Jw Marriott Hotel Buckhead Atlanta

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User Reviews for Jw Marriott Hotel Buckhead Atlanta, Atlanta

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Jul 8, 2009 by Laura from Augusta,GA
Overall Rating: 8

• The view from our room was incredible. We could see downtown Atlanta from one window, and in the other direction we could see Stone Mountain.
• We were not initially provided with the requested room or beds. Only after a complaint from a 3rd party was the problem resolved.

“The hotel location is wonderful and parking is very convenient even when self parking. The facility was very attractive and clean. Views from the 22nd floor were unsurpassed. It was a great weekend to be at that location considering the largest firework display in the South-East was less than a block from our hotel. One negative would be that the majority of the staff did not speak English. This made it very difficult to communicate specific needs, as well we were once directed to the nearest restroom on the second floor when there was one across the lobby which we happen to notice on the way to the elevator! I was not pleased with the handling of our requests for room location and beds. I was told several different stories, and finally provided with excellent accommodations only after a 3rd party complaint by a friend who is a regular with Marriott, and only after he practically demanded they accommodate our requests as they had initially committed to doing.”

Jun 12, 2009 by Louise from Leawood,KS
Overall Rating: 9

• Location is great; staff is very professional and friendly.
• The hostess at breakfast had a very bad attitude; expensive to use wireless internet.

“Lovely hotel; great location. Very good staff - helpful, friendly and professional.”

Mar 27, 2009 by Leslie from Lubbock,TX
Overall Rating: 10

• Friendly people.

“Room was very clean, staff friendly, lobby area a little tired but still clean.”

Mar 24, 2009 by Terry from Asheville,NC
Overall Rating: 10

• Have stayed before, always clean and good service.
• Charge for parking.

“Great location next to The Lenox Square Mall. Clean, well appointed, good size rooms. Comfortable beds. Friendly staff.”

Feb 19, 2009 by Anna from Atlanta,GA
Overall Rating: 9

• client to restaurants, nice amenities, pleasant staff.
• Only negative $28/day for parking, ridiculously high.

“The hotel is nice. Each staff member we can in contact with was very pleasant. We used room service three times and were always pleased. Our only complaint is that parking was $28/day. I expected it to be high, but not that high. The hotel attaches to Lenox Mall, making dining and shopping ultra-convenient. We also walked to other shopping and dining in the area even though we had a car.”

Sep 10, 2008 by Pete from Starkville, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great room, friendly service.
• Expensive parking, super expensive food and drinks in hotel.

“Hotel and staff were great. Parking is ridiculous. I would definitely stay here again, I just wouldn't eat or drink anything at the hotel. Great location, has an entrance directly into the Lennox Mall.”

Aug 29, 2008 by Steve from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was incredibly friendly and helpful.
• Snack/canteen like shop was too expensive. Water cost $6.50.

“Excellent hotel for the business traveler working in the buckhead area. Fairly easy to get to the major highways to downtown. Very accessible to shopping and great dining options.”

Aug 28, 2008 by Watson from Plantation, FL
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[6]

• The bed was great.
• Did not have hot water, the front desk was not very polite?

“The hot water was not working, 3 different engineers came up and supposedly fixed it, it will work at the time and then later, no hot water again. You would have to sit there for almost 20 minutes to get warm water.”

Aug 25, 2008 by John from Toccoa, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Took a long time for hot water in shower.

“Excellent service and great location.”

Aug 7, 2008 by Michael from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Separate shower and tub.
• Had to enter via Mall entrance.

“Very friendly staff. Nice room and very clean. The bathroom was all marble and had a separate shower and tub. In addition the shuttle, a Lincoln Navigator, took us to and from our dinner location. Nice touch!”

Jul 28, 2008 by Jason from Woodstock, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was all wonderful and very friendly. Very clean and appears to be recently updated.
• The motor lobby was not right off the street. Once found, it was okay.

“A wonderful hotel that was very comfortable and well appointed with more amenities than we were able to use in our short weekend. It would be nice if the motor lobby were more accessible; however the street level is too high to make this feasible. So you have to watch for signs to get there if you're arriving by car. A big plus is that you can access Lenox Square Mall by foot through a covered walkway from the hotel lobby. Marta has a rail station nearby and bus stops are all over the place if needed. Very good shopping and dining in the area. There are a couple of bargain places but Buckhead is one of the wealthiest areas in Georgia.”

Jul 28, 2008 by Paula from Blairsville, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Room features such as a minibar.
• Hotel is getting a little old.

“Hotel staff very friendly. Hotel could stand a little upgrade in the lobby area. Good location. Valet parking a bit pricey.”

Jul 28, 2008 by Christine from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location and amenities.
• Parking.

“Great location and very upscale hotel.”

Jul 24, 2008 by Keely M. from Charleston, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pool was nice, the hotel was in a good area and most of the staff was very helpful.
• Parking was not free, and there was one really cranky old concierge that was very rude but the next day the concierge was very helpful.

“Liked the hotel it was a nice place in a great location. Walked to Downtown bulkhead for dinner and took the Marta to Downtown Atlanta for braves game and the aquarium. We parked in the long term secure parking for the Marta which was only $4 a day and two blocks from the hotel.”

Jul 23, 2008 by Kristin from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great. The location was great. We were connected to a mall!
• I loved it!

“This is the perfect hotel if you are traveling for business or pleasure. I was going to the Atlanta Mart and at the last minute I had to bring my 5 year old daughter. The hotel was totally kid friendly to my delight! I loved it and have already told anyone and everyone about it!”

Jul 16, 2008 by Ed from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Layout of room was great as well as the bed being extremely comfortable.
• We tried to get late snack in hotel lounge and service was extremely slow.

“This is a beautiful and comfortable hotel with old world charm. The location is prime for shopping and play.”

May 27, 2008 by Catherine from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Connected to Lenox Square Mall, directly across from MARTA Station.
• Had old tube style TV.

“Very good 4 star hotel. All was very clean and modern/classic style. Beds were very good. Room was more of a classic design. Big room. Bathroom was nice slightly dated with a heat lamp device that was disconnected. Very clean throughout. Lobby was small and very nice. Tube TV in bedroom. Excellent example of a 4 star hotel. Would stay there again and recommend to anyone.”

May 22, 2008 by Richard B. from Orange, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel beds were comfortable, the air quality, and general cleanliness made for a restful stay.
• Rooms too small; I've stayed at other Marriott's that I have found aesthetically more appealing, i.e., overall more comfort and satisfaction.

“I had high expectations for a flagship Marriott. Although the food in the bar area was appetizing, I found the general size and decor of the rooms ordinary.”

May 22, 2008 by Carole from Greensburg, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Connected to shopping mall.
• Comfortable on bed too heavy and cold without it. Also parking & drinks expensive.

“Great location if shopping is part of your plans.”

May 21, 2008 by Shana from Columbus, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location to bars in Bulkhead.
• We paid for parking at the hotel but could never get out keycard to operate.

“Wonderful accommodations, clean, attractive, close to Bulkhead. If you want to stay Downtown this is not the right place, but if you want to get away highly recommended.”

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Amenities at Jw Marriott Hotel Buckhead Atlanta, Atlanta

24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center CD Player Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool

Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Video Checkout Wake-up Service Water Skiing Wet Bar

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