Extended Stay America Asheville-Tunnel Road

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User Reviews for Extended Stay America Asheville-Tunnel Road, Asheville

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Sep 10, 2009 by Mallory from Athens,GA
Overall Rating: 3

• We didn't have to stay there too much.
• They were out of shampoo, internet didn't work, bad lobby, toilet broke, far away from destination, stunk.

“We aren't high maintenance but it was a waste of money. When we wanted to wash our hair we were told to walk to the ingles a mile away and buy shampoo. And, I needed internet for my studies but no one knew how to get it to work. We weren't expecting anything special...but this was just not good.”

Jun 1, 2009 by The Iron Sheik from Hickory,NC

• Room smelled of cigarette smoke, recliner broken, bed
  very uncomfortable, paying extra for
  WiFi & slow connection.

“Needs a general up fit, rooms have been abused by guests, non-smoking rooms used for smoking. Condition of facility has deteriorated considerably since staying there 5 months ago. Wireless internet is a $5.00 up charge, and the connection is extremely slow.”

May 2, 2009 by Dawn from Asheville,NC
Overall Rating: 10

• Convenience of a full kitchen in the room.
• No problems.

“Easy access to the hotel, staff was helpful and friendly. Its a nice place for travelers who wants to cook in instead of eating out, perfect for business travelers near all the food places and the Asheville mall shopping etc The Baltimore house is less then 3 miles from the hotel.”

Jan 7, 2009 by Dawn from Asheville,NC
Overall Rating: 10

• Nice location, just off the exit near all the conveniences of food and gas.
• When I got into the room, the curtain portion was damaged and had to call to repair it!

“The place was easy to find just off the exit near gas and food places, staff was helpful when arrive the room had one problem couldn't close the curtains someone damaged the rods, so maintenance had to come into my room to halfway fix it. He said will have to order new rods for it to hold the curtains other then that it was comfortable room, clean bed, very nice plush, no problems with noise, my stay was welcomed with late check out. Now that was nice not having to rush half asleep on checkout I would recommend to others. This is a nice place to stay also has a IHOP in the building which is nice also has other restaurants near Applebee's etc. Enjoy all.”

Oct 15, 2008 by John
Overall Rating: 7

• Convienient location with plenty of parking for a reasonable price.
• The smell of cigarette smoke is still a problem here. Contractors staying on the 3rd floor would light up every morning at 5am.

“The good: Great price and good location. The bad: Smokers!”

Oct 8, 2008 by heather
Overall Rating: 8

• Employees.
• Pillows.

“Front-desk people were great. Bed was not comfortable. Met my needs for the trip. Great for the price.”

Sep 14, 2008 by Gayle
Overall Rating: 10

• Very easy to find and plenty parking and great restaurants very close.

“Excellent place to stay. Very friendly staff. Wish I could have stayed longer.”

Sep 8, 2008 by Dawn from Candler, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access and located near all amenities just overall great hotel for the money.
• The front door is not automatic opening for guests that have to bring in their luggage on a trolley hard to manage that is the only prime complaint!

“Plenty of parking space as you are greeted at the front desk to check in. All the workers greet you with a smile and will answer any questions you may have they will give directions to where your room would be located etc. the room is very roomy bathroom is not small perfect for anyone that has movement problems, also the room does have nice seating area and nice setup in the kitchen stove without the microwave oven, as you enter your room its really nice to have place to put your cloths in a dresser nice size TV its a bit small for the huge room. The grounds is kept neat and clean like I said plenty of parking for any type of car. Housekeeping was excellent fresh towels and sheets at your request pick up at the desk or have house keeper bring them into your room once a week they will come clean up the room real good if your needing more towels or such, just ask they will either have it ready at the desk or bring them to your room excellent service I would rate this hotel a 4 with a 2 star style hotel highly recommended to others who wants a place to stay that feels like a home! perfect for this enjoy your stay!”

Sep 3, 2008 by Rebecca
Overall Rating: 10

• Extremely friendly front desk staff. We also loved that
  there was a kitchen area even though we were only staying for a very short time.

“Very nice staff and incredibly comfortable bed!”

Aug 28, 2008 by Karen from Dobson, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beds are comfortable, enjoy the kitchen area, though space utensils still nice for cooking.
• Can't think of a thing negative.

“Very nice accommodations and friendly staff right next to lots of food choices and a nice family restaurant very close by, nearly walking distance.”

Aug 28, 2008 by Patty from Greenville, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very helpful staff.
• No maid service for short stays.

“The hotel was clean, affordable and had friendly staff.”

Aug 21, 2008 by Kathleen from Sterling, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to area attractions.
• Non smoking room smelled like cigarette smoke.

“I would consider the Extended Stay America Hotel for a return trip to Asheville. The location was convenient to major highways and to downtown Asheville. It was nice to have the kitchen to prepare some food in the room to save money on meals.”

Aug 13, 2008 by Dawn from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location it was close to all the restaurants and the shopping mall in the area.
• No pool.

“Not much to say but loved the place great location and private, the staff was helpful any way they could offered to help me with my dog when I broke my foot on their property until I was able to manage myself as for the hotel location easy access to exits to the hwy or the mall Asheville Mall plenty food options in the area I called it the Food mile Red lobster right across the road way.”

Aug 12, 2008 by Dan from Nashville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Kitchen, within walking distance to excellent Ingles supermarket.
• With no sign from road, it is almost impossible to find; hair dryer would be nice, too.

“Great value for money, in an unattractive but practical part of town.”

Aug 6, 2008 by Jim from Gastonia, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location. It was near to all I needed.
• I didn't like being put on the third floor.

“The hotel was clean, staff was extremely helpful, the location was quite, and the rate was great.”

Jul 23, 2008 by Vicki from Washington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Convenient location, safety.
• Not sure.

“Very clean, very good price, good location.”

Jul 23, 2008 by Barbara from Knoxville, TN
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[7]

• It had a kitchenette with refrigerator & stovetop.
• We had to be moved from our nonsmoking room to a smoking room because our room stunk worse than smoke.

“The staff was very pleasant and easy to work with even though we were unable to stay in our assigned nonsmoking room because of some strong odor. The room we were moved to was adequate and clean, but was a smoking room. There was no pool and the TV was quite dinky. This hotel is fine for a short term stay for 1 or 2, but you wouldn't want to take a family with kids here.”

Jul 23, 2008 by Bill from Cary, NC
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[7]

• It was clean.
• Check in was poor.

“It was more of a hassle than it should have been to check in.”

Jul 14, 2008 by Dawn from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place home away from home all the amenities needed.
• Great place except no swimming pool to enjoy they need to have one put in!

“I, myself, has been using hotels for over a year now. Found ESA a great place to stay and stay without having to go out to eat every night, has an kitchen in the room, top stove without oven, microwave oven, full size refrigerator, even kitchen sink, with all the dishes, pots and pans, all that is needed to enjoy in a home, lots of room to move around in comfortable bed, Wi-Fi for Laptop, on site laundry reasonable $1 wash, $1 dry. The staff is excellent. If you need anything they will try to accommodate you. As for me I broken my left foot on the property and they helped me with just about anything to meet my needs. I will continue to use this hotel as I am between homes and I highly recommend others to give this place a try. Nice-quite-private, only drawback is no pool to enjoy.”

Jun 27, 2008 by Kim
Overall Rating: 9

• I really like having the kitchen in the extended stay rooms.
• This hotel was hard to find. It is tucked behind a restaurant on a side street and the sign isn't very big. I didn't see directional signs from highway.

“Finding this hotel was a big challenge. It is hidden behind a restaurant on a side street and there aren't adequate directional signs. Once I did find it, it was conveniently located. The internet connection was unstable but at least they didn't charge for it (although the web said they would) and they were willing to reset it when I asked. The staff was extremely friendly and helpful and the room was better than I'd expect. I really appreciated having a kitchen, being close to a grocery store, and having a home-cooked meal for a change.”

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