Sheraton Detroit Novi

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User Reviews for Sheraton Detroit Novi, Novi

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Oct 21, 2009 by Dawn from Hamilton,MI
Overall Rating: 10

• Staff was extremely friendly and very helpful.
• It was a little far from the mall, before. Priceline always put us much closer to the address we entered.

“Staff was excellent. Hotel was clean and very updated decor. I would definitely stay there again.”

Aug 24, 2009 by LaKeisha from Southfield,MI
Overall Rating: 1

• Checking out.
• Everything.

“The staff was rude, I requested a crib 4 times before I finally got one an hour
after my child's bedtime. The bedding was lumpy, in one of our rooms we had to flush at least twice. The pool was closed and we were told to use the pool at lifetime fitness. We had to take our small children outside and it was cold and windy, and the staff there was rude as well.”

Aug 20, 2009 by Mary from White Lake,MI
Overall Rating: 5

• Good location.
• Non smoking.

“Would have been nice to know this was a no smoking hotel. This was never listed in the room description when booking. Spent more time outside than in to smoke (not to mention the room smelled like smoke when we went in). There was only 1 bath towel in the room, and had to request more, which took about 20 minutes to get.”

Jun 10, 2009 by Richard from Cookeville,TN
Overall Rating: 8

• Bed was very comfortable.
• Breakfast buffet was poor.

“I like this location. Breakfast does not meet my expectations. Oatmeal was lumpy and not warm. Rooms are good. Staff is friendly.”

May 21, 2009 by Marc from Cedar Springs,MI
Overall Rating: 10

• I've stayed here before, never had a bad experience.
• Nothing.

“Quiet with a friendly staff.”

Apr 30, 2009 by Bruce from Temperance,MI
Overall Rating: 8

• Quiet.
• No continental breakfast.

“Very helpful staff.”

Apr 21, 2009 by Penny from Saginaw,MI
Overall Rating: 10

• Quiet
• Jacuzzi was broken.

“Would stay again.”

Apr 14, 2009 by from Okemos,MI
Overall Rating: 10

• Excellent staff, convenient location, great sheets, beds.
• No TV, extra cost for internet, no complimentary breakfast.

“I liked this hotel. It felt luxurious. Especially at the price. Only thing I would have liked to watch TV and have free internet. Of course morning breakfast would have completed the experience. All in all - a 3.5 star experience.”

Mar 27, 2009 by Carl McMarks from Portage, MI
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[7]

• Clean and hourly staff pleasant.
• Worn bedding/tableware, managers rude and walls stark.

“While in the Metro Detroit for a business function, I stayed at the Sheraton Hotel in Novi, MI. The hourly employees were extremely polite and hard working. However, being the lead for our meeting, I had the opportunity to work with the salary employees in the sales/ catering office. Most (not all) were not very accommodating and somewhat rude at times. The rooms were clean but the bedding appeared old. The atmosphere of the public areas was bland and stark, such things as the absence artwork on the walls was boring and not very warm nor inviting. The tableware was plain and appeared aged, but clean. I would stay there.”

Feb 24, 2009 by Mike from Monroe,MI
Overall Rating: 10

• Friendly staff, clean updated rooms and excellent location.

“Absolutely a favorite hotel in the Livonia area. Recently updated rooms, quiet and fresh. Beds are terrific! Pool clean, warm, well maintained.”

Feb 18, 2009 by Elizabeth from Grand Rapdis,MI
Overall Rating: 8

• Nice atmosphere, friendly service!
• Room not up-dated. Color coordination didn't"t quite match.

“Overall a good place to stay for business trip & a good access to the Internet service.”

Jan 2, 2009 by Stacey from Perrysburg,OH
Overall Rating: 9

• The staff
  was very friendly and accommodating. Nice place for families to stay.
• Nothing specific to the hotel, but it was too far from our main destination.

“The staff is very friendly and accommodating. The pool area is quite nice, and overall, the hotel is a great place for large groups or families to stay. While the hotel food is good and all, it is far too pricey for what is offered.”

Sep 29, 2008 by Barry
Overall Rating: 5

• Smoking room.

“It was terrible.”

Aug 15, 2008 by Zhigang from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Good location.
• Room is small.

“Good location, view, and facility. However, the space in a room is limited.”

Aug 12, 2008 by Edward from Essex, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very clean and quiet.
• Nothing.

“Very clean and location was excellent, food was good and employee were very helpful and friendly.”

Aug 9, 2008 by Michelle from Tecumseh, NU CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[10]

• Conveniently located to our destination with shopping nearby.

“Hotel was clean and quiet, restaurant was friendly and food was fair.”

Aug 4, 2008 by Greg from Delaware, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[10]

• Convenient location.
• Room had a musty odor and the bed linens were dirty.

“The hotel staff was very professional however they were not very friendly. There was no coffee for the room after the first night. The pool was supposed to be for adults only after 10 pm, however the pool and Jacuzzi were filled with children almost until closing at 11:00. All the amenities in the room had a price - internet, bottled water, movies etc.”

Jul 29, 2008 by Jack from Columbiaville, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and luxury.
• Nothing.

“Exceeded our expectations. Very lavious.”

Jul 10, 2008 by Beverly from Portage, MI
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very helpful and friendly. Computer needs met.
• Restaurant served cold food and service was slow.

“The hotel was very clean and comfortable. The staff was friendly and helpful. The hotel had all of the computer facilities for today's needs. The restaurant was very slow to service the customers. The food was served cold and the waitress never returned to refill coffee cups. They did however not charge for the cold food.”

May 21, 2008 by Dale from Calvert City, KY
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Room was nice and comfortable.
• Charging 10.00 a day for high speed internet access is very slow.

“Even though I liked the room, I would never choose to stay at this hotel because of the charge for internet access.”

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Amenities at Sheraton Detroit Novi, Novi

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable