Crowne Plaza Hotel Cleveland City Centre

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User Reviews for Crowne Plaza Hotel Cleveland City Centre, Cleveland

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Oct 14, 2009 by Kasey from Churubusco,IN
Overall Rating: 10

• We loved how easy it was to check in and our view from our room!
• The price of the food at the hotel! But hey its a getaway weekend!

“This hotel was awesome. We arrived on Friday and stayed until Sunday for the browns game. When we got there it only took us a few minutes to check in then we got to our room which was amazing we had a view of the browns stadium and of the rock and roll hall of fame. While we were here we asked the office for things to do and where certain places were, they were very helpful and told us everything we asked. We will stay here every year from here on out!”

Sep 22, 2009 by John from Toledo,OH
Overall Rating: 9

• Good location. Clean and
  friendly staff.

“Good location. Clean and friendly staff.”

Aug 26, 2009 by Suzi from Franklin,PA
Overall Rating: 4

• Free wireless.
• The parking garage was difficult to get around and the hotel staff I encountered was not friendly.

“There were not enough staff checking people in on this particular busy day, and the staff person checking me in was not friendly. Also,the hotel had my reservation mixed up. They had my first name last and my last name first, so when I gave them my last name it did not show up on their system. I don't know whose fault that was. The parking lot was full and hard to get around in. The room itself was okay. Our room was freezing and there was no way to warm it up. The air was off, but it was still cold. It was just not as nice as other downtown Cleveland hotels I've stayed in.”

Aug 4, 2009 by Chris from Kalamazoo,MI
Overall Rating: 10

• Great location.

“Very pleasant and accomodating staff. Train didn't come in until 4:30 am, and they let us have a late check out!”

Jul 24, 2009 by Cathy from Baltimore,OH
Overall Rating: 9

• Clean, quiet, good service and friendly.
• No pool.

“Clean, quiet, good service and friendly.”

Jul 1, 2009 by Theresa from Shelby,OH
Overall Rating: 9

• The staff was outstanding.
• The check in process was very slow.

“Overall the hotel was great - the check-in process was very slow. There were a lot of guests checking in and only 2 clerks - this was around 4 PM on June 27.”

Apr 4, 2009 by Katherine from Stoughton,WI
Overall Rating: 8

• Good location, walkable to many attractions and a great value.

“A good hotel with just about everything you would need for comfort that was somewhat upscale.”

Feb 18, 2009 by Howard from Somerset,KY
Overall Rating: 10

• Very close to everything, lake view!
• 20.00! for parking?

“Excellent location and very friendly staff! kyle was especially helpfully. Shuttles to and from dining and attractions.”

Dec 4, 2008 by Tom from Kitchener,Canada
Overall Rating: 9

• The view of the Cleveland Browns Stadium.
• The ammount of Indianapolis Colts fans staying in the hotel.

“Great hotel to stay at for Browns fans from out of town. Close to the night life. Clean rooms and hospitable staff.”

Dec 3, 2008 by Brad from Fort Wayne,IN
Overall Rating: 10

• Location next to the stadium.
• Room location.

“Great place. Stayed before and will stay again.”

Nov 10, 2008 by Kelly from Buffalo,NY
Overall Rating: 5

• Bed was comfortable.
• Not up-kept. Little details not addressed like door knobs, elevator numbering in lobby poor.
  

“The hotel was decent.
”

Sep 30, 2008 by Terry
Overall Rating: 8

• Location is convenient to everything downtown.

“Nice clean room in great downtown location. Excellent value.”

Sep 18, 2008 by Jon
Overall Rating: 10

• The view and prime location.
• Nothing.

“We stayed at this hotel while going to a Browns Game. The location was perfect, it was no more than a ten minute walk to the stadium. Parking was a breeze, much easier than anticipated. The room was in excellent condition with a breathtaking view. Checking in was very easy, the staff handled tons of people quickly and with ease. Checking out was even simpler with the ability to do it on the TV screen. As a side note the elevators were very quick and very nice. Overall it was an excellent
stay for us. Great hotel! We will be staying there again after such a good first impression.”

Sep 11, 2008 by George Y. from Wheeling, WV
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• The closeness to Cleveland Brown Stadium.
• Parking was $16 a day.

“I will never stay at that hotel again. There are a number of choices in downtown Cleveland.”

Sep 11, 2008 by Mike from Dayton, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• No hot water. Restaurant service was poor.

“Great location for downtown points of interest. Bed was quite hard and hot water did not work morning of check out. Also be prepared to pay $18 for parking.”

Sep 8, 2008 by Paul from Virginia Beach, VA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[10]

• Not Much!
• Pay for parking $19.00 per day, room with no refrigerator.

“The hotel room was not really clean, that is, the first day of check in there was hair in the tub and floor, the next day the maid did a very good job of cleaning without me asking her to clean.”

Sep 3, 2008 by Rich from Williamsville, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Walking distance to major attractions, able to accommodate request for bed type and non-smoking room.
• Parking was on the high side of other hotels we checked.

“Great value and location.”

Sep 3, 2008 by Dianne from Anthony, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, well maintained, location, professional.
• No pool.

“I would recommend this hotel! it really is more of a 31/2 star. Restaurant and bar were good. Staff was excellent. Very clean and well kept.”

Aug 25, 2008 by Jeff from Ferndale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• A fine woman was helpful.
• Loved it.

“There is a woman at the desk who deserves a big raise. Also all the other staff was very helpful.”

Aug 23, 2008 by Nancy from Redmond, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient self-parking, free internet access in room.
• No sound insulation on water system (noisy plumbing).

“The hotel is typical for a business traveler for a short stay. The bed was comfortable although down pillows would have been a nice touch. Free internet access was a plus and the adjacent self-parking garage was convenient. The room was comfortable and nicely decorated. I would definitely consider staying there in the future.”

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Amenities at Crowne Plaza Hotel Cleveland City Centre, Cleveland

ATM/Cash Machine Americans with Disabilities ACT ADA Compliant Barber/Beauty Shop Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Parking Phone with speaker Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Valet Parking Video Checkout

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