Sheraton Cleveland Airport Hotel

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User Reviews for Sheraton Cleveland Airport Hotel, Cleveland

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Apr 18, 2008 by Jim from Pasadena, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I would tell my friends how friendly and helpful everyone was.
• Five dollars for bottle water was out their.

“My family had very nice stay the room were clean and neat. They had a nice place to eat but I did not care for the food it was not made the way I wanted.”

Mar 4, 2008 by Sandra from Hebron, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool, sauna, hot tub and bar.
• Liked everything.

“The hotel was very convenient! The staff was very friendly and we enjoyed the stay and will eventually probably stay again! The room was nice and cozy and everything seemed to be in tip top condition.”

Jan 4, 2008 by Patrick from Chicago, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• The pool area is family friendly and has a nice look.
• The room was too small, and there were stains on the wall from an old water leak.

“For the price, this was a pleasant place to stay. It is convenient to the airport and the shuttle drivers are willing and able to help.”

Dec 20, 2007 by Cj from Albuquerque, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• So convenient to the airport.
• $70 room service food worse than a convenience store.

“This review may be a bit skewed. The day we checked in there was a white out and planes were cancelled. This may have put extra pressures on the staff. Our check in was fast and friendly. The bartender was rude to the point of people leaving. So we decided to order room service, it took 2 hours, the food was cold, and about the same quality as gas station food from a microwave.”

Nov 16, 2007 by Jan from Placitas, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• Very nice & quiet especially for being right at the airport.
• It was difficult to get to I had to call them even though I saw it from the freeway.

“Try it you'll like it.”

Nov 1, 2007 by Kathleen from Medina, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[9]

• Close to airport.
• Elevator key card system can't get breakfast earlier than 6am.

“We have stayed in this hotel several times and have always had great service. They recently installed a system in which in order to get to the floor your room is on, you have to enter your key in the elevator. This is for each and every floor! You can imagine the chaos this caused with a full hotel of travelers all trying to use the same elevators (2) at the same time. It was the most frustrating and ridiculous thing I have ever seen!”

Oct 29, 2007 by Michael from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The hotel was average and kept up to date for an older hotel. Service was excellent!
• Older hotel. Room carpet older and bathrooms needed updating.

“I was very pleased with the room and hotel. Every employee I was in contact with during my stay was friendly and helpful.”

Sep 4, 2007 by Jan from Virgil, ON CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Convenience to airport.
• Sink and tub drains didn't drain properly-clogged!

“Hotel staff didn't know how make a collect telephone call, but manager in fairness, did remove the phone charge from the bill the next morning. As above, the drains not working in the tub and sink is not expected with this star rating.”

Aug 24, 2007 by David from Peoria, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Entry from the parking lot.

“It worked very well for our early morning flight out of Cleveland.”

Aug 22, 2007 by Ouida from Greenfield, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The decor was beautiful. The room was decorated with new furniture and the linens were plush.
• The entryway from the back parking lot was covered in cigarette butts.

“I was pleasantly surprised with the clean room. And the beds were covered in plush covers and nicely trimmed linens. Plenty of soft towels and little extras in the bathroom.”

Aug 20, 2007 by John .. from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bedding is always top class, clean and comfortable.
• Nothing really comes to mind.

“Great location for an early morning flight out. Wish I could have spent more time there. First class!”

Aug 13, 2007 by Greg from Lynnwood, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[5]

• The rooms have been recently remodeled and are very tasteful and comfortable.
• The view from the room was nothing special.

“This hotel meets its 3-star rating. The rooms are tastefully decorated and very comfortable. The beds are comfortable. The location is good if you need to be by the airport, but otherwise not close to anything. The staff was very friendly and accommodating. The parking was free.”

Jul 23, 2007 by Bruce from New Orleans, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pizza I ordered for room service was a 10.
• Shower Head could have been better.

“This hotel is perfect for the business traveler, or someone who is traveling in and out of CLE rather quickly. It's located right at the airport. Order the pizza with pesto sauce. The crust is perfect. The wall of water in the lobby is a nice touch. The gym left a little to be desired. No machine for any strength training or maintenance. Just had cardio machines.”

Jun 27, 2007 by Liana from Pontiac, IL
Overall Rating: 8
Staff:[10] • Location:[9]

• Walls seemed soundproof.
• Vending on our floor did not work.

“Welcomed by a beautiful waterfall in lobby, friendly staff at check-in made the process smooth and easy. Security at elevators made us feel safe on our floor. Comfortable linens in bathrooms, and on beds made for a wonderful 2-night stay. And the free close parking was nice as well.”

May 30, 2007 by Jackie from Saline, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds!
• Hard to figure out how to get out of parking lot with it being at an airport?

“Very comfortable beds, friendly staff, convenient location, hard to figure out how to get out of the lot with it being busy being right at the airport.”

Apr 6, 2007 by Chuck from South Park, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Fitness center very dirty.

“Good location, fairly friendly staff. I thought the exercise room was very dirty for this level of hotel.”

Feb 24, 2007 by Judy from North Tonawanda, NY
Overall Rating: 6
Cleanliness:[10] • Staff:[1] • Location:[10]

• Sleeping accommodations were very comfortable.
• Did not receive our wake up call, and almost missed our plane.

“The hotel was beautiful, but we asked for a wake up call for a very early flight and did not receive the call. We woke up late and almost missed our flight. When I mentioned it to the front desk, they said there system was down and offered nothing, not even an apology. Very disappointing.”

Jan 5, 2007 by Ken from Marietta, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very convenient.
• Whirlpool was not working -- kids not supervised.

“Hotel was fine. Restaurant was poor. Only one waiter to take care of people. Kids were not supervised in the pool area and were aloud to room the halls.”

Jan 5, 2007 by Don from Grafton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Jacuzzi under repair¿

“Great location and food was awesome¿”

Jan 4, 2007 by Don from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was excellent, and every employee I met was gracious.
• I didn't like the parking situation.

“The Sheraton Cleveland airport hotel offers cozy accommodations steps from the terminal of Cleveland Hopkins international airport. The hotel offers a club level with slightly larger rooms that offer multiple data ports, a large workspace, and comfortable furnishings. Amelia's offers a great selection of entree's for dinner, but the club level lounge is the best bet for great food (read: free appetizers [but only available for guests of the club level].) Convenience, comfort, and connectivity. That¿s the Sheraton Cleveland airport hotel.”

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Amenities at Sheraton Cleveland Airport Hotel, Cleveland

24 Hour Front Desk Available To/From Cleveland-Hopkins International Airport; 24 Hour Service Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable