Extended Stay America Detroit/Southfield

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User Reviews for Extended Stay America Detroit/Southfield, Southfield

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Sep 12, 2008 by Lisa from Fraser, MI
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[2]

• NA.
• No security, dog poop in the hallways, pot smokes there daily.

“It stunk like a house ruled unlivable by city inspectors, a fire on the first floor occurred, no security when called for gang members. Employees was always on break, no one available at front desk.”

Sep 8, 2008 by Roderick from Detroit, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• I liked the kitchen.
• Size of TV.

“I received more than what I expected.”

Aug 14, 2008 by Ivy from Houston, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[6]

• Kitchen in room.
• Room does not get clean but one time only when I leave!

“Need another elevator!”

Aug 8, 2008 by Ernie from Phoenix, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[4]

• It had full sized refrigerator, micro wave, cooking stove and was neat and clean.
• They were behind on their maintenance work. Toilet had to be fixed twice. The door closure was coming apart.

“They need to keep on top of room maintenance. If things are coming apart the room cleaning staff should notify management or maintenance dept. It shouldn't be left up to the customer.”

Aug 6, 2008 by Brenda from Hudsonville, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] •

• Price.
• Do not make rooms available for more than 2 travelers.

“The room was clean and the staff was helpful and friendly. It was actually better than I expected. It is a no frills type of hotel. No hair dryer, shampoo etc., but I have stayed at this hotel and knew what to expect and was prepared.”

Jul 31, 2008 by S from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location is close to the highway, full kitchen, clean bathroom.
• The bed was uncomfortable, not close to dining or grocery stores.

“The hotel is good except for the comfort level of the bed and bedding. Since they only clean the room once a week, the tenant would have to keep the place tidy. Personally, I prefer not to have maid service daily although others may prefer it. They did not provide dish soap although you were expected to clean the dishes that you use.”

Jul 30, 2008 by Marvin from Toledo, OH
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[4]

• The desk clerk spoiled everything.
• The desk clerk was not helpful at all with a couple of problems.

“I work in the service area, and you should be willing to help in what ever way you can. The desk clerk wasn't helpful at all. No ice in room or hotel per desk clerk. I had to buy from corner store. I requested double beds and received single and desk clerk didn't seem to care.”

Jul 29, 2008 by Erna from Snellville, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Service was great!

“Great location, staff was friendly and service was excellent.”

Jul 29, 2008 by Patryk P. from Macomb, MI
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[7]

• It was cheap, that's all, no thrills.
• The room was dusty, clean bathroom, but the room was very dusty in the air. The carpet was well used and spotted.

“Inexpensive business traveler hotel. No thrills, small unimpressive lobby, quiet and in a decent location close to interstate, but definitely nothing special. I wish my room was cleaner. The carpet was dirty, the air had lots of dust in the air and had that old smell to it.”

Jul 27, 2008 by Colleen from Detroit, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• The bed was comfortable and having the full kitchen is nice.
• Front desk staff behind security curtain made me feels like I was in a bad place.

“The Extended Stay America hotels are obviously geared for just that--extended stays. Bring all your own stuff--there are no amenities like hair conditioner and shampoo. The kitchen has a hodge-podge of plastic cups and mismatched plates and silverware, but I had brought a bottle of wine and no corkscrew was available in the room or at the desk. Strictly for business travelers that have to stay for a while.”

Jul 21, 2008 by Beth from Kentwood, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location was very good, hotel was clean. Price.
• Only one bed in the room - was unable to upgrade as hotel was busy.

“This hotel met and exceeded my expectations based on the price.”

Jul 18, 2008 by Julie from Rushville, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[7]

• Cheap.
• Vending machines did not work.

“Laundry site would have been great, but no supplies were in the vending machines and hotel staff couldn't help either with getting any. Even the soda machines needed stocked they were sold out & unmarked as so for the 2 days we were there.”

Jul 17, 2008 by Lela from Battle Creek, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• For the cost it was an ok place to sleep.
• The fire alarm went off early Saturday morning and the vending machines were broken.

“It's a clean place to sleep.”

Jul 12, 2008 by Ko from Montreal, QC CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing like.
• Dirty and service was not good.

“This hotel was dirty. Not comfortable and service was not good.”

Jul 3, 2008 by Shirley from Riverdale, GA
Overall Rating: 1
Staff:[1] • Location:[3]

• Nothing.
• Poor response from management after told and no one at front desk.

“No one was at the front desk for over an hour. The front desk person said she had to clean rooms because no one was there from housekeeping.”

Jul 2, 2008 by Renita from Novi, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• Convenience.
• Hard beds.

“The hotel was very convenient and affordable.”

Jun 16, 2008 by Riyadh from Lakeside, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean, quite and comfortable.
• The air condition system was loud.

“The hotel was good over all.”

Jun 16, 2008 by Steve from Holland, MI
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[5]

• They will accept a reasonable price.
• I got stuck in the elevator for almost an hour.

“Don't take the elevator. It is prone to locking up and if it's not during regular business hours you might have a problem.”

Jun 1, 2008 by Patricia from Milledgeville, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[6]

• I would always use this hotel. But now I've changed my mind.
• I didn't like the way they clean the rooms after 5 days.

“Overall all the hotel is in a quiet area which is nice and clean. They really need to adjust their agenda in ref to cleaning the rooms say after two days. I've been staying at the extend stay for over 4 years and this is the worst it has ever been.”

May 27, 2008 by Stephenie from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The manager went above and beyond.
• The desk guy put me last when at desk.

“The hotel was clean and in a great location. Most staff was friendly. Walls are thin so I could hear the TV in next room at 1:00 am. I had trouble only with one employee and that was lack of better judgment on his part. All in all I would stay again and recommend it to someone else.”

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Amenities at Extended Stay America Detroit/Southfield, Southfield

AM/FM Alarm Clock Coffee Maker in Room Free Local Telephone Calls Free Parking Handicapped Rooms/Facilities Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Safe Deposit Box Television with Cable