Embassy Suites Hotel Detroit-Southfield

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User Reviews for Embassy Suites Hotel Detroit-Southfield, Southfield

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Apr 6, 2008 by Jameel from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cleanliness, Good amount of space.

“Enjoyed my stay.”

Mar 13, 2008 by Carolina from Mechanicsville, VA
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[7]

• The rooms were great. Very clean, and the two separate areas in the room, the bedroom and the living room. That is a definite plus.
• It was under construction, they did not have the cooked to order breakfast that all other Embassy Suites provide. only one elevator and it took long.

“This hotel had great rooms, but the price was too high for what was going on inside. The construction was very disturbing. They charged my card for things that I didn't order, and I called to settle it but the control person said that they couldn't do anything for me.”

Dec 13, 2007 by Chris from East Alton, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, nicely decorated, room was quiet.
• Bar staff was slow.

“Our stay here was excellent. The hotel staff was friendly. The rooms were clean and quiet. Other than a slow bartender, our stay was excellent.”

Oct 3, 2007 by Clint from Wauconda, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything.
• Nothing.

“The hotel staff was very nice. The room was very nice and the hotel bed was the most comfortable we have ever slept in. we would definitely recommend this hotel.”

Apr 10, 2007 by Vikki from Battle Creek, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• I liked the fact that it was a "suite" and we could close the door on the kids!
• The line to get breakfast was very long.

“This hotel was worth much more than I paid for it! We had a great hotel stay in a clean, safe, friendly environment.”

Mar 22, 2007 by Kenn from Lansing, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• I was really impressed with the friendliness/cleanness of the hotel.
• The toilet handle was broken. And I had problems trying to flush.

“My stay was enjoyed! And would like to visit this hotel again later in the summer this year.”

Mar 14, 2007 by Angela from Detroit, MI
Overall Rating: 4
Cleanliness:[5] • Location:[8]

• The price was fair.
• Service at best was minimal.

“The hotel needs to be updated. The mattress was extremely too soft, the TV was old and sounded like a toy and the quality of the food was poor. The gentleman at the front desk, Dennis wrote the wrong, room number on the envelope with the door keys. I waited 5 min and called the front desk for help. Dennis informed me that he would send somebody to assist me. I waited another 5 min and called back and then he informed me, that the correct room number was 917 not 617. The hotel seems to cater to families and if I had been aware of that, I would have preferred to stay somewhere else. Furthermore, if I had known that the quality of the hotel was some poor, I would have preferred to pay a few more dollars for better service.”

Mar 14, 2007 by Alicia from Detroit, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[9]

• The rooms were very nice and stylish and clean.
• There was hundreds of kids running around screaming, which made my stay uncomfortable.

“The hotel is a 5-star hotel far as looks, but on friendliness they could do better at greeting their guest. I called to the front desk to complain about the noise and he told me that there was only one security guy and there was nothing he could do. The front desk manager was very rude and it turned me off from the embassy in Southfield. I would stay at the embassy suites again but not at that location.”

Mar 13, 2007 by Mark from Yukon, OK
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Free high speed internet.
• Limited selection at the manager's reception.

“This hotel was disappointing for Embassy Suites. The bed wasn't very comfortable. The drain in the tub was clogged. The beer selection at the manager's reception was limited only to Miller. Overall, this place wasn't as good as many other Embassy Suites.”

Feb 12, 2007 by Rob from Spring Lake, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good value, full service, great breakfast package.
• Bar service was slow. More help than customers, yet snail paced service.

“Worth the rate, good food and overall service.”

Feb 7, 2007 by Jamie from Westland, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room is very large. I like that they have a living room. The beds are very comfortable.
• It was a little cold.

“I enjoyed myself a lot. I was nicer than I expected.”

Feb 5, 2007 by Joe from Canton, MS
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Breakfast was excellent.
• The breakfast service had run out of supplies several times.

“This is a good, older hotel. The beds were comfortable and the rooms were very clean. The room heater was old and the thermostat seemed to stick and create a buzzing sound. The breakfast staff was hard working, but sometimes would run out of supplies making some foods unavailable. The location was convenient to Dearborn and the east side as the hotel is located at the intersection of 5 major roadways.”

Feb 4, 2007 by Robert from Medina, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location and price.
• The rooms look dated could use a remodel and needs a better workout facility.

“Great location and a great value for the money. But I expect more out of this chain. The hotel needs to be freshened up.”

Feb 1, 2007 by Sandra from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[8]

• The option of having a made to order breakfast. (Even though I did not eat).
• I had dirty towels left in my room from a previous guest.

“The hotel was very easy to find, had a nice atrium, and offered a complementary evening reception. The room did have a dirty towel left in it from a previous guest, but overall served my needs.”

Jan 31, 2007 by David from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“Good location, close to shopping and restaurants.”

Jan 16, 2007 by Kevin from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable.
• A few minor problems but all taken care of.

“Good business hotel, spacious & good work area.”

Dec 18, 2006 by Elaine from Brighton, MI
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[9]

• Staff was friendly and very helpful.
• Door falling off below the sink in bathroom. Walls in living area had stuff running down them.

“Not happy with the cleanliness of the rooms.”

Nov 22, 2006 by Burrell from Montebello, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service.
• n/a

“Jerry and the entire staff were great!”

Sep 28, 2006 by Shelia from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[4]

• The suites were very spacious and clean.
• Children were playing on the elevators and in the halls.

“The floors could have been cleaner and the trays that were left outside of suites should have been removed in a timely manner. The rooms and the free breakfast were fine.”

Sep 20, 2006 by Kevin from Gahanna, OH
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[7]

• Location OK, breakfast buffet OK.
• Poor staff attitude, condition of hotel.

“I had a miserable experience at this hotel. When I arrived, I was told hotel was sold out. I was not happy, but went along. Spoke with the night manager, told her I would agree, but only if I could be assured of a hotel shuttle each day to my conference approx. 4 miles away. I was assured that would be no problem. Long story short, over the next 5 days, I was able to ride the hotel shuttle only 2 times out of 10 trips back and forth to my conference. I spent over $80.00 on cab fare due to this. Much more negative to go into, but I don't have the time. I would not recommend this hotel to anyone, avoid at all costs.”

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Amenities at Embassy Suites Hotel Detroit-Southfield, Southfield

Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable