Quality Inn and Suites Southlake

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User Reviews for Quality Inn and Suites Southlake, Morrow

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May 10, 2009 by Melissa from Apopka,FL
Overall Rating: 5

• Wasn't there long enough to know.
• Night clerk was slow and unhelpful.

“I was late checking in and the night clerk had already marked me as a no show. Then he didn't know how to solve the problem. My credit card had already been charged, the clerk did not know how to give me a room at 4 in the morning after he'd already marked me as a no show. I spent 15-20 minutes waiting for him to figure out how to give me a room. I as only there for 6 hours before I had to get on the road again. No elevator that I could find and the clerk was difficult to understand.”

Mar 26, 2008 by Tom from Savannah, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free Breakfast and nice bedding.
• Older hotel commons like parking lot /stairways/etc, show wear/age; refurbish rooms nice enough but small.

“Decent place to crash right off I-75 to SE of Atlanta. Perfect place to stay if visiting Clayton State University. Free internet connection and free breakfast is nice, but a single waffle machine makes waffles for breakfast for all in hotel hard on a heavily-booked day. Close proximity to I-75 has constant, 24/7 background road roar, but this noise becomes akin to "white noise" after a while.”

Mar 13, 2008 by Ronnie from Kannapolis, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Convenient.
• Terrible pillows. Staff running the breakfast needs to be trained on sanitation.

“Overall OK.”

Nov 2, 2007 by Karen from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and the breakfast.
• The rooms could use some new decor and it reeked of smoke.

“Over the entire hotel was awesome great location. Heated pool, close to malls :) we will stay again next year if the price is right.”

Oct 31, 2007 by Irl from Jonesboro, AR
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[9]

• The location convenience; easy to find & accessible to numerous sites.
• The bath towels were extremely rough texture. There was only sheets & bedspread, no blankets.

“Overall, it was ok. I have stayed in worse, but have also stayed in much better ones. I do think they need to improve the bath towels & washcloths. If they would at least use downy, it would help. We did have a problem with the toilet when we first arrived & the staff was on it immediately. Did appreciate that.”

Aug 20, 2006 by Pat from Rome, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• N/A

“Room and hotel was clean, staff very personable and friendly. Offered advice on where to eat and on the best way to exit the hotel to go in the direction I needed to go. Asked me if I had directions to the facility I was visiting the next day. Was very helpful.”

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