Embassy Suites Hotel Cleveland-Downtown

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User Reviews for Embassy Suites Hotel Cleveland-Downtown, Cleveland

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Apr 23, 2008 by Lisa from New Springfield, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[8]

• We loved the shuttle that would drop you off and pick you up fun! Also great breakfast!
• Our bathroom was dirty.

“Overall the hotel was great! great rooms great location. Some of the staff were not very friendly, but I would certainly recommend this hotel to people.”

Feb 26, 2008 by Rhoda from Indiana, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• I liked the separate bedroom.
• The carpet was a tad dirty.

“Everyone from the check in/help desk to the restaurant staff was extremely courteous and helpful. The room itself was very nice. I especially liked the fact that the bedroom was separate from the living quarters. The carpets were a little dirty in some areas but that is to be expected with the traffic I'm sure the room sees. We did not get the opportunity to see or use the pool so I really can't comment on that. The location of the hotel was great.”

Jan 30, 2008 by Kathy from Akron, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• In room suite.
• Could have been cleaner and the food was not good.

“Location was convenient and staff was very friendly. Easy check in/out.”

Jan 14, 2008 by David from Commerce, MI
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Spacious room, outstanding fitness center.
• Cluttered hallways; many room service trays out for a long time.

“In general this hotel is very nice, only a few things that were disappointing. The staff was very friendly and courteous. Room service was prompt and the plate sizes were quite large for the price. The fitness center is one of the best I have ever seen in a hotel. The only problem with the hotel was the clutter left in the hallways. There were at least half a dozen room service trays in the hallway when I checked in, including one at my room! They were finally cleaned up, but at 4am and it wasn't that quiet; the sound of the staff picking them up actually woke me up. Had that problem not existed, this would be a near perfect stay.”

Jan 5, 2008 by Andrew from Dayton, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendliness and helpfulness of the staff.
• Parking.

“The hotel staff made our stay very comfortable. The rooms met all of our expectations.”

Jan 4, 2008 by Carmen from Canton, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] •

• Did not have room available with tub, wheelchair access only.
• As above.

“Convenient to all in Cleveland. Walking distance to Tower City, Gundy, restaurants.”

Jan 4, 2008 by Thomas from Springfield, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Size of room.
• No backup when shuttle broke down.

“Nice place to stay. Enjoyed the complimentary drinks and breakfast.”

Jan 2, 2008 by Curt from Lancaster, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• It is close to a large variety of places to go and things to do.
• There was a party in the room next to us, many minors, much noise, and no security shut-down.

“Excellent location of hotel. The shuttle will take you and pick you up for anything in the surrounding Downtown area. The rooms were spacious and the beds comfortable. It was mostly a positive experience. The only complaints are the parking accommodations are pricey, and there were a lot of parties (New Year's Eve) in the rooms. The one next to us was loaded with loud kids (many of them minors), when we called the front desk (twice), they came up and asked them to quiet down, but didn't do anything about the underage drinking. We weren't able to get to sleep until 3 a.m. No comps for our incontinence.”

Jan 2, 2008 by John from Milford, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Roomy, location, free hot breakfast.
• None.

“Excellent value! Nice to have a separate space from sleeping quarters. Leg mate hot breakfast bar, INCLUDED.”

Dec 26, 2007 by Guil from Camlachie, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The parking should be included in the price or it should be a flat rate. (Current situation they charge $4 every time you go out) not acceptable.
• Parking lot cost. It feels like the hotel is gouging.

“Excellent location for travelers, easy access from the highway. The only improvement should be to the parking rules.”

Dec 22, 2007 by Tiffany from Cleveland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beautiful room!
• Nothing, it was a great room.

“This room was spectacular! The bathroom was huge with granite counter tops, and beautiful tile floor to ceiling. There were 2 large flat screen TVs & the suite was decorated perfectly. This was the best $50.00 I have ever spent. I was shocked by this 1st class room!”

Dec 20, 2007 by Dan from New Albany, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Appliances in the room.
• The furniture was not the most comfortable.

“This hotel will meet the needs of any traveler, for any length of stay. It is located with in walking distance for many different events and attractions.”

Dec 4, 2007 by Renee from Vincent, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Very nice looking, nice comfy beds.
• They do not tell you about the times of shuttle service to the clinic. Bathroom had mildew.

“Overall the hotel is very nice. The staff was helpful. But they did not tell me that the shuttle only run 4 times a day, and I need to get back to the clinic before the next shuttle arrived. Since I was not informed, they made an extra trip back just for me! Its a little tricky getting to the parking garage. But I did really like the hotel comfort and food! Very Nice!”

Nov 23, 2007 by Gwen from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room had amenities and was clean
• The eating establishment was not compatible with hotel

“I was very impressed with the cleanliness and update of the room. It was very quiet and cozy.”

Nov 14, 2007 by Jessi from Bainbridge, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very helpful, able to give us good advice on where too go.

“We really enjoyed our stay. When asked about what we were there for, the staff was able to provide us with many different sites and discounts. I would stay there again.”

Nov 13, 2007 by Mike from Medina, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Recently remodeled and exceeded our expectations.
• The elevator situation was not good but the rooms made up for it!

“No question, we would definitely stay here again. The rooms have been remodeled with flat screen TV's and new furniture. Free shuttle to any downtown location but really they are with in walking distance. All around a great place to stay, not to mention the free drinks!”

Nov 12, 2007 by Dee from Maple Heights, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Rooms are spacious, modern and clean!
• Elevator lobby small and too narrow for crowds.

“Complimentary breakfast was very good. Fitness center and pool was excellent-especially hours for use. Internet/business room should have more computers unless hotel is wireless. No major complaints because we enjoyed our stay.”

Nov 5, 2007 by Brent from St. Paul, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location was excellent.
• The hot tub was not working and pool was cold.

“The hotel was very clean and in a great location. The hotel shuttle was a great way to get around town to check out local restaurants and the staff was extremely helpful. The only down side was the cold pool for my son and no working hot tub. Overall, it is a very nice place and would recommend to others.”

Oct 30, 2007 by Bonnie from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary shuttle.
• The big stains on the carpeting.

“The staff was efficient, very friendly, and helpful. The complimentary breakfast with made to order omelets sealed the deal for me at this hotel. I would recommend the embassy suites hotel downtown Cleveland to anyone traveling to that destination.”

Oct 29, 2007 by Gail from Midlothian, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful layout of rooms, all the conveniences needed. Excellent breakfast included and shuttle service anywhere in the city.
• The decorating was awful! The room was so comfortable though, I didn't care!

“We loved this hotel; it was perfect for our needs. Clean, efficient, and all the perks!”

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Amenities at Embassy Suites Hotel Cleveland-Downtown, Cleveland

Coffee Maker in Room Express Checkout Free Newspaper Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable