown, Cleveland

• Add your own photo of Hilton Garden Inn Cleveland Downtown

User Reviews for Hilton Garden Inn Cleveland Downtown, Cleveland

• Add Your Own Review »

Apr 9, 2008 by Steve from Columbia, SC
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[4]

• Downtown Location.
• Overnight parking more expensive than garage parking downtown.

“A/C was very loud with a high whine anytime it was on, too loud to sleep when it was running. Good location to the Jake, but otherwise too far east of downtown.”

Apr 9, 2008 by Carol from Red Bank, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Free business center was very useful.
• No transportation on weekends.

“I was very pleased with this hotel. The staff was extremely friendly and helpful, and the room was very nice.”

Apr 8, 2008 by Steve from Cedar Rapids, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• I did not go and you did not refund any of my money!
• I did not go and you did not refund any of my money!

“I did not go and you did not refund any of my money!”

Apr 8, 2008 by Jackie from Mount Blanchard, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Very nice hotel. Very nice location.
• $16 charge for parking. I stayed here one other time and wasn't charged for parking.

“The Hilton Garden is a beautiful hotel within walking distance of many Cleveland attractions. It was perfect for our getaway weekend. We walked to the Cavs game and to nearby restaurants. It is right across the street from Progressive Field, home of the Cleveland Indians.”

Apr 8, 2008 by David from Commerce, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Staff was very friendly.
• Bed was very uncomfortable.

“Quasi convenient location just on the outskirts of Downtown. Would be very convenient for Indians or Cavaliers games. Plenty of overnight parking available for a reasonable price. Room style was a bit dated and the bed was not comfortable at all (It sagged toward the middle) and I woke up with a sore back.”

Apr 2, 2008 by James from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful in setting up the Wi-Fi on our computer.
• The price for parking.

“The hotel was in a great location for our business trip. You need another category for traveler type. My wife and I travel as business partners as well as leisure. This trip was business).”

Apr 1, 2008 by Margo from Westerville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Shuttle service was a bonus; pool was great, staff very helpful.
• Short staffed at restaurant.

“Great location, great staff, easy to find, very conducive to kids and adults.”

Mar 26, 2008 by Steve from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean spaces; nice design; great location.
• Noisy street location; parking lot was difficult to navigate.

“Nice hotel. The front desk was friendly and efficient. I dined in the restaurant, which was empty but for one other person. My entree was not thoroughly cooked, but the waitress was attentive and very nice (but then again, I was one of two people who were eating that night). The room was small but cozy, and the HVAC unit was noisy. So overall, a great value, excellent location, nice spot. Thanks!”

Mar 26, 2008 by Walter from Youngstown, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Right off the freeway and across the street from Jacobs Field.
• Had to pay for parking.

“Overall a nice hotel, we were there the weekend in March Cleveland got bombarded with snow. The staff did a good job of accommodating everyone under the circumstances and keeping the parking lot dug out of the snow.”

Mar 12, 2008 by Michelle from W Henrietta, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was very friendly and helpful.
• Great location!

“We ended up staying in Cleveland during the big snow storm. Even though the hotel was short-staffed, the ones who were working did not show their frustration. If we could make carbon copies of staff in the Hilton Garden Inn Cleveland Downtown and put them all over the US, all travelers will be happy!”

Mar 11, 2008 by Kathy from Oakmont, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent service even throughout a blizzard!
• Lipstick on glass in room - empty beer cans under bed.

“The hotel staff went over and above to provide exceptional service even while Cleveland was in the middle of a blizzard! The hotel provided complimentary food to stranded guests and even when short staffed went out of their way to provide an enjoyable stay. The parking lot was constantly maintained and assistance provided to help with snowed in cars. The location is ideal. Our room had a couple of cleanliness issues (lipstick on glass and empty beer cans under the bed) but the overall stay was excellent.”

Feb 27, 2008 by Kim from Niles, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[10]

• Location.
• Dirty bathroom, linens has bad odor.

“This hotel was not the cleanest and the overall atmosphere was low class.”

Feb 22, 2008 by Jeani from Louisville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Courteous staff, very efficient; Very comfortable beds.
• No shuttle service on weekends. Coffeemaker in room defective.

“This hotel has a great location and a staff that are willing to make your stay a pleasant one. Shuttle service is M- F only but they will contact a cab company for you.”

Feb 20, 2008 by Carly from Cincinnati, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[4]

• The business center was convenient and free internet access was a plus.
• The pool was very small and the water was cloudy.

“This hotel has good standard accommodations. It is clean overall and has some 'extra' amenities that are really nice including microwaves and minifridges in each room and a swimming pool. The location is less than ideal, as it is on the outside parameters of the Downtown area next to a shady gas station. It is right next to the ballpark, though, so would probably be good if you were going to a game. The staff was accommodating with an early check in and late check out as well. Overall, this is a good basic hotel, but not a luxury choice.”

Feb 20, 2008 by Jennifer from Warren, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• All of the services offered, including a 24-hour store, check-out by phone, free wireless internet and printing, spotless and friendly staff.
• Had trouble with remote printing of a document from our room, kids were messing around in the computer lab, no one helped. Trouble with parking.

“Overall we enjoyed our stay at the Cleveland Hilton Garden Inn. The hotel offers a lot of services that we appreciated. The staff was friendly. The rooms are comfortable. We encountered a couple of minor issues while there, but no big deal.”

Feb 16, 2008 by Julie from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Comfortable bed. Clean pool and spa, with right temperature.
• Paying for parking.

“I would recommend this hotel to others.”

Jan 9, 2008 by Lance from Augusta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff made me feel like family. Very professional and friendly.
• The $15.00 parking fee.

“I really liked this hotel and would give it a 9 out of 10 rating. Very clean and the staff was outstanding. Everyone was professional yet friendly and warm. The only downfall was the fact that there was a $15.00 a day parking fee and it was not a covered area. Due to the fact that a blizzard had just came through, I had to dig my way out. Not good. With all that I would still recommend this hotel to my friends.”

Jan 7, 2008 by Tricia G. from Brunswick, OH
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• I asked for a non-smoking room with a queen bed. The Smokey smell was gross and we had 2 beds and adjoining rooms (with loud neighbors).

“Very Smokey.”

Jan 5, 2008 by Richard from San Antonio, TX

Cleanliness:[9] • Staff:[8] • Location:[9]

• Loved location and staff was friendly.
• Additional $15 day parking should be included in room price.

“Friendly and helpful staff in a good location. Carpet a bit rundown but facilities were quite good. Would have been nice to know in advance that they charged an additional $15/day in order to park. This significantly increased daily rate and took it out of the bargain category.”

Jan 4, 2008 by Sean from Leroy, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great service.
• Shuttle did not run late enough.

“Good hotel, decent rates, friendly staff.”

• View All User Reviews

Amenities at Hilton Garden Inn Cleveland Downtown, Cleveland

AM/FM Alarm Clock Beach Business Center Casino Fitness Center or Spa Free Local Telephone Calls Golf Hairdryers Available Laundry/Valet Services

No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis