Sheraton Suites Key West

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User Reviews for Sheraton Suites Key West, Key West

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Aug 17, 2008 by Jose from Miami, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Poor security.
• Security.

“I missed a bag contented a new pair of shoes a charger of my laptop, I had been call to the hotel and I didn't have feed back.”

Aug 1, 2008 by Kris from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to beach, awesome landscaping.
• Distance to Downtown Key West.

“This was a fairly large hotel with a great beach location. Parking was free and they offered a free shuttle into town. Nicely landscaped grounds and a large pool area. Large rooms with a nice view.”

Jul 21, 2008 by mary from orlando
Overall Rating: 4
Cleanliness:[8] • Location:[7]

• Location, pool.
• Cleanliness of room.

“Dirty stained carpet. Ran out of toilet paper 3 times. Blinds broken. No bath tub, just a shower. Sofa old and in need of replacement. it rolls out into a bed and very uncomfortable. Over priced breakfast buffet that was only fair. A very disappointing experience.”

May 30, 2008 by Monica from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The best thing about this hotel was the friendly staff.
• I wish the shuttle ran a little later.

“It was perfect, if you wanted to be close to the beach. The room was clean and well appointed and the staff was very friendly and helped with all our needs while we were there.”

May 30, 2008 by Erin from Burlington, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The pool and bar area.
• Proximity to restaurants and shopping.

“This is a great place to stay if you just want to lay down on a beach or by a pool for a few days. The room was big and clean. The bathroom was really impressive--perfect for a longer stay with lots of storage space. The pool looked beautiful at night, lit up and right by the bar. I imagine that during the regular vacation season it is packed. The hotel staff were generally helpful, but they didn't seem particularly interested or friendly. We considered staying an extra night because we had fallen in love with Key West, but decided to try another hotel. We stayed at the Ocean Key Resort and loved it. The hotel is beside a Salt Lake--the smell was sulphur. So if you don't plan on planting yourself on a beach and want to be closer to the action, try the other side of the island.”

May 21, 2008 by Judy from Salt Lake City, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great and the room was wonderful.
• For a resort hotel, there wasn't much common area inside the hotel.

“It was great. I would stay there again and recommend it to others.”

May 12, 2008 by Ron from Wilton Manors, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Like receiving newspaper in a.m.
• Behind the door in bathroom needed to be cleaned, carpet was stained.

“Everyone was polite, especially, the lady in the gift shop.”

May 10, 2008 by Sue from Lafayette, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The pool and spa, bar served you pool side.
• The furniture in the room looked warn and they charge for all phone calls.

“Everyone was very helpful and interested in making your stay enjoyable. The pool side service was great. The Spa girls made rounds by the pool and offered specials for services.”

May 1, 2008 by Carol from Federal Way, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the location and the fact that the rooms were suites with a separate living room.
• The fridge was not working when we arrived.

“I was traveling with my mother and mother-in-law and we only stayed one day/night. The room was great accept for that the fridge was not working and telephone in the bedroom was not working. We were given limited supply of sugar and creamer for our coffee & tea. Also the only roll of toilet paper was just enough for the night, could not locate another roll. I will say that maintenance arrived shortly after we called and fixed the fridge but he was not able to fix the phone, said it needed replacing.”

Apr 21, 2008 by Terry from Clinton, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was spacious, bed very comfortable, the shower was huge!
• The first shuttle was at 9:30am, I needed one earlier.

“It was clean and spacious, the bed very comfy. It had no bathtub, but the shower was very big. This hotel is across the island from the main tourist section of key west. This was perfect for us. They did have a shuttle that ran all day.”

Apr 7, 2008 by Blanche from Portland, OR
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[6]

• Great room.
• Front desk and bar service nonchalant.

“Good location if you want to be by the beach. Shuttles way too crowded and hot. Staff poor.”

Jan 11, 2008 by Jasmine from Miami, FL
Overall Rating: 1
Cleanliness:[7] • Staff:[5] • Location:[3]

• I like the decor of the actual room.
• I didn't like the fact that the room was so expensive for nothing.

“I would have expected more for such an expensive hotel. I was very drawn aback from, the room was spacious but when I asked about the size of the sofa bed I was told a queen when in fact it was a full.”

Jan 3, 2008 by Timothy from Wauseon, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was excellent and the bus service to Downtown was a nice plus.
• Porch flooring was worn looking.

“The appearance of the hotel was attractive, the Christmas decorations were warming, the coffee in the suite was very good; staff was friendly and helpful.”

Dec 20, 2007 by Jane from East Lansing, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[4]

• Lobby, restaurant, pool area.
• Needs better reading light and more towel bars in rooms.

“It's across the street from the beach and quite a ways to old town. But the rooms are spacious and their free wireless internet worked well.”

Nov 15, 2007 by Benda from Royal Palm Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• The room was very nice and comfortable.
• The hotel is far away from the main key west activities. However, it is close to the beach.

“Very nice, I would recommend it to families who are not necessarily interested in the "key west" partying type vacation because it is too far away from downtown. It is also too far away from restaurants.”

Sep 2, 2007 by Kimberly from Memphis, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The room was wonderful.
• The rest of the hotel was not what I would consider a 3 star hotel.

“I could have lived in that room for a month. The pool area was different than expected and the hotel is across from a beach not on the beach. They have an excellent shuttle service. The wake up service needs some work but there is an alarm clock in the room. I also thought there would be a continental breakfast included in the price but there wasn't.”

Aug 3, 2007 by Rob from College Station, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice overall accommodation.
• Pretty far from interesting part of town.

“Very nice accommodation. Outside entrance to rooms is a bit odd, but other than that great place. Fortunately there is a complimentary shuttle to downtown, as the location is quite far outside.”

Aug 1, 2007 by Maripat from Ridley Park, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Rooms are large and very clean.
• Towels were not soft.

“The hotel was beautiful; the grounds are spacious and well kept, full of tropical plants. There is too much noise from the external walkway in front of the doors. It is a wooden decking, and every footstep is heard, as well as the rolling carts from housekeeping very early in the morning. Pool was lovely. Restaurant food excellent and reasonably priced. Towels were scratchy--fabric softener would be a great addition!”

Jul 12, 2007 by Andrew from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms was really well put together classy.
• Need new wood on steps and walkways to rooms, also get rid of the peeling paint from steps and walkways.

“Overall I loved the hotel.”

Jun 26, 2007 by Nancy from Bonita Springs, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice foliage and walkways. Clean pool.
• Phone didn't work and very poor TV. Picture.

“Lots of places to sit at the pool. The beach across the street was great. The Nachos were very good. The air conditioning was great.”

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Amenities at Sheraton Suites Key West, Key West

24 Hour Front Desk Beach Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities Mini Bar

Modem Lines in Room Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable

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