Doubletree Hotel Detroit Metropolitan Airport

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User Reviews for Doubletree Hotel Detroit Metropolitan Airport, Romulus

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Aug 15, 2009 by Dale from Albuquerque,NM
Overall Rating: 7

• Good price.
• Rooms were very dated, not a 3 star for sure.

“The Staff is very helpful, the public areas very nice. However the rooms are dated and what you notice in the lower quality hotels is the age of the air conditioner. These AC/Heat units are about 300 years old and make so much noise that is all you can hear (maybe thats a good thing as this place is dead on the end of the SE -> NW runway. Its a 2 star, maybe a 2.5 star.”

Apr 13, 2009 by Dobee from Shelbyville,TN
Overall Rating: 9

• Proximity to airport.

“Great place for business traveler that needs to be close to airport.”

Mar 19, 2009 by Brian from London,Canada
Overall Rating: 3

• Proximity to airport.
• Cigarette smoke.

“Foyer and room smelled of smoke.”

Dec 19, 2008 by from Romulus,MI
Overall Rating: 6

• The beds were nice.
• It needed some real good detailed cleaning.

“When I checked in the desk clerk was vacuuming, she finished the job totally which was about 5 minutes before checking me in and she did not apologize for the delay. The hotel did not send up, the shampoo or soap that I asked for, the maid service did not have any extra lotion.”

Nov 19, 2008 by Rayeed from Victoria,Canada
Overall Rating: 5

• Location.
• Staff.
  No wirless internet.

“I’ve stayed in many better hotels. There is no wireless internet access. The rooms are old. There was not even a facial tissue or a garbage basket in the room!”

Oct 15, 2008 by Dave
Overall Rating: 4

• King size bed was very comfortable.
• Lack of proper maintenance.

“It was not nearly a 3 star hotel. The elevator was broken (we were on 3rd floor), they had no wireless and the wired internet did not work, the cable TV picture was terrible until the maintenance man came in and banged on it with his fist (too bad he couldn't bang on the internet connection and fix that too). The desk clerk got snippy with me when I told her the internet wasn't working, and told me to call the '800' number to see where the problem was. I told her it wasn't a connection issue on my laptop, but that there was no internet connection at all. The carpet was stained and the hotel in general, at least our wing was poorly maintained.”

Oct 1, 2008 by Gary
Overall Rating: 2

• Close to airport.
• Telephone did not work; elevator broken; ice machine broken.

“No markings on how to get to the room in the North Tower. No personnel in the area to help. During my entire stay, the telephone in the room did not work. I reported this, but my request was ignored. The elevator was broken - I was on the second floor. The ice machine on my floor was broken. They are renovating this hotel. It is a joke. Avoid it. I don't see how you can get a renovated room. What a disaster.”

Sep 13, 2008 by Tom from Plainwell, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[8]

• Location. Nice lobby.
• Room stank, dirty, bugs in bathroom, poor condition.

“We was very disappointed with the hotel. The room stank, the furnishings/decor was in poor shape. The bathroom was old and dirty. We didn't shower in the morning because the bathtub had several spiders in it. Very disappointed overall.”

Sep 11, 2008 by Jason from Belleville, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[7]

• The lobby was nice, but the rooms were old and stinky.
• Room was not three star it was old and the pillow stinks.

“NA.”

Sep 10, 2008 by April from Dahlonega, GA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[2]

• The initial appearance and lobby are stunning.
• Right next to airport runway, staff was unprofessional lots of partying.

“It's a 2 at best and should be so that when people first walk in they will immediately be impressed. Someone did some major updating on the lobby but as soon as you entered the tiny elevator you felt like you were back in the 50's. The furniture was old and the staff was unprofessional.”

Sep 10, 2008 by Howard from West Hollywood, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[3]

• It had a shuttle from the airport.
• The room was dirty and run down.

“This hotel has dirty, worn, and unkempt public spaces as well as unclean rooms.”

Sep 9, 2008 by Diane from Warren, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• The bed was nice.
• The ceiling was half painted, the carpet in hallway look worn and dirty.

“I would not go back.”

Sep 9, 2008 by Vonda from Westland, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Comfortable beds, and friendly staff.
• Food a little pricey and the long walk to your room.

“Over all the hotel was pretty good.”

Sep 8, 2008 by Joe from Howell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is wonderful and I would recommend to anyone.
• Strong aerosol cleaning odor.

“I feel this hotel would be great for a variety of people.”

Sep 6, 2008 by Scott from Erie, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Close to the airport.
• They did not give me the room I requested (King).

“The hotel ice machines did not work on 2 out of 4 floors. I requested a king bed and I even asked at the front desk for a king. I did not get what I asked for.”

Sep 6, 2008 by Michelle from Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staffs cooperation.
• The breakfast ended at 10am. 11am would have been nice.

“This hotel has a very friendly and helpful staff. The pool area is amazing! I would definitely recommend this hotel to anyone who wants to have an amazing hotel experience.”

Sep 4, 2008 by Jill from Monroe, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[6]

• The beds were very comfortable.
• The rooms were not very accessible (handicapped).

“I expected more out of the hotel, lobby was beautiful. The rooms were ok, needs lot of work though. So the first night I had be in a room that was not accessible. The next day I was put into a room that was suppose to be accessible, however it was not. They had no shower head that came down, the cloths rack was to high. Could not reach the towel rack in bathroom. Could not reach iron.”

Sep 4, 2008 by Jayne from Minster, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Next to the airport, but didn't hear the planes inside.
• The room smelled musky.

“Liked the pool, staff was nice. The only thing we didn't like was the musky smell in our room.”

Sep 4, 2008 by Jill from Cuyahoga Falls, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[5]

• Clean and comfortable.
• Would have never found it without map quest.

“Beautiful hotel with a friendly, helpful staff. The bar restaurant has a great staff.”

Sep 2, 2008 by Elaine from Norwalk, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was good, and the beds were very comfortable.
• The elevator was too small and ice machines were not easily accessible.

“The hotel was very nice. The food and service were excellent.”

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