Embassy Suites Hotel Detroit-North/Troy-Auburn Hills

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User Reviews for Embassy Suites Hotel Detroit-North/Troy-Auburn Hills, Troy

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Sep 10, 2008 by Julie from Spring Lake, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Large flat screen TVs and waterfall in atrium.
• The renovations were not one and there were very few guests.

“Although renovations in this hotel were not finished and many common areas were not open, comfort level was high. The hot breakfast buffet was fantastic, the room was nicely appointed and the lobby/lounge will be beautiful when complete.”

Sep 3, 2008 by Bill from Toronto, ON CA
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[5]

• Large room.
• No free internet.

“Nice hotel, but still under construction.”

Sep 3, 2008 by Pam
Overall Rating: 10

• Very quiet and homelike atmosphere.

“Although this hotel was just finishing renovations we really enjoyed our stay, it was very quite, beds where very comfortable, they offered complimentary breakfast including omelets made to order and 3 free happy hour drinks per night. The staff was friendly and we really enjoyed our stay, it was a great location in Troy. Once renovated it will be a beautiful hotel.”

Jul 29, 2008 by David from Columbus, OH
Overall Rating: 5
Staff:[4] • Location:[9]

• Very good room, free breakfast.
• Wanted us to change rooms for 2nd night stay.

“The hotel was under renovation. Many of the services were not accessible or not convenient for use. There were no business services that were available with some level of privacy. We wanted a 2 night stay and were told 2 times that we would not have to move. On the 2nd day, we were locked out of our room and had to wait a half hour to get back into our room. They were nice enough to place a package in our room as requested for a surprise for my spouse, but we were locked out of the room, so it took some of the romance out of the moment. The breakfast was delicious, even though their regular dining room was not available. Thumbs up to their waitress, she was awesome and would come back just for her service. Overall, I would give this hotel another chance, after they finished their renovation. It was an okay experience. The room was superior. Thanks.”

Jul 17, 2008 by Wanda from London, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the fact that their standard included a full breakfast as well as complimentary cocktails.
• The hotel was under renovations at the time and we would have preferred staying at a hotel which was not.

“Once the renovation at the Embassy is completed I believe their projected amenities will be comparable to 5 star hotels. As well I don't think it's fair to offer hotels which are undergoing such extensive renovations as the Embassy is undergoing. Such renovations are a distraction and hotels undergoing such extensive renos may not be a good inclusion with respect to your roster.”

Jul 17, 2008 by Jean from Traverse City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I have never dealt with such helpful, friendly staff. Very informative.
• There was nothing! We loved it!

“There is major construction going on in the hotel, which I knew. They did everything in their power to accommodate everyone so that it did not interfere with your stay. I have three young children, so their complimentary hot breakfast was wonderful. The pool was perfect. I have nothing negative to say. It was a great experience. We will definitely be back.”

Jul 15, 2008 by Kurt from Caledonia, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[6]

• Nothing.
• It should have been closed during renovation.

“This hotel is under complete renovation, it should be closed until then. When I say complete I mean complete!”

May 30, 2008 by Susan from Midland, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[9]

• Room style (suite), upgraded furnishings.
• Worst service ever in the breakfast room, out of everything & didn't refill.

“We normally like this hotel. We've stayed there before, but with the current remodeling, things were extremely substandard.”

May 29, 2008 by Jennifer from Lombard, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location for us. Room was comfortable.
• Under construction.

“The hotel was nice in general. They are under construction but were very accommodating to guests due to this fact.”

May 27, 2008 by Tim from Findlay, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[6]

• Convenient location.
• Under construction/renovation!

“Why would you ever stick a customer in a hotel that was under construction/being renovated? There was no lobby. They had a makeshift one at the back of the building in the service entrance. We had to ride the rickety old service elevator to our room. This was our anniversary and my wife was on my case the whole 24 hours for the hotel we got stuck in. I asked for the highest star-rated hotel available. This wasn't even a 1-star hotel in the condition it was in; not worth even $25. Furthermore, we asked for spoons for breakfast for our cereal. We had to wait 15 minutes for a spoon! I'm asking for compensation from you for this awful experience.”

May 14, 2008 by Teri from Elkhart, IN
Overall Rating: 3
Cleanliness:[1] • Staff:[4] • Location:[8]

• The breakfast was good and the room itself was great.
• Major construction was going on very disruptive.

“This hotel was under major construction and this was not even acknowledged by the front desk besides where the temporary facilities were located. I chose this hotel chain because of previous experience. Tarp was all throughout the hallways and we had to use the service elevator to get to our room. Jackhammers were being used when we checked in. I was fairly disappointed knowing how nice an Embassy Suites can be.”

Apr 29, 2008 by Nancy from Hanover Park, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was being newly renovated and had a free made to order breakfast included.
• We were put in a room that did not smell right at first, but we were upgraded immediately.

“It was a great hotel. Really close to freeways, shopping and restaurants. The breakfast was really yummy. The beds and decor were really comfortable.”

Apr 16, 2008 by John from Lynwood, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• It wasn't over run with kids and had adult only swim hours.
• The omelets werent cooked all the way and sections were under construction.

“This hotel was great, nice and quiet, clean, and the staff was friendly, however there wasn't any other access besides the elevators and one flight of stairs.”

Apr 11, 2008 by Lucy from Royal Oak, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Staff, very nice suite, excellent, I loved it.
• I didn't get to stay long enough.

“This hotel was located in a very nice area. Upscale shopping is close by and not too far from trendy Royal Oak. The rooms were clean and very nice. The staff was very attentive and pleasant. This hotel sets a nice image of Detroit.”

Feb 27, 2008 by Meg from Midland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[7]

• Loved the free manager's reception & hot breakfast.
• Pool full of foul-mouthed grade-schoolers with no supervision.

“Manager's reception and hot breakfast were a nice, unexpected, surprise. Room was clean and included a fridge and microwave; mattress on pull-out sofa was very worn and flat. Employee in gift shop quite unfriendly but desk staff were very pleasant. Manager needs to enforce the "no children in pool area without supervision".”

Feb 21, 2008 by Jewel from Lansing, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The free drinks at night and the continental breakfast in the Morning.
• Under construction by the pool area.

“It was worth the price however I am glad that I did not bring children because of the construction area around the pool facility.”

Feb 20, 2008 by Matt from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and the free breakfasts were awesome!
• Kids were running up and down the hallways all night and very early yelling and screaming, it made it hard to sleep.

“This was a very enjoyable experience except for the kids outside our room that were making a lot of noise and running all over the place. I have 3 children, so I would hate to see this go to a place where they are not welcome, but feel people should be told that children must be with an adult and not be allowed to run wild as was the case during my visit.”

Feb 14, 2008 by M from Grand Rapids, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• Free drinks, free breakfast.
• Not a very nice pool and hot tub was dirty and broken.

“Good value for the $ we paid, but hotel room bathroom wasn't in good shape. Cracked tub and sink. Pool was small and over crowded with kids. Hot tub was broken and appeared dirty. On the upside, complementary drinks and cooked to order breakfast was great.”

Jan 9, 2008 by Randy from Windsor, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was outstanding, The best we've ever had.
• The hot tub was not working properly, and 2 short phone calls cost $45.00.

“We have stayed there in the past and the service was kind of shaky, but since the ownership change the service is phenomenal. The staff, without exception treated us like royalty. We will definitely stay there in the future.”

Jul 23, 2007 by Jennifer from Cleveland, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[7]

• Close to where I needed to be.
• No non-smoking rooms available.

“Very outdated; old furniture and bedding; phone had a disgusting film on it; carpet was old and smelled like mildew. Wallpaper was peeling.”

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Amenities at Embassy Suites Hotel Detroit-North/Troy-Auburn Hills, Troy

Coffee Maker in Room Hairdryers Available Laundry/Valet Services

Pool Television with Cable

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