Marriott Cleveland Downtown at Key Center

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User Reviews for Marriott Cleveland Downtown at Key Center, Cleveland

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Apr 24, 2008 by Cheryl from Clarkston, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was pleasant and helpful, areas were clean and location convenient. Nice touch apple in workout facility.
• I asked about best way to get to conference the day before arrival and did not share they would have available shuttles room was quite small.

“The hotel was full of friendly courteous staff. Clean and neat although the business center needed updating and dirty computer bored. The room was clean except I did find a piece of shattered glass on floor. Were accommodating to late check out even though hotel seemed very busy. Would have liked the shuttle service to be known ended up driving since thought there was none and paid $8 for parking an expense I would have loved to have saved. Room service prompt. Workout facility was nice? Clean and had a nice variety but was small for space and there were a few of us sharing. Overall, the hotel was worth the stay.”

Apr 17, 2008 by William W. from East Amherst, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Noise from nearby rooms/hallways in am.

“A worthwhile getaway.”

Apr 17, 2008 by Holly from Chesapeake, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was a nice, clean hotel with good location.
• Paying $20-37 for parking is ridiculous!

“I thought the hotel was nice but I was upset with the fact that even though you are paying to stay at the hotel, you have to pay $20-40 just to park to stay there for one night. We also got woke up at 3 am and had to go down 16 flights of stairs for a false fire alarm.”

Apr 1, 2008 by Jim from Cincinnati, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The room design, TV and interior decor, and view.
• The hotel smelled bad in the lobby and elevators.

“Nice hotel located 15 minute walk from Hard Rock Hall of Fame museum and Science Center. Decent view of Lake Erie as well.”

Mar 30, 2008 by Julie from Bloomington, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff. We were not charged extra for a rollaway bed.
• The pool was very small and only 3 ft.deep.

“The staff at this hotel was extremely helpful and friendly. The rooms and lobby were clean and nicely decorated. The only bad point was the pool which was very small and only 3 feet deep.”

Mar 30, 2008 by Don from Bellefontaine, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very professional, great workout facility & good food.
• Maybe a better view.

“I would definitely stay again.”

Mar 30, 2008 by Lowell from Euclid, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• The room was comfortable and the bed was fantastic.
• The room service was the worst food I've had in years.

“The hotel was beautiful and the staff accommodating. Even as a smoker. I'd be willing to stay here and just not smoke. Parking stinks, but it is in the crux of Downtown Cleveland. My sole objection was being billed $32 after great for two pieces of fried chicken only to find the chicken temped, the slaw hot and the potatoes dry. I'll never trust their room service again.”

Mar 22, 2008 by Ginger from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great view, great location.
• A slightly softer bed would have been nice.

“This was a great stay and a great price. Good Job Marriott! They gave us a room on the 15th floor with a view of the lakefront. It was awesome!”

Mar 20, 2008 by B. from Rochester Hills, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendliness of bellman and concierge.
• Someone smoking caused a fire alarm at 1:30AM.had to evacuate.

“Good location for Downtown Cleveland activities. Friendly workers. Room was clean but remote for TV. did not work.”

Mar 19, 2008 by Laurie from Wickliffe, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a beautiful room with an awesome view.
• The room was a little smaller than expected.

“I would highly recommend the Cleveland Marriott as one of the nicest hotels we have ever stayed at.”

Mar 18, 2008 by Danny from Kitchener, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was fantastic, cheerful, helpful, went above and beyond.
• Downtown area is pretty beat up. Wish parking price was just built into the hotel price.

“Staff was fantastic and would return in a heartbeat. Asked someone in the lounge for a good sports bar in town because we wanted to watch a very specific game. When she returned a few minutes later with a suggestion we asked if she felt they could get that game and she replied telling us she had already phoned the bar and they assured her it would be on. Great service will go a long way to ensuring any future visits to that area will include a stay at that hotel.”

Mar 18, 2008 by Mike from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good overall - bed, bath, pool area, etc.
• No wireless Internet, parking issues - as always.

“This was an overall good experience. As with most hotels, this one too must work on Internet connectivity. We were told parking would be $6, but were charged $20. Apparently, we parked 15 minutes early for the weekend rate and were not warned by the front desk. The hotel is refunding the difference - after second complaint and attempt to pass this mistake off on the garage. We continue to be amazed that hotels don't work on these two important areas. Generally, hotels finally got the "bed" issues worked out, but really need help with parking and Internet matters... oh, and lets not forget BALLOON pillows. This would eliminate the password protection issues that always complicate the wireless connection.”

Mar 17, 2008 by Andy from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and quiet room, nice decor.
• Paying extra for parking.

“Classy hotel with helpful staff, good downtown location. I would stay there again and recommend it to others.”

Mar 15, 2008 by Susie from Manchester, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Conveniently located for what we wanted to see.
• Noisy pipes in bathroom wall, not a pleasant shower at all!

“Every thing but the shower was enjoyable. of course, Cleveland had it's worst blizzard in about 70 years during our stay, but that wasn't the hotel's fault!”

Mar 11, 2008 by S from Birmingham, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient indoor accessed parking.
• Tiny bathrooms; concierge club closed from Friday morning until Monday morning.

“Located in heart of city. Bright, attractive lobby area. Convenient indoor accessed parking. Small rooms. Tiny bathrooms. Very nice, but not 4 star quality as advertised.”

Mar 7, 2008 by John from Dexter, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Spotless room. Comfortable beds. Nice shower.
• Slightly musty odor from AC.

“Brief stay passing through town. Fast check-in, clean and tidy room. Room size was a bit cozy, but the beds were great. Pools was small and shallow, but adequate for kids to splash around before bed time, also had hot tub sauna & fitness room with plenty of machines. Lounge in lobby looked fairly busy for a weeknight. Within walking distance of Downtown arenas and RRHOF. Overall, highly recommended.”

Mar 5, 2008 by Adam from Ashland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice workout facility and pool area.
• No coffee in lobby in morning.

“This is a very nice hotel and I would stay there again. Concierge was very helpful in finding a restaurant for us.”

Mar 4, 2008 by Vicki from Marietta, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to things we were interested in, friendly, beautiful, and safe.
• Room had a slight odd odor.

“Great location, too many awesome restaurants and venues, within walking distance, staff extremely kind, hotel beautiful, room nice, bed comfortable, bathroom clean. Was a little surprised internet was not free.”

Mar 3, 2008 by Steven from Arlington, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds.
• Lack of choice of TV programming, and movies.

“Very nice, what you expect from Marriott. The beds are what they are hyped up to be. Modern rooms with all the usual amenities.”

Feb 22, 2008 by Annette from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms.
• Restaurants are horrible.

“Beautiful newly decorated rooms, lovely lobby and a very helpful staff. Skip the restaurants, poor service, cold food, lousy menu and no apologies.”

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Amenities at Marriott Cleveland Downtown at Key Center, Cleveland

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Indoor Pool Iron Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Pool Radio Restaurant Room Service Safe Safe Deposit Box Sauna Shower TV TV Remote Control Telephone Television with Cable Temperature Control Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service