Crowne Plaza City Centre

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User Reviews for Crowne Plaza City Centre, Cleveland

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Apr 19, 2008 by Mark from Arlington, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convenient location.
• Too hot in the room. AC not available.

“Otherwise it was great.”

Apr 17, 2008 by Sam from Morgantown, WV
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[4]

• Friendly staff.
• Room was not clean, amenities in poor repair, parking expensive and cramped.

“First impression of hotel is via cramped parking lot, with very narrow access aisles, and small spaces. One must back into the spaces, if one wants to get out of the space easily. Parking is $18 for hotel guests! Room was very dusty, had to wash off coffee maker to pour in water. TV cabinet was dusty, too. Sliding closet door panel was broken, had to step all of the way into the closet to access ironing equipment, then water access cover was missing and water splashed onto clothing I was ironing. The complimentary mouthwash had been visibly used, and seal was broken. For the star-level of this hotel, I was sorely disappointed. I've had cleaner rooms and amenities in good repair at much cheaper hotels. Will not recommend this to my 30 colleagues who come to Cleveland twice a year for meetings.”

Apr 10, 2008 by Janey from Westerville, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location to everything downtown.
• A bit older, bathroom needed an exhaust fan.

“Great location, staff was very friendly and free shuttle to downtown activities. Breakfast arrived on time and room was clean.”

Apr 7, 2008 by Kim from Bad Axe, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great. The view of the city was beautiful!
• Loved this hotel!

“Staying at this hotel allowed me to fall in love with Cleveland. The location was within walking distance to the Rock and Roll Hall of Fame, Lake Erie, sports venues, great dining. It was a wonderful place to stay. The view from our room was spectacular. Very nice hotel.”

Apr 3, 2008 by Kelly from N Ridgeville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were updated and clean.
• The Air Condition did not work in the room.

“The customer service was great our fist time at this hotel bask in October. It was pretty good this time also. Unfortunately the air condition/temp control in our room would not adjust to our desired temperature which made the room uncomfortable.”

Mar 26, 2008 by Sara from Allen Park, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very accommodating when we had problems.
• Workers woke us up at 8 a.m. The room had obviously not been used lately as the water came out brown.

“We had quite a few problems at the Crowne Plaza. We were awoken at 8 a.m. on Saturday morning by workers knocking on all doors and then starting an electric drill. When we complained nothing was done about it to make us happier. We needed help to turn the shower on - it seems you have to pull the knob with great force that would seem like you were breaking it. When it did work, the water came out brown for a good 10 minutes. When that water became clear, the toilet water later became brown and then the sink. On our second night, we returned to the room to find that our locks had been changed and our key card no longer worked. They didn't just reset the code they took out the whole unit - new handle and everything and never said anything to us until we couldn't get in. Fortunately whoever responded to our complaints came quickly and had a good spirit. Other than that though, I wouldn't make it my first choice.”

Mar 25, 2008 by Teah from Lima, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was friendly and helpful. Willing to go the extra mile to satisfy us.
• Restaurant not open on Friday night. Other people staying above us were very loud in middle of night.

“I think this hotel is excellent. Great rooms, service, and accessibility. Only downfall was up all night due to a loud customer in a room above. Called security to report but loud pounding continued and kept me up all night. Then at 8:00a.m. the drilling started from the replacement of thee locks. Needless to say I got no sleep!”

Mar 22, 2008 by Ed from Columbus, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice location, clean comfortable rooms.
• Self Parking is $18 per night.

“Nice, clean, hotel worthy of its 3 star rating. Rooms are well appointed and most of the room looked either new or recently updated.”

Mar 22, 2008 by Rick from Reynoldsburg, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[7]

• Comfortable beds.
• Broken mirror, message light won't turn off.

“It was ok for the price. The $18 a day to park and the $1 for each local call. Beds were great. It was a pretty nice place overall.”

Mar 14, 2008 by Carleta from Redford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff were very friendly.
• Everything was fine.

“Really like this hotel. Would like to stay there again when I go back next week.”

Mar 10, 2008 by Derrick from College Park, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• I like the fact that they had a business center.
• Its a old hotel that haven't been upgrade yet.

“It was just ok nothing to brag about, I've seen better.”

Mar 7, 2008 by Ruthanna from Monroe, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Room request not satisfied, no dbl/dbl or king handicapped rooms.

“Below par for its star rating.”

Mar 6, 2008 by Natalie from Marion, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The hotel taxi was a definite plus with no charge.
• Hotel room had a heat problem, parking cost, and some extra costs that were not expected when ordering food from hotel room.

“Overall we had a very pleasant stay, nothing really to complain about.”

Mar 6, 2008 by Bob from Hamburg, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to sports arena and best prime rib I ever had.
• Was surprised at the $18 parking charge.

“Enjoyable and convenient to sports venues. The restaurant was a pleasant surprise and would return again if the opportunity arose.”

Mar 5, 2008 by Jeanette from Valencia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, luxurious and close proximity to everything.
• Parking was too close and too tight of quarters.

“Paying $50 for this upscale Cleveland hotel, made many of our other soccer parents in town for a tournament very jealous. They were paying $86 to stay at a Holiday Inn or Comfort Inn.”

Mar 5, 2008 by Roger from Marion, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice rooms beds were so comfortable.
• Had to pay for parking on top of cost of room.

“Excellent place to stay for a Browns, Indians or Caves game, very nice accommodations.”

Mar 5, 2008 by Jon from Springboro, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Staff was excellent and very friendly.
• Didn't care for the location because it was squeezed into downtown. Too cramp.

“Hotel staff and amenities were great. Room was clean and spacious. Would rate it average compared to others we've stayed in. Restaurant staff and food were excellent.”

Mar 5, 2008 by Betty from Vermilion, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Free shuttle service.
• No pool/spa.

“Large, well-kept room, nicely-appointed. Front desk staff very helpful, and a free shuttle service for around town. My room was a little noisy, but not overly so. Overall, an excellent value for the price I paid.”

Feb 27, 2008 by Mary from Mukwonago, WI
Overall Rating: 1
Cleanliness:[3] • Staff:[7] • Location:[5]

• The staff and the shuttle service.
• Outdated plumbing, air/heat system, poor maintenance.

“I had several problems with my room, which the staff tried to fix (some they did). The air/heat system was not working properly and the room was very dry and hot at night. There were also problems with the tub draining, a vent hanging (nails gone) over the bathtub. The ice machine on our floor was broken. The maid service was poor, one time I tried to communicate about the ice machine, the girl spoke very little English, was dressed inappropriately and no help. I didn't get but one menu/order form for room service, so I only ordered one meal, no ice bucket bags, didn't restock toiletries. Just a bad experience, I spent my last night (with my daughter) in The Marriott. What an improvement for less money!”

Feb 22, 2008 by Al from Youngstown, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing I am disgusted by their staff.
• Everything, it is called class people.

“Have already made it a point to tell family and friends not to stay in any of these hotels or use any of the services involved.”

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Amenities at Crowne Plaza City Centre, Cleveland

ATM/Cash Machine Americans with Disabilities ACT ADA Compliant Barber/Beauty Shop Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Parking Phone with speaker Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Valet Parking Video Checkout