Crowne Plaza Hotel Key West-La Concha

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User Reviews for Crowne Plaza Hotel Key West-La Concha, Key West

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Sep 3, 2008 by Randall from Lebanon, TN
Overall Rating: 1
Cleanliness:[9] • Staff:[3] • Location:[10]

• Located at the center of Duvall Street.
• Management, specifically night manager.

“Hotel guest parking should be waived ($20.00 per day). The hotel sits in the middle of Duvall Street. Everyone at the hotel walk to surrounding events.”

Aug 29, 2008 by Vickie from Seal Beach, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[6] • Location:[8]

• It was a place to lay my head at night.
• It was noisy, the bathroom was so small, you had to maneuver around the toilet just to close the door.

“This hotel is located in a great location if you are a party animal and love to drink until 4 am. The whole area is party central and the bars do not close till 4 am. The people outside are so loud that it is hard to sleep. Not to mention all of the Harley motorcycle noise. The rooms are extremely small. The TV is shoved into a corner. The rooms are extremely noisy. You can hear your neighbors talk. The worst thing about it was the bathroom is so small that you practically had to straddle the toilet to close the bathroom door. I do have to say that the maid service was good.”

Aug 25, 2008 by Gert from Kearny, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• Scooters in the parking lot, and wild cocks.
• Small rooms, coffee maker in bathroom, broken lights, gym, cocks everywhere.

“Cocks everywhere!”

Aug 8, 2008 by Adam G. from Odessa, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great pool and bar area by the pool.
• Paying for parking.

“I had a great time in the keys with my friends. Next time I go back I'll definitely be staying at the Crowne Plaza Hotel again. Great location on Duval St. Easy access to the night life.”

Aug 3, 2008 by Donald from Citrus Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Central location, nice period decor.

“Centrally located, clean, friendly staff.”

Jul 29, 2008 by Dyann from Marathon, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• $20 for parking.

“Clean, comfortable, our room was small, but much larger ones are available. We did not go to the pool area so I can't comment on the family friendliness. Good for party animals, right on Duval Street.”

Jul 24, 2008 by Adrian from Palm Harbor, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful old hotel. Nicely updated.
• Smell of cigarette smoke in room.

“This hotel was nice. It is beautiful old building that has been nicely updated. My wife, daughter and myself were traveling on vacation. The room was small (one queen bed). However, they did provide a roll away twin for my daughter. The room was rather small. Nicely furnished. We were in a smoking room. The people staying next door were heavy smokers and it smelled very bad and seemed to drift under the connecting doors to the rooms. We rolled a towel up and put it under the door, but it didn't help much. All our clothes smelled from the smoke.”

Jul 11, 2008 by Christin from Elizabethtown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My parents, two children and I were pleasantly surprised at how beautiful the room and how friendly the staff was.
• Nothing unpleasant comes to mind.

“This was the second time we stayed at this hotel. The rooms were clean and spacious. The desk staff was some of the most competent, friendly and helpful of any of the hotels at which I've stayed in a long time. I highly recommend this hotel if you're going to Key West. We won't stay anywhere else on the island.”

Jun 29, 2008 by Jennifer from Alpharetta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, facilities, staff.
• No place to access a computer or hot tub and being charged $20 a day for parking.

“The location couldn't be better. The staff was very friendly and helpful. The hotel, room is beautiful in appearance and kept very clean. There is also a great view of the area from the top of the hotel!”

Jun 15, 2008 by Ronit from Herzlia, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• The lobby is nice.
• The room did not live up to our expectations.

“It is definitely not a 3 star hotel.”

Jun 8, 2008 by Diane from Jenkintown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly service.
• Small pool (traveled w/ children).

“Very convenient w/ a nice atmosphere. Plenty to do within walking distance of hotel.”

May 26, 2008 by Mary E. from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, attractive decorated room. Great lobby and staff.
• Wireless internet didn't work very well.

“Would definitely stay again. Was in a great location, away from the more rowdy, tacky part of Key West.”

Apr 24, 2008 by Manmeet from Waldorf, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location - close to the beach.
• Too noisy and very small rooms and small hallways and elevators.

“Poor - very noisy - very small rooms - not enough elevators and very small too only a few people can go up and down at a time tight hallways small heated swimming pool in Florida no regular pool.”

Apr 11, 2008 by Thomas from Dallas, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[9]

• The Hotel was in the heart of everything in Key West.
• Rooms too small, windows need to open up in room.

“The hotel is right in the heart of Key West and Duval street. When we checked in they didn't have the room we requested, we had asked for a king non-smoking instead we had a double smoking. The staff was amazing in fixing the mistake. The concierge staff was amazing with finding us things to do that weren't super touristy everyday. The room was tiny and seemed very stuffy. The windows are screwed shut so no fresh air in the room. The closet was not large enough to even fit our suitcases. The hotel was remodeled a few years back but was done cheaply. The hotel pool was too small and during peak times was too full to be able to use. The gym facility was horrible. Three pieces of cardio equipment and nothing else. If you are going to stay in Key West stay at one of the small guest houses much nicer and cheaper.”

Mar 29, 2008 by Erin from Charleroi, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff and hotel location.
• Non smoking rooms smelled like smoke but, we were moved immediately. Staff was very accommodating.

“Excellent location and great value for the money.”

Mar 27, 2008 by Tao from Deerfield Beach, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• Friendly staff.
• The place was filthy, noisy, and smelly.

“This hotel was full of Spring Breakers. There were about 15 of them in the room next to us. The halls and lobbies were filthy and much of the furniture in the room was covered with dust. The rug smelled like vomit. Food trays sat outside the hotel rooms for hours. The cleaning service lost one of my shirts.”

Mar 21, 2008 by Michael from Fayetteville, NC
Overall Rating: 2
Cleanliness:[8] • Staff:[3] • Location:[8]

• It was on Duval Street - very convenient.
• Horribly incapable/incompetent staff.

“Nicely located, attractive decor - this hotel has a lot of potential. HOWEVER - we stayed here during spring break '08, and the staff was incapable of controlling the mayhem. They allowed obviously underage drinkers/partiers/people YELLING at all hours of the day/night, very bad indeed. The bar tenders were extremely rude and quite obviously drunk. The front desk was unable to send out our laundry, even after 3 attempts! One bar tender went so far as to send us free drinks to "buy our silence", because he was so drunk and was serving underage partiers in the rooftop bar. We do not recommend this hotel to anyone. This was our honeymoon, which they virtually ruined, with no concern or care in the world. A better business complaint is in order.”

Feb 28, 2008 by Martha from Bemus Point, NY
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[9]

• Location and safety.
• Very loud noises all evening could not sleep. Told us it was ghosts.

“I was very dissatisfied the second night because of the rushing water in the walls. It went from 4:30a.m. until 6:00 a.m. When I told management they said they had no complaints. I talked to the manager and he said it could have been ghosts.”

Feb 25, 2008 by Daniel from Yuma, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Quality, excellent service, they left you alone.
• Room was tiny, poor quality TV reception & Internet service.

“Overall this hotel was excellent. Location was fabulous. Hotel staff was excellent, restaurant was good. The hotel suffered from being old, thus it was not able to keep up with cable and Internet (technological) services. There was a $10.50/day charge for Internet, and sometimes it took me 1/2 day to connect to the Internet.”

Feb 14, 2008 by Stephanie from Toledo, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful and well kept.
• Noisy rooms with paper thin walls!

“This hotel was very beautiful and conveniently located to Duval St; however the noise level outside at night was loud. The walls in the room were the thinnest ever the men in the room next to us got in at 3:30am and we could hear every word of their argument, and then later could hear one of them snoring like a freight train. Their rooftop has a gorgeous view; however at sunset it seemed everyone in key west that was not a guest was there to see it.”

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Amenities at Crowne Plaza Hotel Key West-La Concha, Key West

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Wake-up Service