Embassy Suites Hotel Cleveland-Downtown

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User Reviews for Embassy Suites Hotel Cleveland-Downtown, Cleveland

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Sep 24, 2009 by Everett from Hamilton,OH
Overall Rating: 1

• All except the smoke.
• The stinking smoker s room.

“Okay. Public areas were fine but room was smokers room on the smoking floor. My clothing still stink after
I got home.”

Aug 17, 2009 by John Piccirilli from Rochester,NY
Overall Rating: 1

• Appearance hotel staff.

“Terrible! Do not recommend to business travelers. Hotel workers using facilities.”

Jun 6, 2009 by Rick from Lagrangville,NY
Overall Rating: 10

• Great suite.
• Pay for parking.

“Great value, great room, 2 hour open bar, breakfast in the morning.”

May 7, 2009 by Michelle from Stow,OH
Overall Rating: 7

• Location.
• Hotel room was dingy and sparse even though it was a 2 room suite.

“Location good reasonably priced, shuttle service was great and took us everywhere we wanted to go without taking our car out of the garage. Staff was friendly and helpful. Hotel room was dingy, sparse with furniture, but somewhat clean.”

Mar 16, 2009 by Amanda from Toledo,OH
Overall Rating: 7

• The room was a good size, especially the sitting room.
• I did not like the fact that there was only one light switch to the bathroom even though there were two doors.

“My over all stay at the hotel was good. I did not like the fact that u had to pay to park in their garage every time you left the garage. They should have a charge for the whole day especially if you are going to be coming and going from the hotel.”

Dec 23, 2008 by Steve from Bedford,IN
Overall Rating: 3

• Nice pool and workout facility.
• None around at night to help with maintenance issues.

“We had 2 rooms. One room was fine. The other room did not have hot water, and the furnace did not work. We were told to let the water run for a while and it would heat up. It did not. When we called about the furnace, maintenance had went home for the night. So we asked for more blankets. Great for my kids to see. Hotel staff was friendly, but unable to do much due to the lack of resources that they had available.”

Jul 31, 2008 by Ralph from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was very helpful.
• Could have decorated a little nicer.

“This is a nice hotel with little frills but clean. Great location to Base ball park and rock and roll museum. It has a very friendly staff. This is a nice clean place to spend the night. It is what it is.”

Jul 19, 2008 by Julianne from New Orleans, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The beds were comfortable and staff was friendly.
• Maid service was sloppy.

“The hotel is conveniently located in downtown Cleveland and in an apartment tower that also includes a grocery store, small restaurants and a coffee shop. It also has a free shuttle service to nearby attractions. The living area in our suite was somewhat bare and not updated, but the beds were very comfortable. Our only complaint was the maid service was a bit sloppy - bed throw pillows left on the floor, did not leave coffee packs, did not wipe off furniture or remove room service dishes.”

Jul 3, 2008 by Bernadette from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• The Jacuzzi was not available to use.

“Rooms were spacious, clean and staff was extremely nice and helpful. The location was great as well as having a free shuttle to take you places around town. The price was a little higher but well worth it.”

Jun 9, 2008 by Amanda from Hershey, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Complimentary shuttle to local attractions.
• Short staffed.

“Very nice, lots of space in room, good location for local attractions.”

Apr 23, 2008 by Lisa from New Springfield, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[8]

• We loved the shuttle that would drop you off and pick you up fun! Also great breakfast!
• Our bathroom was dirty.

“Overall the hotel was great! great rooms great location. Some of the staff were not very friendly, but I would certainly recommend this hotel to people.”

Feb 26, 2008 by Rhoda from Indiana, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• I liked the separate bedroom.
• The carpet was a tad dirty.

“Everyone from the check in/help desk to the restaurant staff was extremely courteous and helpful. The room itself was very nice. I especially liked the fact that the bedroom was separate from the living quarters. The carpets were a little dirty in some areas but that is to be expected with the traffic I'm sure the room sees. We did not get the opportunity to see or use the pool so I really can't comment on that. The location of the hotel was great.”

Jan 30, 2008 by Kathy from Akron, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• In room suite.
• Could have been cleaner and the food was not good.

“Location was convenient and staff was very friendly. Easy check in/out.”

Jan 14, 2008 by David from Commerce, MI
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Spacious room, outstanding fitness center.
• Cluttered hallways; many room service trays out for a long time.

“In general this hotel is very nice, only a few things that were disappointing. The staff was very friendly and courteous. Room service was prompt and the plate sizes were quite large for the price. The fitness center is one of the best I have ever seen in a hotel. The only problem with the hotel was the clutter left in the hallways. There were at least half a dozen room service trays in the hallway when I checked in, including one at my room! They were finally cleaned up, but at 4am and it wasn't that quiet; the sound of the staff picking them up actually woke me up. Had that problem not existed, this would be a near perfect stay.”

Jan 5, 2008 by Andrew from Dayton, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendliness and helpfulness of the staff.
• Parking.

“The hotel staff made our stay very comfortable. The rooms met all of our expectations.”

Jan 4, 2008 by Carmen from Canton, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] •

• Did not have room available with tub, wheelchair access only.
• As above.

“Convenient to all in Cleveland. Walking distance to Tower City, Gundy, restaurants.”

Jan 4, 2008 by Thomas from Springfield, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Size of room.
• No backup when shuttle broke down.

“Nice place to stay. Enjoyed the complimentary drinks and breakfast.”

Jan 2, 2008 by Curt from Lancaster, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• It is close to a large variety of places to go and things to do.
• There was a party in the room next to us, many minors, much noise, and no security shut-down.

“Excellent location of hotel. The shuttle will take you and pick you up for anything in the surrounding Downtown area. The rooms were spacious and the beds comfortable. It was mostly a positive experience. The only complaints are the parking accommodations are pricey, and there were a lot of parties (New Year's Eve) in the rooms. The one next to us was loaded with loud kids (many of them minors), when we called the front desk (twice), they came up and asked them to quiet down, but didn't do anything about the underage drinking. We weren't able to get to sleep until 3 a.m. No comps for our incontinence.”

Jan 2, 2008 by John from Milford, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Roomy, location, free hot breakfast.
• None.

“Excellent value! Nice to have a separate space from sleeping quarters. Leg mate hot breakfast bar, INCLUDED.”

Dec 26, 2007 by Guil from Camlachie, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The parking should be included in the price or it should be a flat rate. (Current situation they charge $4 every time you go out) not acceptable.
• Parking lot cost. It feels like the hotel is gouging.

“Excellent location for travelers, easy access from the highway. The only improvement should be to the parking rules.”

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Amenities at Embassy Suites Hotel Cleveland-Downtown, Cleveland

Coffee Maker in Room Express Checkout Free Newspaper Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable

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