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Embassy Suites Hotel Cleveland-Downtown
1701 East 12Th Street,
Cleveland, OH
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Average User Rating: 8.5 Cleanliness:[8.5] • Staff:[8.5] • Location:[8.5] Based on 864 user ratings |
Sep 24, 2009 by
Everett from Hamilton,OH
Overall Rating: 1
“Okay. Public areas were fine but room was smokers room on the smoking floor. My clothing still stink after
I got home.”
Aug 17, 2009 by
John Piccirilli from Rochester,NY
Overall Rating: 1
“Terrible! Do not recommend to business travelers. Hotel workers using facilities.”
Jun 6, 2009 by
Rick from Lagrangville,NY
Overall Rating: 10
“Great value, great room, 2 hour open bar, breakfast in the morning.”
May 7, 2009 by
Michelle from Stow,OH
Overall Rating: 7
“Location good reasonably priced, shuttle service was great and took us everywhere we wanted to go without taking our car out of the garage. Staff was friendly and helpful. Hotel room was dingy, sparse with furniture, but somewhat clean.”
Mar 16, 2009 by
Amanda from Toledo,OH
Overall Rating: 7
“My over all stay at the hotel was good. I did not like the fact that u had to pay to park in their garage every time you left the garage. They should have a charge for the whole day especially if you are going to be coming and going from the hotel.”
Dec 23, 2008 by
Steve from Bedford,IN
Overall Rating: 3
“We had 2 rooms. One room was fine. The other room did not have hot water, and the furnace did not work. We were told to let the water run for a while and it would heat up. It did not. When we called about the furnace, maintenance had went home for the night. So we asked for more blankets. Great for my kids to see. Hotel staff was friendly, but unable to do much due to the lack of resources that they had available.”
Jul 31, 2008 by
Ralph from Chicago, IL
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“This is a nice hotel with little frills but clean. Great location to Base ball park and rock and roll museum. It has a very friendly staff. This is a nice clean place to spend the night. It is what it is.”
Jul 19, 2008 by
Julianne from New Orleans, LA
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[10]
“The hotel is conveniently located in downtown Cleveland and in an apartment tower that also includes a grocery store, small restaurants and a coffee shop. It also has a free shuttle service to nearby attractions. The living area in our suite was somewhat bare and not updated, but the beds were very comfortable. Our only complaint was the maid service was a bit sloppy - bed throw pillows left on the floor, did not leave coffee packs, did not wipe off furniture or remove room service dishes.”
Jul 3, 2008 by
Bernadette from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Rooms were spacious, clean and staff was extremely nice and helpful. The location was great as well as having a free shuttle to take you places around town. The price was a little higher but well worth it.”
Jun 9, 2008 by
Amanda from Hershey, PA
Overall Rating: 8
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Very nice, lots of space in room, good location for local attractions.”
Apr 23, 2008 by
Lisa from New Springfield, OH
Overall Rating: 7
Cleanliness:[5] •
Staff:[5] •
Location:[8]
“Overall the hotel was great! great rooms great location. Some of the staff were not very friendly, but I would certainly recommend this hotel to people.”
Feb 26, 2008 by
Rhoda from Indiana, PA
Overall Rating: 9
Cleanliness:[8] •
Staff:[9] •
Location:[9]
“Everyone from the check in/help desk to the restaurant staff was extremely courteous and helpful. The room itself was very nice. I especially liked the fact that the bedroom was separate from the living quarters. The carpets were a little dirty in some areas but that is to be expected with the traffic I'm sure the room sees. We did not get the opportunity to see or use the pool so I really can't comment on that. The location of the hotel was great.”
Jan 30, 2008 by
Kathy from Akron, OH
Overall Rating: 7
Cleanliness:[5] •
Staff:[7] •
Location:[8]
“Location was convenient and staff was very friendly. Easy check in/out.”
Jan 14, 2008 by
David from Commerce, MI
Overall Rating: 7
Cleanliness:[4] •
Staff:[9] •
Location:[8]
“In general this hotel is very nice, only a few things that were disappointing. The staff was very friendly and courteous. Room service was prompt and the plate sizes were quite large for the price. The fitness center is one of the best I have ever seen in a hotel. The only problem with the hotel was the clutter left in the hallways. There were at least half a dozen room service trays in the hallway when I checked in, including one at my room! They were finally cleaned up, but at 4am and it wasn't that quiet; the sound of the staff picking them up actually woke me up. Had that problem not existed, this would be a near perfect stay.”
Jan 5, 2008 by
Andrew from Dayton, OH
Overall Rating: 9
Cleanliness:[8] •
Staff:[10] •
Location:[8]
“The hotel staff made our stay very comfortable. The rooms met all of our expectations.”
Jan 4, 2008 by
Carmen from Canton, OH
Overall Rating: 7
Cleanliness:[7] •
Staff:[7] •
“Convenient to all in Cleveland. Walking distance to Tower City, Gundy, restaurants.”
Jan 4, 2008 by
Thomas from Springfield, OH
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Nice place to stay. Enjoyed the complimentary drinks and breakfast.”
Jan 2, 2008 by
Curt from Lancaster, OH
Overall Rating: 7
Cleanliness:[7] •
Staff:[7] •
Location:[8]
“Excellent location of hotel. The shuttle will take you and pick you up for anything in the surrounding Downtown area. The rooms were spacious and the beds comfortable. It was mostly a positive experience. The only complaints are the parking accommodations are pricey, and there were a lot of parties (New Year's Eve) in the rooms. The one next to us was loaded with loud kids (many of them minors), when we called the front desk (twice), they came up and asked them to quiet down, but didn't do anything about the underage drinking. We weren't able to get to sleep until 3 a.m. No comps for our incontinence.”
Jan 2, 2008 by
John from Milford, OH
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“Excellent value! Nice to have a separate space from sleeping quarters. Leg mate hot breakfast bar, INCLUDED.”
Dec 26, 2007 by
Guil from Camlachie, ON CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“Excellent location for travelers, easy access from the highway. The only improvement should be to the parking rules.”
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