The Westin Poinsett Greenville

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User Reviews for The Westin Poinsett Greenville, Greenville

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Nov 16, 2009 by Steve p from Bethlehem,GA
Overall Rating: 10

• Location and old style charm.

“This is an old hotel that has been kept in tip top shape. Modern sprinkler system fast elevators, all the room electronics with classic looks and charm.”

Jul 18, 2009 by John from Myrtle Beach,SC
Overall Rating: 9

• The bed was great.
• Not much to the room, other than the bed and bathroom.

“Great location. Helpful staff. Very comfortable. Hotel lacks some common amenities that most hotels, for the same price, seem to have.”

Nov 22, 2008 by John from Sea Island,GA
Overall Rating: 10

• Location, service, cleanliness.

“I have stayed at this hotel before and it always is very clean, great service, friendly employees and meets my expectations as a 4 star hotel.”

Oct 31, 2008 by Reagan from Greenville, SC
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[10]

• Soft beds, location.
• Poor management, not safe in event of fire or emergency, old building not suitable of Westin name.

“Great location is about it. Ambiance of old setting but in major need of upgrades. Westin hotels are known for quality, class and this is not a good one. We had guests in town for convention and decided to stay there. Major mistake. We were stuck on the elevator for almost an hour with no air, no light and not to mention the staff did not notify the police/fire department for until we had been on there 30 minutes! By the time one of the ladies on the elevator was hyperventilating and on the ground we were let out it was a mess. Even after the soft beds and nice views of downtown I never want to return and would not recommend to anyone. One of their workers was even on the elevator and we had not a word that they were trying to get us out until I called 911 myself. Please stay down the street at Hilton, much better for the price and location; I would not have wanted this to happen to anyone. If George Clooney was on there it would not have taken an hour to get him off so why us?”

Oct 30, 2008 by James
Overall Rating: 5

• Superb location.
• A bit tired looking and not up to par.

“Checking in from the adjacent garage is a real challenge, something we learned too late. Better signage would direct those checking in to the front circle first. We were initially assigned a room adjacent to a very loud wedding reception that also inexplicably had a roll-away bed in it. The hotel staff accommodated our insistence on relocating but this was a hassle that should have been avoided. A more professional staff would have known not to assign that room when others were available. Our room was sizeable, clean and comfortable but with a tiny window making it dark during the day and a curtain that would not close completely, emitting light at night. The bathroom was clean and functional with an excellent shower. This place just falls short of being really sharp. Front desk staff was not particularly responsive. A lamp in the room was unplugged; our key was improperly programmed and did not work on the second day. We enjoyed our stay but having stayed also at the Hampton Inn a couple of blocks away on this same trip, given a choice, we'd return there instead.”

Sep 16, 2008 by Bruce
Overall Rating: 8

• Pretty.

“A very nice hotel overall.”

Aug 14, 2008 by Jim from Salem, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location easy walk to restaurants and activities.
• Slow elevators.

“Located in the heart of Greenville. Easy walk parks, cultural activities, and restaurants.”

Jul 29, 2008 by Patrick from Pickens, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beds were incredibly comfortable and the concierge was a great help.
• Some of the staff was slightly snobbish but most were friendly.

“The Westin is a great hotel in a great location in beautiful downtown Greenville. It's within walking distance of most of the downtown attractions and restaurants. The room was spacious and nicely decorated. The bed was the most comfortable bed I have ever slept in. My wife and I had a great time spending our anniversary at the Westin Poinsett.”

May 20, 2008 by Regina from Liberty, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and treadmill in room.
• No vending machine on floor.

“Beautiful hotel in beautiful Downtown Greenville.”

May 13, 2008 by Victor from Anderson, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location! Main St. Makes for a relaxing evening with plenty to do.
• It was somewhat noisy. The walls seemed thin (probably the age of the building).

“Excellent! I would definitely return for another visit.”

May 9, 2008 by Michelle from Waldorf, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambiance and decor was incredible.
• Lack of mini-bar or refrigerator, no free internet access.

“The hotel was very lovely from the lobby area to the guest rooms. The only complaint that my husband and I had were in regards to the lack of wireless internet access and the lack of a minibar or refrigerator. It would have been really nice to have them.”

May 7, 2008 by Darrell from Macon, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, nice location, clean, good parking, beautiful hotel.
• Rooms were nice, but could have been little better.

“The overall review of the hotel was very good, would come back. Staff was polite and friendly.”

Apr 30, 2008 by John from Duluth, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, character, personnel.
• No pool. Needs a little bit of paint and polish, etc.

“The Westin Poinsett is located on Main Street in the center of downtown Greenville, SC, in the middle of the historic renewal section of town. It is extremely convenient for parks, restaurants, shops, entertainment etc. The hotel's ambiance was great, the staff was great. The only complaint we had was that there was no pool and it seemed to be in need of a slight bit of TLC in the public areas.”

Apr 20, 2008 by James from Midlothian, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Cost for internet use.

“The hotel is located in a very convenient location in downtown Greenville. The bathroom is rather small and the television is older. However, the beds are very comfortable and the room is clean.”

Apr 17, 2008 by Cory from Mount Pleasant, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[8]

• The bell staff was great.
• Very rundown. Needs upgrading.

“Location is great. But the hotel is very old and in need of some major renovation. The bed was supposed to be a heavenly bed, but it was very uncomfortable and didn't have any padding or even a fitted sheet. Pillows were very flat. For a 4 star hotel, I expected at least a flat screen TV, not a 19 inch outdated TV. The bar was not open when I was craving a drink. The bell staff was very helpful and some of the front desk employees were great too. Overall it should not be classified as a 4 star hotel. I stay at Westin's all the time and never have been this upset as I was with my wife.”

Apr 10, 2008 by Andrea from Avon Lake, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Everything was good.

“Great location and wonderful service. Great way to explore Greenville.”

Apr 8, 2008 by Dave from Boiling Springs, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The guy delivering our luggage was so helpful and wonderful offering information to us about the motel and our likings: restaurants, bars, bands, etc.
• I was very upset that the TV had offerings of X rated videos available at the push of a button. Children could easily access this.

“The staff was nice but again our bag man was very helpful. The bartender was great and so helpful for us also! The bed was so soft and comfortable, however if you are looking for a (standard) nicely decorated room, this is not a "WOW" room. The bathrooms were very plain but did have a double shower head. Our view was not very good; we could only see the side of another building. The curtains were nice and thick so that the sun didn't shine through to wake us the next morning until we were ready to wake up. The housekeeper did come to our room 3 times before our checkout (of one night) wanting to come in to clean. Check out was not until 12, which gave us plenty of time and not rushed to get out. The express checkout was great too. There was also a great little restaurant/bar that had a late band playing. It was such a romantic little area, a cozy little cubby area, where we could still see and hear the band. It also had a mini TV in the cubby.”

Apr 7, 2008 by Teal from Thomasville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and piano bar in the lobby. The buffet breakfast is fabulous and the coffee shop is exceptional. Our room was spacious and immaculate.
• Valet parking took a while to get our car.

“Great hotel, great location, great food and a fantastic lobby with a piano player. Just a fun place to stay that is in walking distance of great restaurants, shops, and the park in downtown Greenville.”

Apr 5, 2008 by Julie from Bremen, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[8]

• The bed was very comfortable.
• The room was extremely hot, a/c didn't work.

“I was not impressed with the hotel. The ceiling was peeling in the bathroom. It didn't offer a lot of the amenities that a 4 star hotel offers.”

Apr 3, 2008 by Carmine from Brunswick, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[10]

• Located in the center of town.
• No pool, need to redecorate.

“Located in the heart of the city, with no pool, hot tub or sauna. Average food and over rated.”

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Amenities at The Westin Poinsett Greenville, Greenville

24 Hour Front Desk Available to/from Greenville/Spartanburg Airport; 7 AM-10 PM Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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