Extended Stay America Detroit-Metropolitan Airport

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User Reviews for Extended Stay America Detroit-Metropolitan Airport, Romulus

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Aug 20, 2008 by Derrick from Danville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and quiet.
• Shuttle was not available for 6:00 AM flight.

“Hotel located close to airport and was very comfortable for price.”

Apr 4, 2008 by Wayne from Fort Wayne, IN
Overall Rating: 2
Cleanliness:[5] • Staff:[5] • Location:[5]

• Mini kitchen was nice.
• "Free parking" was off sight and we had to drive over to it. The hotel did nothing.

“The hotel was adequate.”

Feb 13, 2008 by Nader from Lakewood, OH
Overall Rating: 4
Cleanliness:[2] • Staff:[3] • Location:[10]

• Location.
• Rooms smelled horribly of smoke.

“This hotel was a nightmare. Room smelled badly of Ammonia cleaner and cigarette smoke. Switched rooms because of plumbing issue. Found cigarette smoke and ammonia smell again as well as found cigarette butts in bath tub. Woken up at 6AM to a fight between hotel clerk and boyfriend over phone. She was shouting loudly enough for her voice to carry. Never again will I go to this hotel”

Jan 19, 2008 by Toney from Troy, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• The location - convenient to airport.
• A bit noisy, from inside and out (airport).

“Ok. It met my (low) expectations.”

Dec 29, 2007 by Vickie from Carp Lake, MI
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[7]

• Room was nice.
• Beds hard TV did not work well.

“If you could e mail be back and let me know about this it would help to understand it. I go to DTW a lot and know that this will happen again. Thank you.”

Dec 17, 2007 by Donald from Puryear, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[9]

• Price.
• Staffs attitude.

“My stay this time I must have got staff members that didn't have any holiday spirit!”

Nov 30, 2007 by Kristina from Sault Ste Marie, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, friendly staff.
• Parking seemed poorly lit.

“Great hotel if you just need a place to lay your head before you fly out in the morning. Clean, affordable and great staff.”

Nov 18, 2007 by Rose from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• I liked the kitchenette. Plenty of parking spaces available. Hotel staff was very helpful and friendly.
• It was difficult to find the hotel location. Was given a hotel room that was preoccupied by another customer.

“Although I had difficulty finding the location and was mistakenly assigned a hotel room that was preoccupied by another patron, my hotel experience was otherwise pleasant. I enjoyed my stay at the hotel because it was close to the airport, had a small kitchenette, and friendly staff to assist with my needs.”

Nov 8, 2007 by Judy from Chicago, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[8]

• It does have a shuttle bus (upon request by calling.).
• The staff did not smile and one was downright hostile.

“It was a nice hotel really close to the metro Detroit airport. You can get here from Ann arbor by paying $l0 on an airport bus (to the airport)>they have a shuttle bus to the hotel (upon request.).”

Nov 5, 2007 by "A" F. from West Bloomfield, MI
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and clean ambience.

“It is beautifully appointed and furnished with more than adequate furniture and comfort. I would even agree to go there again but. On this particular visit which was for the purpose of pampering myself, away from my regular daily stresses, as I stood naked, ready to take a comfortable and refreshing shower, the fire alarm sounded! I had to forego my shower, and my respite, because clearly this intrusion on the purpose of my being there was distressing! I dressed, packed my things, and hurried past the registration desk, dropping my room key there and announcing the room number to the clerk. I passed the fire department coming in as I exited. I could not deal with that level of additional stress just when I was seeking alleviation of my already existing stresses!”

Sep 20, 2007 by Mary from Flushing, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff at front desk very helpful.
• No hairdryer or toiletries in room.

“Was fine for a stopover before an early flight. Staff was pleasant and helpful.”

Sep 19, 2007 by Dan from Poland, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• They changed our room to a no-smoking for us.
• We had no dislikes.

“We just needed somewhere clean to stay & we were very impressed with ESA. We had never stayed their before. We usually stay at super 8 however we will try to stay at ESA now. We are retired so we just look for clean places that don't break our pocketbooks.”

Aug 27, 2007 by Donald from Puryear, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The kitchen.
• A little hard to find the first time.

“The hotel was fine.”

Aug 17, 2007 by Tom from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to where we were visiting
• Nothing

“Good for long stay business traveler. They had extra charges for room service etc but that was fine as I didn't need any of them”

Jul 31, 2007 by Amy from St. Louis Park, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very affordable, clean, quiet, convenient.
• No complaints.

“This hotel is a great value. It's clean, spacious, quiet, nicely appointed, and with a helpful staff.”

May 22, 2007 by Richard from Niagara Falls, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Very nicely appointed rooms.
• Thin walls.

“The facility was much nicer than the last ESA I stayed in. All the rooms were recently redone and they look it. The new carpeting also feels good on the feet.”

Apr 4, 2007 by Terri from Lexington, KY
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Hotel staff was very friendly and helpful.
• Very dissatisfied that I could not check in before 3p.m.

“If you just want a place to sleep and all, this hotel is fine. I found the hotel to be clean. The staff was helpful when I got lost and helped me get back to the hotel. I was very unhappy though that I could not check in before 3pm. I had to stay in a hotel in Auburn Hills the day before I came to this hotel because of their policy or I would have spent my entire 4 days in Detroit at this hotel. This hotel would not even hold my bags like a lot of hotels do. Very disappointing aspect.”

Mar 24, 2007 by Lance from Gaylord, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[10]

• Offers a kitchen area in the room.
• Beds were a little uncomfortable.

“This hotel was a perfect place to stay being so close to the metro airport. It also offers discount parking for airport travelers.”

Mar 21, 2007 by Harley from Saint Louis, MO
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Location, location, location.
• Not very clean.

“I guess you get what you pay for.”

Feb 14, 2007 by Michael from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and accommodations exceeded the one star rating.
• The star level the hotel was given.

“I was greeted by friendly staff upon walking in the hotel. The front desk agent recommended places to eat and even called me in my room to make sure everything was satisfactory. The next day I proceeded to check out at 11 am. I needed a ride to the airport and I was asked what time my flight was. When I told the agent that my flight was not until 7 pm he suggested that I stay in my room until a later time so that I would not have to wait at the airport very long.”

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Amenities at Extended Stay America Detroit-Metropolitan Airport, Romulus

AM/FM Alarm Clock Coffee Maker in Room Free Local Telephone Calls Handicapped Rooms/Facilities Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Safe Deposit Box Television with Cable