Crowne Plaza Hotel Detroit-Metro Airport

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User Reviews for Crowne Plaza Hotel Detroit-Metro Airport, Romulus

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Feb 17, 2009 by Emily from Southgate,MI
Overall Rating: 9

• It was nice, and clean and elegant looking. Room was nice and clean.
• Leaking in the atrium over pool, horribly dirty restroom at pool, pool by front door, and very cold at poolside.

“We had, an overall, great experience - The atrium leaked over the pool area - causing a large dirty puddle on the pool deck, which I slipped and fell in, the pool is right by the front door, so therefore when the doors open, the cold air hits you right by the pool area! The rooms where clean, and the hotel itself was very clean. The bathroom by the pool area was not cleaned at all, and was very sickening. It was dirty the eve before, and in the morning too. When called to front desk, no one answered, and it was never taken care of. We left a pillow in our room, and had a hard time getting someone to help when I called. I had to call back 3 times, and was transferred several times - seems like everyone thought it was not their job - eventually did get the right person who finally helped and retrieved the pillow.”

Oct 22, 2008 by Jeri
Overall Rating: 10

• Excellent staff always willing to go the extra mile.
• The toilet seemed to run all night or the neighbors toilet, not sure.

“My daughter and I enjoyed our stay at the Crowne Plaza. We came to the Detroit area for the Detroit Free Press/Flagstar Marathon. The freeway was easily accessible to the hotel, the staff was more than efficient, the late check out allowed both of us to relax in the Jacuzzi after an extremely long race!
”

Sep 3, 2008 by Anthonne
Overall Rating: 7

“Good location with friendly and helpful staff. And expected a bit more for the price.”

Aug 15, 2008 by Roxanne from Zapopan MX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location, good service, great price.
• Lobby smells like pool.

“The hotel is in a great location near the airport, has good size rooms and great service. Staff is very friendly and helpful.”

Aug 15, 2008 by John from Powell, OH
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[6]

• Free water in the work out room.
• Stains on the furniture in my room.

“Old crown plaza, room was the right size, but generally a little tiered.”

Aug 5, 2008 by Rob from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything was very nice we had clean, safe stay.
• The cable channels kept jumping while watching TV. The restaurant was a little high for people on a budget.

“Coming into a city we did not know we felt un easy about finding a nice area to stay. This hotel met all of our needs. We felt safe, hotel staff was very friendly and helpful. The hotel was kept very clean inside and outside on the grounds. Several times we spotted a police car patrolling the area on and off the property.”

Jul 24, 2008 by Sherwood from Boothwyn, PA

Cleanliness:[10] • Staff:[10] • Location:[10]

• I didn't fine any thing I didn't like.

“The staff where very friendly and helpful. The hotel was very nice and the rooms where very comfortable. I would recommend this hotel to anyone traveling.”

Jul 12, 2008 by Adrian from Fairbanks, AK
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Quiet and spacious, very close to Lego land.
• Had to pay $10 for each time connecting to internet.

“The hotel was nice and quiet. Easy to get to all sorts of places and close to the airport. The hotel staff was very pleasant, helpful and friendly. Would gladly stay again.”

Jul 5, 2008 by Carrie
Overall Rating: 10

• Very helpful staff and very comfortable accomodations.

“We were travelling with our young children 3 and 1 1/2. The staff at the hotel (shuttle driver and front desk clerk) were extremely accomodating and made our experience really possitive. Upon check out with our hungry kids they provided us with a few snacks for the road, really above and beyond.”

Jun 4, 2008 by Clay from Warsaw, IN
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[8]

• Good location. Front desk staff was nice and helpful.
• Our room had no cold air. Very un-comfortable at night and cleaning lady's came too early and woke us up.

“Hotel was nice. Not over the top. Could have been better.”

Jun 3, 2008 by Robin from Parker, CO
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• This hotel was light and airy and overall very clean.
• No fan in the bathroom; it would be nice if the sink was in a separate area.

“We really enjoyed our stay; not far from our destination in Detroit. The desk employees were helpful and friendly.”

Apr 16, 2008 by John from Bourbonnais, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great employees! Very helpful!
• Lounge was pretty dull, Spartan.

“Great place to just relax while visiting the area the best staff all around not exactly a "romantic" atmosphere, but very peaceful. Close to the airport, but not much else nearby. Food was excellent, rooms were clean and comfortable. I will stay there again, no doubt!”

Mar 15, 2008 by Timothy from Clemmons, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, close to airport, very friendly.
• The restaurant close too early.

“The hotel was in a very nice area, it was right next to highway and close to airport. The people were very friendly. I would stay at this hotel again if I ever visit Detroit.”

Mar 3, 2008 by Bob from Holly, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very helpful and friendly front desk staff.
• Bathroom ceiling cracking and musty.

“Not a bad hotel, needs a little attention in the bathrooms as they were musty, the hotel is not brand new and could use some updating. But overall not a bad stay.”

Feb 19, 2008 by Tyson from Ceres, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• The lobby area was really nice and spacious.
• No wireless internet throughout. No free continental breakfast.

“I was a little disappointed in the fact that there wasn't wireless internet throughout. After a long day traveling who wants to hang out in the lobby to check email. It would have been nice to check it in the comfort of your room. Additionally, many 2 star places offer continental breakfast and I was expecting that from a 3 star place. So actually I could have gotten more for less had I stayed at a best western.”

Feb 11, 2008 by Lawrence from Lake Forest, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff is friendly and very helpful.
• Smoking allowed in interior spaces.

“This facility is well maintained and the quality of the restaurant food is high! The level of both of these were worthy of a higher star rating.”

Feb 2, 2008 by Carolyn from Sarnia, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location, staff, décor.
• Great, no problems.

“I would recommend this hotel to anyone.”

Jan 9, 2008 by Leslie from Belmont, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• The pool area with room with balconies that overlook that area.
• Parking - ended up parking with Quick Park at a cost of $35.00 as we were flying to our Disney Vacation.

“Enjoyed our stay as it was simply an overnight in order to catch a flight to Disney. Disappointed that the hotel website indicated that parking available for one week with overnight stay.”

Sep 13, 2007 by Anshul from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean rooms and bathrooms, good public areas, and nice bar.
• The internet did not work.

“The hotel is close to the airport. The staff is friendly and the rooms are nice. I was happy with this hotel for the star and for the price I paid. The internet did not work which caused a little inconvenience but overall it was a nice stay.”

Sep 2, 2007 by Mark from Flower Mound, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• Comfortable bed.
• Awful room service.

“Decent enough but far below Hilton, Hyatt, or other hotels in this star level. Room service was a disaster; they microwave my clam chowder leaving the flavor awful and the clams like vulcanized rubber. The over all ambience of the hotel is midlevel at best. Crab cakes tried were well above average. When staff was told of the poor room service all they said was were sorry the chef is in training.”

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Amenities at Crowne Plaza Hotel Detroit-Metro Airport, Romulus

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet Business Center CD Player Coffee Maker in Room Connecting Rooms Copy Service Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Turndown Service Vending Machines Video Checkout Wake-up Service

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