Hyatt Regency Cleveland Arcade

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User Reviews for Hyatt Regency Cleveland Arcade, Cleveland

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Apr 30, 2008 by Diane from Elida, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• The location was central to all we wanted to see, but the main street was closed and blocked off due to a sink hole that happened a year ago.
• The room was dark and drab with a view of back alley and backs of a building from the window.

“The staff was extremely friendly and helpful. The hotel was within walking distance of the ballgame. But the description of being located in the shop and store filled arcade is very misleading as most of the shops are no longer open. The inside architecture of the building is beautiful, and I'm sure at one time was quite a lively spot in the city.”

Apr 23, 2008 by Penny from Clinton Twp, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very friendly and knowledgeable hotel staff.
• No exhaust fan in the bathrooms. Valet parking quite hectic.

“Hotel staff very knowledgeable, friendly and willing to help if needed. Quiet room and safe.”

Apr 18, 2008 by Jason from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location to the sporting venues and after hours spots could not have been better. We never saw our car after we checked in till we left.
• Construction outside made walking around a little harder.

“People were very courteous and Proximity to Progressive field, quicken arena, and Downtown night life could not be any better. Less than 5 minute walk to several great hangouts.”

Apr 17, 2008 by Hagan from San Francisco, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[1] • Location:[8]

• The building is absolutely incredible. The rooms are very unique.
• There is no parking available, only valet, the valets are very rude.

“I am a frequent traveler and stay at tons of hotels. This hotel is one of the most unique hotels I have ever stayed at. The building is absolutely amazing. The place is beyond beautiful. The rooms are very unique in that they are converted old store fronts. Some of the problems I encountered the maids do not make up your rooms unless you call the front desk each day and request it. This is very strange. There is absolutely no parking anywhere near the hotel. You must valet if you have a car. The valets were very rude and some did not speak English. $21.00 a day for parking is a bit ridiculous, when you are a hotel guest. The lobby of the hotel is on the 2nd floor of the building, which makes it very strange and a bit hard to find.”

Apr 17, 2008 by Tina from Vienna, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Every hotel employee was extremely helpful & friendly.
• Did not have a swimming pool.

“The rooms were beautifully decorated and very well maintained and clean. the shops located within the hotel was a plus. I was truly impressed with the facility, but the thing that stood out most was the customer focus the entire staff embraced. I will stay here again and have already recommended to three of my friends!!”

Apr 17, 2008 by Paul D. from Franklin, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was in a beautiful historic building, which was restored, as much as possible to its original use.
• Nothing.

“If you a looking for a unique hotel experience this is it. The rooms are spacious and well equipped. The hotel is in the downtown area, close to all attractions and restaurants. Wonderful!”

Apr 15, 2008 by Don from Polk, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was friendly when I called to request non-smoking king rooms and friendly at check-in.
• Room was small and had view of concrete block wall our window (no view whatsoever).

“Very convenient to Downtown Cleveland and close to Progressive field and Quicken Loans Arena. Parking overnight in next door parking ramp was $18.00. Good level of safety with requirement to use room key to board elevators. Small rooms with no view, except to the inside gallery.”

Apr 13, 2008 by Debbie from Newark, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Unique setting.
• No complaints.

“The hotel is well-located in Downtown. Many of the rooms overlook an historic arcade. The service was excellent.”

Apr 13, 2008 by Tammy from Amarillo, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The location was excellent for us.
• The chairs in the room were old.

“It was nice and the staff was excellent.”

Apr 13, 2008 by Elizabeth from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The atmosphere was simple, elegant and comfortable. The staff was very helpful.
• The only complaint was very minor. There were no food vending machines.

“This hotel was in the perfect location- walk able to Downtown events & restaurants. The room was very clean, had a simple yet elegant decor/design, and was very comfortable. The staff was very courteous & helpful.”

Apr 11, 2008 by Paul from Findlay, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was very spacious and had all the conveniences I've come to expect.
• Streets in the area were and have been torn up for months.

“NA.”

Apr 11, 2008 by Tiffany from Cleveland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed and pillows.
• Everything was nice.

“The hotel itself was beautiful. The bed was perfect. The room was small but clean and comfortable.”

Apr 11, 2008 by Linda from Struthers, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms were nicely appointed, clean and the location was great.
• Nothing, really.

“The Hyatt was a really nice hotel, located close to restaurants, shopping and the highway. The rooms are very nice, not crowded or cramped. The staff was friendly and very helpful.”

Apr 8, 2008 by Anthony from Euclid, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The architecture in the atrium was beautiful and the bed comfy!
• My window view was of a parking garage.

“This hotel was booked for a two night weekend stay. We were very close to all of the activities we wanted to do downtown. We went to the Great Lakes Science Center, Tower City Shopping Center, a Cavs game and to a play. We were able to walk to all except the play. The only problem I had was with the view of out of our window. It was of a parking garage. Otherwise it was an excellent stay. Room was beautiful, bed was comfy and the atrium was magnificent.”

Apr 8, 2008 by Carlos from East Meadow, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Had great gym facility compared to other hotels.
• Everything in it was overpriced, food, water, parking etc.

“The rooms were small. It was very pretty. Beautiful architecture, as is the rest of the city. Only valet parking was available at a rate of 21 dollars a day. Even water bottles were priced at 5 bucks for a liter.”

Apr 6, 2008 by Ruthanna from Monroe, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• Rooms are all different, some not great. Usually the staff is U108 about changing rooms if too small.

“Overall, very good.”

Apr 4, 2008 by Kevin from Austintown, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Room was a little smaller than we're used to at this place, But hotel is very nice and convenient.
• Parking is not convenient either valet for 21 + tip or a deck for 18.

“Very nice hotel great location. Usually very large rooms but there are a few small ones, but the rooms in general are very nice and clean.”

Apr 3, 2008 by Maureen from Mobile, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, cleanliness.
• Wireless in lobby & bar did not work.

“Great downtown location, friendly staff, quiet and clean - but wireless in lobby did not work.”

Apr 3, 2008 by Jon from Renton, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Attentive staff.
• Added cost of valet parking, no breakfast/newspaper received compared to other guests, limited seating in room.

“We received only the basic room (no breakfast or newspaper compared to other guests). Otherwise, the stay was pleasant, attentive staff, accommodations had feel of a nice hotel.”

Apr 1, 2008 by Ruben from Blacklick, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Convenient location.
• Cost of parking.

“The staff was very friendly and helpful. The TV in the room was not easy to use, and they charged for the bottled water in the room. The top cover on the bed was stained and they never replaced the bar soap in the bathroom when it was serviced.”

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Amenities at Hyatt Regency Cleveland Arcade, Cleveland

24 Hour Front Desk 24 Hour Security ATM/Cash Machine Adjoining Rooms Air Conditioned Americans with Disabilities ACT ADA Compliant Audio Visual Equipment Bar/Lounge Barber Shop Bathroom Telephone Boating Breakfast Breakfast Buffet Business Center City Center Computer in Room Concierge Conference Facilities Connecting Rooms Continental Breakfast Copy Service Cordless Phone Cribs Available DVD Player Double Bed Electronic Door Locks Elevators Express Check In Express Checkout Family Plan Fire Alarm with Light Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Gift Shop Golf

Guest Laundromat Handicapped Rooms/Facilities Health Club Internet Access Jogging Track Kitchen Laundry Service Laundry/Valet Services Lounge Meeting/Banquet Facilities Microwave Multilingual News Stand No Pets Allowed No Smoking Rooms/Facilities Parking Porters Public Address System Refrigerator Restaurant Rollaway Beds Safe Deposit Box Secretarial Service Security Single Bed Smoke Detectors Solarium Sprinklers In Rooms Suite Telephone Tennis Turndown Service VCR Valet Parking Wake-up Service Wheel Chair Access