Westin Detroit Metro Airport

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User Reviews for Westin Detroit Metro Airport, Detroit

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Feb 29, 2008 by Efrain from Hicksville, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent Location for when taking early flights! Great ambiance!
• No complimentary Internet access.

“Great ambiance achieved with the bamboo, the water setting in the middle of the hotel! Sadly, for business travelers who value Internet access, it's not complimentary.”

Jan 24, 2008 by Michelle from Roselle, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nicer than other hotels in the area.
• Starting to show wear, time for improvements.

“The Westin at Detroit Metro Airport is still one of the nicer hotels in the immediate area. That said, the property is starting to wear a bit and if some improvements aren't tended to soon the hotel will lose it's appeal. Love the fact that dogs are allowed but perplexed as to why the hotel has not arranged an onsite potty area for it's canine guests. Public spaces lovely. Restaurant is good but overpriced (but you are a captive audience so what to do?). Some nice touches have disappeared such as the previously complimentary bottled water that they now charge $5 for. With the tiny shop only open certain hours and absolutely no vending options it seems the hotel wouldn't take such advantage of their valued guests.”

Jan 20, 2008 by Kurien from Phoenix, AZ
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[4]

• Good rooms.
• Not connected to the airport other than to NW.

“The hotel has no convenience stores or vending machines and forces guests to buy water at $5 each. Staff not friendly at all.”

Nov 27, 2007 by Connie from Shelby Township, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Dining space for breakfast very open with hard surfaces, not "friendly".

“Excellent hotel with the ultimate in convenience if you are flying from Detroit Metro Airport. Rooms very clean and comfortable with an exceptionally comfortable bed.”

Nov 22, 2007 by Ashlee from Perrysburg, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The ambiance was nice.
• The bed linens weren't very comfortable.

“Overall the hotel was nice and I would stay there again. The only thing nice about the bed was the pillows and the shower was pretty awful.”

Nov 1, 2007 by Susan from Rutland, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel has its own airport security checkpoint.
• Allegedly Asian restaurant serves same old beef, chicken, and fish with fancy Names.

“The room was small but lovely, amazingly quiet (you could see the airport runway right outside, but only the most distant of muted murmurs when planes took off). The lobby was very nice, the room service was too expensive and I thought the room service menu was very limited: steak with Asian vegetables is still steak; chicken with Asian vegetables is still chicken. The AAA guide said the restaurant had stir fries and noodle dishes and maybe it did, but the room service menu did not. The best part was having our own private security checkpoint right into the airport; that was very pleasant.”

Oct 28, 2007 by Mary from Sagamore Hills, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, very clean.
• Nothing.

“Wonderful property. Very clean and very convenient.”

Oct 4, 2007 by Joe from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, above avg. Restaurant quality food.
• Lobby is very cold.

“Super location for business travel. Great to relax in between going or returning from trips.”

Oct 2, 2007 by Jennifer from Surprise, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[10]

• Good location.
• You will pay a ton for internet and parking.

“The hotel was very clean but the staff was not helpful at all. You will also pay $30.00 a night for parking and if you want to use the internet add another $12.00. If you are departing from the Detroit airport the security line is very short.”

Sep 27, 2007 by Tony from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Attached to airport.
• Handicap room was not suitable.

“I liked everything about except having to stay in a handicap accessible room. There is no counter space in the bathroom. Hotel was not sold out. I should not have gotten that type of room. This was only shortcoming, but it was in my opinion a big one. I would not have been happy if I had to stay more than one night.”

Sep 20, 2007 by Vicky from Petoskey, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic all ways! Great beds, location, food, staff.
• Restaurant and bar very pricey.

“Outstanding front desk service, terrific restaurant/bar though pricey; beautiful room/bathroom/wonderful beds, linens, comfort! Not your typical "hotel" airport, not at all!”

Sep 13, 2007 by Rick from Madras, OR
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Most convenient airport I've ever seen.
• Shuttle service to 2nd terminal was particularly inefficient and slow.

“I would love to stay here if I was flying international or on Northwestern flights. Access/baggage check would be very convenient.”

Sep 6, 2007 by Michelle from Roselle, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Classy hotel with nicely appointed rooms.
• Nowhere to potty dogs.

“The Westin is by far the nicest hotel in the area. It is starting to show a little wear and tear but is still lovely. The lobby is gorgeous, the rooms are nicely appointed, and the runway view is awesome (and quiet if you can believe it). My one gripe I love that they allow dogs but there is not any green space within walking distance to potty them. Please, Westin, build a small run for them. Indoor pool & Jacuzzi are nice and the staff is always friendly and helpful. Restaurant is good but a little pricey.”

Aug 29, 2007 by John from Montgomery, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[10]

• Nice bed.
• Snooty staff.

“Excellent if you have flights in/out of Detroit.”

Aug 28, 2007 by Mike from Englewood, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Westin service is always outstanding. This is a wonderful hotel.
• I liked everything.

“Outstanding hotel with great location at the Detroit airport. Typical great Westin service and room with luxurious bed. We enjoyed our stay.”

Aug 27, 2007 by Gerakdube from Little Rock, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the comfortable beds.
• Paid too many tips.

“Our stay for very comfortable and the service and environment was great.”

Aug 21, 2007 by Laurie from Concord, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Their staff was attentive, friendly and well informed.
• My stay was too short and when my son's accident happened in the lobby it cut short my time in the room.

“The hotel was clean, spacious and attractive. The fact that it was connected to the airport made transportation much easier. The room was comfortable and what I expected and more. The staff was helpful and courteous.”

Aug 18, 2007 by Kathy from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• Only one restaurant to eat at. Expensive, salty food.

“This hotel was a combination of upscale and penny pinching. The two bath towels were smallish. I expected that I would be able to order room service for an early flight departure but room service doesn't begin until 6 AM even though my flight was scheduled for 6:40 AM. I expected that a four star hotel would have room service 24/7. The food was very expensive and salty at the one restaurant that was in the hotel.”

Aug 3, 2007 by Deborah from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great beds.
• Slight mildew smell in bathroom.

“Really liked the convenience of the hotel.”

Aug 2, 2007 by Erin from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic service and very comfortable rooms.
• The room service was at a very low quality compared to the rest of the hotel.

“The rooms are extremely comfortable and the staff is very friendly. The staffs are more then willing to help with even the smallest request.”

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Amenities at Westin Detroit Metro Airport, Detroit

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable