Sheraton Suites Key West

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User Reviews for Sheraton Suites Key West, Key West

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Sep 12, 2009 by Sue from Homestead,FL
Overall Rating: 5

• The Pool and Clean.
• Restaurant expensive and no choices.

“It's nice, but for a family trip or if you want to take a rest.”

Sep 9, 2009 by Melissa from Bedford,IN
Overall Rating: 7

• The beds were extremely comfortable.
• Lobby had an odd smell. Fridge in room didn't work.

“Beautiful Gardens to walk through. Lobby was beautiful, but had an odd smell. Workers were extremely nice and helpful.”

1 of 1 people found this review helpful.

Jun 21, 2009 by Daries from Palm City,FL
Overall Rating: 1

• Nothing.
• Everything.

“Construction everywhere, constant banging. Couldn't get Internet in the room. Hotel staff said I should call their technicians. Three hours later on 2 different days still didn't have access to Internet. I then took my computer to the restaurant area which was basically outside in the heat and my computer finally worked. I found out from the bartender that almost the entire hotel had problems with accessing the Internet the week prior to our visit. The office never admitted that it was a problem. When the office connected me to the technicians for the website, the person couldn't speak English. It was the worst 3 days ever. Even the shuttle driver was rude. The room also had fleas. I had bites all over my feet.”

May 17, 2009 by Joe from Kingston,MA
Overall Rating: 1

“It was being renovated.”

May 16, 2009 by Dita from Wauwatosa,WI
Overall Rating: 5

• 100 meters from beach.
• Dirty carpets and older furniture.

“Room space was nice, but the view was a tree, so it was dark inside.”

May 8, 2009 by Linda from Great Falls,MT
Overall Rating: 9

• Rooms where very pleasant, but without a balcony.
• Lobby, not enough vans to transport you to town.

“Lobby and common area needed Little sprucing up but the room we had was perfect, spacious and moore than we expected. We only wished it had a balcony.”

Apr 9, 2009 by Renee from Lauderhill,FL
Overall Rating: 9

• Away from the hustle & bustle.
• Smell of the elevators & hallways.

“The hotel was pretty good. This was my first time in the Keys and I think I made the right choice. It was right across the street from the beautiful Smathers Beach & away from the congestion of Duval. Easy access to downtown as they had a shuttle. Great pool with waterfall and the rooms were huge. Granite counter tops, microwave & fridge - plasma TV in room - felt like home.”

Mar 21, 2009 by Tony from Sandwich,IL
Overall Rating: 8

• Free shuttle to downtown Key West.
• Internet connection was extremely weak in the room near corner of hotel.

“Nice hotel located right across from Smathers Beach. Room was very clean with updated decor/furnishings. Terrace and swimming pool were located within the outer walls of hotel, giving them private feel. Hotel provides free shuttle to/from downtown Key West. Parking was available due to security only allowing authorized vehicles in parking lot.”

Jan 28, 2009 by Janet from Bethel Park,PA
Overall Rating: 4

• The shuttle service to downtown was great.
• Loud construction at the pool at mid-day. Staff didn't help.

“Overall the hotel was very nice but we had a bad experience. At noon on one of the two days we had to enjoy the pool there were very rude, loud construction workers were doing routine sanding/maintenance at the pool for 2 hours. They closed to pool from noon to 2 PM (best part of the day). The staff did nothing for us but I later heard they camped breakfast and drinks for the other guy that complained. (I notified them first!). Also, very bad water temp. No hot shower. Barely Luke warm.”

Jan 25, 2009 by Paul from Fairfax Station,VA
Overall Rating: 9

• The hotel staff were excellent, the location was scenic and surprisingly quiet, the room was spacious. The lime water in the lobby delicious.
• Not close to Du val Street.

“Situated across the street for romantic walks on a lovely soft sand beach. The grounds and gardens are pretty, quiet and restful. Airplane noise from the airport was surprisingly minimal and not an issue after dark. Hotel staff provided excellent dining and sightseeing tips and go out of their way to make you feel at home. Free shuttle to within easy walking distance to Mallory Square.”

Nov 8, 2008 by
Overall Rating: 7

• Location.
• Appearance of entrance to the room. A mess.
  

“Basically good staff but was difficult to communicate in English!
”

0 of 1 people found this review helpful.

Aug 17, 2008 by Jose from Miami, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Poor security.
• Security.

“I missed a bag contented a new pair of shoes a charger of my laptop, I had been call to the hotel and I didn't have feed back.”

Aug 1, 2008 by Kris from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to beach, awesome landscaping.
• Distance to Downtown Key West.

“This was a fairly large hotel with a great beach location. Parking was free and they offered a free shuttle into town. Nicely landscaped grounds and a large pool area. Large rooms with a nice view.”

1 of 1 people found this review helpful.

Jul 21, 2008 by mary from orlando
Overall Rating: 4
Cleanliness:[8] • Location:[7]

• Location, pool.
• Cleanliness of room.

“Dirty stained carpet. Ran out of toilet paper 3 times. Blinds broken. No bath tub, just a shower. Sofa old and in need of replacement. it rolls out into a bed and very uncomfortable. Over priced breakfast buffet that was only fair. A very disappointing experience.”

May 30, 2008 by Monica from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The best thing about this hotel was the friendly staff.
• I wish the shuttle ran a little later.

“It was perfect, if you wanted to be close to the beach. The room was clean and well appointed and the staff was very friendly and helped with all our needs while we were there.”

May 30, 2008 by Erin from Burlington, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The pool and bar area.
• Proximity to restaurants and shopping.

“This is a great place to stay if you just want to lay down on a beach or by a pool for a few days. The room was big and clean. The bathroom was really impressive--perfect for a longer stay with lots of storage space. The pool looked beautiful at night, lit up and right by the bar. I imagine that during the regular vacation season it is packed. The hotel staff were generally helpful, but they didn't seem particularly interested or friendly. We considered staying an extra night because we had fallen in love with Key West, but decided to try another hotel. We stayed at the Ocean Key Resort and loved it. The hotel is beside a Salt Lake--the smell was sulphur. So if you don't plan on planting yourself on a beach and want to be closer to the action, try the other side of the island.”

May 21, 2008 by Judy from Salt Lake City, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great and the room was wonderful.
• For a resort hotel, there wasn't much common area inside the hotel.

“It was great. I would stay there again and recommend it to others.”

May 12, 2008 by Ron from Wilton Manors, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Like receiving newspaper in a.m.
• Behind the door in bathroom needed to be cleaned, carpet was stained.

“Everyone was polite, especially, the lady in the gift shop.”

May 10, 2008 by Sue from Lafayette, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The pool and spa, bar served you pool side.
• The furniture in the room looked warn and they charge for all phone calls.

“Everyone was very helpful and interested in making your stay enjoyable. The pool side service was great. The Spa girls made rounds by the pool and offered specials for services.”

May 1, 2008 by Carol from Federal Way, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the location and the fact that the rooms were suites with a separate living room.
• The fridge was not working when we arrived.

“I was traveling with my mother and mother-in-law and we only stayed one day/night. The room was great accept for that the fridge was not working and telephone in the bedroom was not working. We were given limited supply of sugar and creamer for our coffee & tea. Also the only roll of toilet paper was just enough for the night, could not locate another roll. I will say that maintenance arrived shortly after we called and fixed the fridge but he was not able to fix the phone, said it needed replacing.”

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Amenities at Sheraton Suites Key West, Key West

24 Hour Front Desk Beach Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities Mini Bar

Modem Lines in Room Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable

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