Best Western Greenbrier Inn

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User Reviews for Best Western Greenbrier Inn, Sevierville

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Oct 19, 2009 by Margaret from Cleveland
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Cockroaches crawling out.

“I was supposed to stay in this hotel two nights. Found roaches the first night and would not stay second night with my little kids. I even exterminated one and saved one to show to manager.”

Sep 21, 2009 by Shelby from Connersville,IN
Overall Rating: 10

• Very convenient to entertainment.

“Overall our stay was excellent.”

Jul 24, 2009 by Dwight from Athens,AL
Overall Rating: 8

• Close to the best shopping in Pigeon Forge.

“OK place, good heating and cooling and Clean. Can't comment on the food as there are to many good places to eat all around I didn't eat at the hotel.”

Apr 23, 2009 by Lisa from Attalla,AL
Overall Rating: 9

• Very clean atmosphere.
• Could use better mattresses.

“Over all well pleased with the stay. Very clean, good breakfast. Could have better quality mattress.”

Apr 8, 2009 by Eric from Columbia,RI
Overall Rating: 9

• The location and the staff were excellent.
• The hotel expose you to the elements when going to and from the room.

“Overall we enjoyed our stay at the hotel and would strongly consider staying there again whenever we decide to stay in Tennessee again.”

Nov 3, 2008 by Tisha
Overall Rating: 9

• Decor updated.

“The hotel was clean and decor updated. Continental breakfest was as expected. Hotel staff was nice.”

Sep 4, 2008 by Akshay from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• This hotel was very clean, staff was helpful and breakfast was very nice.
• Nothing.

“I absolutely loved this hotel. The rooms were very clean, great staff, excellent service, very close to all the amenities you need, Wal-Mart, Outback Steakhouse and most of all the best part was the great continental breakfast and the old lady who serves there was very sweet. I will definitely recommend this to all without having a second thought.”

Apr 16, 2008 by Rick from Batavia, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, good location.
• Breakfast was very poor, small breakfast area.

“This was a well maintained hotel, clean and comfortable room.”

Apr 15, 2008 by Sharon from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean & equipped room.
• Lack of communication/workers on-site tying up elevator.

“The room was very clean and equipped with necessities for daily grooming. Free breakfast was good, if you could locate it! Hotel was good overall, except for the painters who were tying up elevators.”

Apr 3, 2008 by Tom from Culver, IN
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[9]

• The kitchenette was nice to have.
• We did not get the 2 queens we called to confirm (and were charged extra for!). Supposedly we got free internet, although I think it was free anyway.

“The extended stay concept is good, but the staffing is problematic. When we had a clogged toilet, they had us come to the desk for a plunger (?). We called to upgrade to two queens, and they did not have two queens for us. Supposedly the additional charge got us free internet, but I think the internet was free anyway. The desk was extremely slow on check in, and there were several problems ahead of us.”

Mar 30, 2008 by Rashaad from Antioch, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[8]

• Great location with a view of the parking lot.
• Refrigerator did not work and there was painting going on.

“A pretty low grade hotel with some upscale features that did not function properly. Besides a non operational refrigerator and few functional lights it was a nice 2 star "place to stay". Maybe it was my fault for arriving too late (12 AM) because they had cancel led my reservations and charged my card for one night. Luckily there were some vacancies so it worked out. There was also a lot noise from the "painters" and I didn't know maintenance was taking place or I probably would not have booked it. Good, safe place to stay though.”

Mar 27, 2008 by John from Duncan, SC
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[3]

• Nothing.
• Everything, filthy, drug users on porch loud music.

“I was very disappointed, man smoking Marajuana on porch, music playing loud. Towels were so rough, it left abrasions on daughter, and beds were not comfortable. Will not stay there again.”

Mar 4, 2008 by Cory from New Castle, IN
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location was great.
• Hotel condition could have been better.

“Overall the stay was good.”

Dec 17, 2007 by Rhonda from Corbin, KY
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[7]

• The location.
• It was dirty, it smelled bad, and the sheets looked as if they had not been washed.

“This was definitely somewhere I will never stay again. The room was dirty and smelled like wet carpet. The sheets had hair on them as if they had not been washed. I was not happy with my stay at all.”

Sep 27, 2007 by Mary from Port St Mary GB
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Close to everything I wanted to do in the area.
• Breakfast seemed a bit skimpy, compared to similar hotels.

“Good for a brief stopover, though the breakfast could have had more choices. Very tight quarters in the bathroom.”

Sep 11, 2007 by Angela from Huntington, WV
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very friendly and accommodating.
• The bathroom was very small.

“The hotel was certainly a great steal for the money we paid. The location was convenient and the complimentary breakfast was a surprise for the room rate. I would definitely stay there again without reservation.”

Sep 5, 2007 by Randy from Franklin, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very friendly and attentive to every request.
• No complaints; priced right.

“For mid priced options they did a great job. Not resort quality but they don't pretend to be.”

Sep 5, 2007 by Patty from Roanoke, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[10] • Location:[2]

• The front office staff was very friendly and helpful.
• The mattress on the bed was horrible and the room was not as clean as one would expect.

“This hotel was ok for a star 1 place, but with all the nice places located in the area, would not choose to stay there again.”

Aug 18, 2007 by Ron from Blountville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Price was adequate.
• Not nearly as nice as it appeared online.

“Although the hotel was clean, it wasn't as nice as some that I have stayed in within the same star rating. The continental breakfast wasn't nearly as good as what I have experienced elsewhere.”

Aug 12, 2007 by Angel from Crescent Springs, KY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Friendly.
• Too far from Gatlinburg or National Forest.

“I loved it here. The location was close to the outlets and pigeon forge. The only drawback was the traveling distance to the national forest which is where we like to spend a great deal of time. We probably will reserve a room here next time! The hotel staff, all of them were wonderful and went out of their way to say hi!”

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Amenities at Best Western Greenbrier Inn, Sevierville

AM/FM Alarm Clock Elevators Fishing Fitness Center or Spa Free Local Telephone Calls Free Parking

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Skiing Television with Cable

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