Hilton Detroit/Troy

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User Reviews for Hilton Detroit/Troy, Troy

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Aug 5, 2009 by Steve from Essexville,MI
Overall Rating: 10

• Everything was great.
• Nothing.

“Great location, great staff, everything I needed and a great price with priceline.”

May 20, 2009 by Wayla from Markham,Canada
Overall Rating: 5

• The location was ideal for closeness to shopping malls
• The front desk person was not friendly. No personality.

“Our intial experience, as usual, was with the front desk. Never get a second chance to make a first impression. The person we dealt with had no personality and was very rude and through her comments that there was no notess on our files despite our numerous call and being told that notes were being put on our file to highlight our needs....she blatently called the CUSTOMERS that pay her salary "LIARS". The hotel is very average in appearance and atmosphere. Nothing spectacular or exciting. Definately just a place to sleep and run. The beds were very comfortable, the rooms big, but the bathrooms were small.”

Mar 17, 2009 by Carol from Olmsted Falls,OH
Overall Rating: 10

• Clerk who worked at the front desk, always had a smile on his face every time we talked to him. What a great person to have at your front desk!

“Our room was clean and the bed was extremely comfortable.”

Jan 31, 2009 by Laura from Fenton,MO
Overall Rating: 8

• Front desk staff.
• Dated, unfortunate layout, felt old and not very clean.

“The hotel was okay. Certainly not what I would consider a 3.5 star. The layout was horrible, so much walking to get to a room, the bathroom doors were rusting at the bottom, nothing horrible, just nothing considered luxurious.”

Nov 22, 2008 by Janice from Mequon,WI
Overall Rating: 7

• Friendly staff, good restaurant choices close.
• Dark parking lot.

“Older hotel that is showing wear. The bedspread in my room had a hole in it, the bathroom light fixture was broken, and the closet was missing a door.”

Sep 5, 2008 by Tameka from Pontiac, MI
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[9]

• There was nothing extraordinary.
• It was very noisy. A lot of activity.

“I would never stay here again. My sleep was interrupted by noisy guests and management suggested that I move, instead of putting them out!”

Sep 4, 2008 by Ellick from Richmond Hill, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly, clean, comfort.
• No breakfast.

“The hotel is good, no complain.”

Sep 3, 2008 by Sarah
Overall Rating: 10

• Nice view.
• Location of the pool.

“Great service.”

Sep 3, 2008 by Yw from Normal, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• I would not recommend this location to any of my associates. It was significantly less than the 3.5 stars that I was expecting.
• The business center, which is usually complimentary for guests, charged $2.99 to use the computer. There was a piano auction in the lobby of the hotel.

“I absolutely would not recommend this hotel for any of my associates or friends. Although the staff was friendly, it felt very cheap. There were guests in their undershirts in the hallways. They charged a internet access and print fee for the business center, which I've never experienced. The trash cans had no liners. And, there was a piano auction taking place in the lobby of the hotel. Literally 12 pianos for sale. The carpet was stained and it did not feel very safe.”

Aug 30, 2008 by Yaffa. from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff were outstanding.
• No coffee shop.

“Good value.”

Aug 28, 2008 by Mark from London, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Crabtree and Evelyn products.
• There were drinks offered in the room but no prices.

“It is not as good or as nice as the Marriot Detroit/Troy.”

Aug 14, 2008 by Gerardo from El Paso, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Breakfast was great!
• Did not have hot spring.

“It is great. Recommended to everyone!”

Aug 7, 2008 by Sharon from Byron Center, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• Location.
• Restaurant.

“It was clean, friendly and located near to where we needed to be.”

Jul 31, 2008 by Kelly from Lebanon, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• The room was huge! There was a king size bed plus a desk and a pull out sofa.
• The bathroom was pretty small.

“This hotel exceeded my expectations. The workout facility was also very nice, with personal TV's on all machines. Additionally, we were able to extend our checkout time of 11am until 2:30 pm. Free of charge!”

Jul 27, 2008 by Joe from Akron, OH
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• Location.
• Air conditioning we found out, was broke, but not till 1AM.

“For a 3 star - keep your equipment in order.”

Jul 21, 2008 by Kerriaine from Troy, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds! Clean, convenient, great bathroom toiletries.
• Would love a bigger bathroom, and updated TV.

“This was a beautiful hotel and we loved our stay. The room was clean, the bathroom was clean, the beds and linens were wonderful. Totally convenient with many restaurants around and in the hotel.”

Jul 17, 2008 by Wanda from London, ON CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• I loved the seafood restaurant attached to the hotel. The food and service is superlative.
• My first impression affected my opinion as door knobs and elevator buttons were full of fingerprints.

“This hotel would be an acceptable if they pay more attention to cleanliness. Brass hardware should sparkle and not be covered with fingerprints.”

Jul 2, 2008 by Bill from Huron, OH
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[2]

• Good room.
• Service is terrible.

“This is a good place to stay if all you want is a nice room that is well off the beaten path. Keep all contact with the staff at a minimum as they are unfriendly and incompetent.”

Jun 5, 2008 by Cehas from Thornhill, ON CA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• The staff is great.
• Renovation and quality check on room.

“The room I stay is so noisy when I close the door, the wind is blowing between the door and the frame as the room is on the corner RM603 near the ice machine and exit door.”

May 31, 2008 by Andrew from Cleveland, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Comfy bed, easy to check in, upgraded me with no charge.
• There was a party going on and people were loud and in the halls.

“It was pretty decent. Nice room but no flat screen TVs yet. Comfy beds option to get breakfast for a decent price delivered to your room.”

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Amenities at Hilton Detroit/Troy, Troy

AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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