Holiday Inn Asheville - Biltmore West

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User Reviews for Holiday Inn Asheville - Biltmore West, Asheville

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Nov 5, 2008 by Genie from Athens TN
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Good location off I-40.
• Dirty, smelly, moldy, none working excerise equipment and the staff had zero concern about it.

“Worst stay ever. Our room was very damp and moldy, smelled bad. Only 1 out of 4 pieces of equipment was in working order in the excerise room. Staff was less than helpful. I would not stay at this hotel. After a writen complaint at the front desk zero response.”

Sep 4, 2008 by Ken from Duluth, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Friendly staff and nice layout.
• To much wait time for elevators.

“Nice hotel and an enjoyable stay.”

Sep 3, 2008 by Greg from Lyman, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location off Highway and clean rooms and quiet after 10pm.
• Many children running around and staff seemed young and inexperienced.

“I would recommend this hotel for family with nice pool and hot tub. The breakfast price is reasonable and food looked fine. Many children in pool and hot tub made it hard for my wife and I to enjoy a quiet swim, but the pool closes at 10pm so the evening is quiet.”

Jul 29, 2008 by Kevin from Newark, DE
Overall Rating: 6
Cleanliness:[7] • Location:[9]

• Clean.
• Rude staff. Internet did not work. Swim floaty found on floor in room.

“Rude staff. Internet did not work. Swim floaty found on floor in room.”

Jul 27, 2008 by Cindy from Rockville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful open lobby.
• Carpeting was stained in hallways.

“For a one night stay, the hotel was in an excellent location for our needs. Under the surface it was starting to get a little shabby, but our room was clean. The breakfast buffet in the restaurant was very good. If we were staying for more than one night, probably find somewhere else.”

Jul 18, 2008 by Mary from Mchenry, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location was great though lots of construction around it.
• Noisy first night with lots of baseball and motorcycle clubs.

“Convenient location. Breakfast was okay at hotel but expensive. Room was roomy and comfortable. Had problems with internet connecting in room.”

Jul 16, 2008 by Maria from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool both inside and outside was excellent & look of lobby with atrium was very pretty.
• Did not provide free continental breakfast.

“Hotel was reasonably priced, well kept, friendly staff and conveniently located to major highways.”

Jul 11, 2008 by John from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Located right at exit off I-40.
• Dining area was understaffed.

“Stayed at hotel as an overnight on way to final destination. Front desk clerk was friendly enough even at 12:30 am. Room was clean. Water pressure and temp in shower was excellent. Only drawback was at buffet breakfast. Items ran out and were slow to be replaced. While there were easily 30+ people eating, there were only two employees to take care of guests. Quality of food and temp were average. Hot items were just a little to cool for me. OJ was hard to come by as four decanters stayed empty for at least 15 minutes.”

Jul 9, 2008 by Elise from Hampton, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The lobby is gorgeous! The staff was courteous and the rooms were clean. Great pool!
• The hot tub was not hot!

“This hotel is obviously newly refurbished. The lobby gives a great first impression and sets the scene with a beautiful towering fireplace and an indoor/outdoor pool right there. The rooms were clean. The staff was courteous and quick to respond to special requests. It was just after 10 pm (closing) when we went down to the restaurant in the lobby, but the server called the kitchen and asked that they stay open for one more table, which they did without any complaint. We were made to feel like we were doing them a favor. It was Karaoke night at the bar, which was just what you'd expect. The bartender was on target with the two drinks we ordered. My only complaint about the entire experience was that the hot tub was Luke warm. I completely recommend this hotel to anyone looking to stay in the west Asheville area.”

Jul 8, 2008 by Aaron from Sugar Hill, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Room service was priced reasonably.
• The pool is practically in the lobby.

“Great hotel. The indoor/outdoor pool is in the backside of the lobby and you can see down into the area from all of the rooms. Room service is reasonably priced and does not include hidden delivery fees, etc. Nice friendly staff, clean rooms, good internet connection. I would recommend this hotel for business or pleasure.”

Jul 2, 2008 by Carolyn from Lucas, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean and nice indoor/outdoor pools.
• Hot tub not functioning properly. Hotel was a bit far from Downtown.

“I was pleased with the hotel. It was very clean and we enjoyed the breakfast buffet at a very reasonable price.”

Jun 30, 2008 by Angie from Defiance, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very comfortable and clean accommodations!
• No wireless internet connection in the rooms - had to go to the lobby.

“We were very pleased with this hotel! We have 3 young kids, and the stay was pleasant - lots of space in the room, comfortable beds, friendly staff, and most important (to me), very clean and in a safe location! I was very pleasantly surprised. I would highly recommend to anyone!”

Jun 5, 2008 by Alex from West Newton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Liked the room and the pool.
• Air conditioning was a little noisy.

“It was just right for what I needed. Close enough to Asheville for convenience. I'm definitely going to stay here again.”

Jun 1, 2008 by Scott from Richmond, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice the pool was indoor outdoor just swim under the glass.
• Was great.

“Great if you have kids would be nice for romantic get away.”

May 28, 2008 by Paige from Travelers Rest, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room & bathroom was nice and not cramped!
• Room was on 1st floor by the pool & was loud.

“The staff was very friendly and helpful. The room was really nice and welcoming. I would recommend this hotel to others!”

May 23, 2008 by Judy from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Nice pool and hot tub - 3 elevators, great, friendly staff.
• It was nice.

“I would go back here unless I could afford to stay at the Biltmore or Grand Park Inns.”

May 22, 2008 by Ed from Radford, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[4]

• Pleasant and easy-going atmosphere.
• Not close to much.

“Other than convenient to fast food chains and a long strip development, the hotel was not particularly close to anything. On the other hand it was clean with a friendly staff and access to the interstate to get to places was convenient.”

May 21, 2008 by John from Independence, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient for travel to Biltmore and Downtown Asheville.
• There was road construction in the area and it was in a high traffic area.

“Compared to other hotels in the area, it was an excellent value considering the quality of the room and its location.”

May 8, 2008 by Robert from Hope, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[1] • Location:[9]

• Clean & quiet.
• Frontdesk lady was offensive and persistently defensive of safety issue at facility.

“Clean hotel, quiet, not located nice for recreational strolls. Pool is small and appears to be used by non-guest locals with alcohol and smoking friends, a distraction. Frontdesk lady was not customer oriented, just the opposite.”

Apr 23, 2008 by Dana from Rome, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Warm, friendly, clean, roomy bathroom.
• The air conditioner was very loud. When it would cut on it would always wake me.

“As I stated, very clean, comfortable beds, friendly. Bathrooms were very nice, pool was nice. The air conditioner was the only complaint I had. But, it's a big complaint because I am a light sleeper and I have a hard time getting back to sleep. The air cuts on and off, which I guess saves energy but, was very loud and would wake me up every time it cut on.”

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Amenities at Holiday Inn Asheville - Biltmore West, Asheville

Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center Coffee Maker in Room Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine Indoor Pool Iron Laundry/Valet Services Lounge Outdoor Pool Phone with speaker Pool Restaurant Room Service Safe Deposit Box Satellite TV Sprinklers In Rooms