Crowne Plaza Atlanta Buckhead

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User Reviews for Crowne Plaza Atlanta Buckhead, Atlanta

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Feb 3, 2008 by Jonathan from N Miami, FL
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[10]

• Comfortable room.
• Could not get room cleaned all day have to move rooms due to this which was ridiculous?

“Great location, lacking in help and poor resolution skills. Wireless internet horrible on lower floors.”

Jan 29, 2008 by Shannon from Jeffersonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful. Room was outstanding.
• Parking was expensive.

“This hotel was a true treasure. The staff was absolutely outstanding and accommodating of all requests. Could not have asked for friendlier staff. Room was outstanding. Carpet was a little worn, but the rest of the room made up for that. Parking charges were high, but that is to be expecting in Downtown Atlanta. The hotel is situated in a wonderful neighborhood surrounded by high end malls and restaurants. Everything you need within walking distance.”

Jan 28, 2008 by Helen from Goodlettsville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was the most comfortable I've ever slept in, the staff treated me like a queen!
• I can't think of anything I did not like about this hotel.

“I loved staying at the Crowne Plaza Hotel, as it was the best of both worlds the most luxuriously comfortable and friendly it could possibly be, and in a price range that wasn't out of reach for me as a traveler.”

Jan 28, 2008 by Joanne from Carrollton, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[9]

• Location to mall and Marta Station.
• Filthy! Run down.

“This hotel has got run down, it is very dirty, the carpet in the room is filthy, and you would never walk barefoot in the room. The chair and ottoman in the room are stained and dirty. Coffee in the room half the time only had 3 hangers, not well.”

Jan 28, 2008 by Bryan from Bethesda, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free WiFi.
• $18 self park fee, 4pm check in time, saggy mattress.

“When checking in at 2:30, was told that check in was at 4pm (the latest of any hotel I've stayed at in recent memory), and the only room that was ready was a smoking double (I found difficult to believe). When I arrived in my room, it was saturated with tobacco stench; the mattresses (both) sagged in the middle like hammocks. Upside was free WiFi and decent gym (although treadmills were of an inferior build and brand). Another downside was excessive parking fees of $18 for self park; it stung a bit more when I opened up the windows and looked out at the enormous empty parking lot for Neiman's next door. Good location in the middle of Buckhead.”

Jan 26, 2008 by Tamika from Montgomery, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the style of the hotel.
• Valet parking took too long.

“This hotel was very upscale and in the heart of Atlanta, so it was in walking distance of shopping, touring, and nightlife.”

0 of 1 people found this review helpful.

Jan 24, 2008 by Ken from St. Charles, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• This hotel is located in a wonderful area and is very convenient. It is a good hotel for weekend visits.
• The heat in the room was very efficient. The heating unit did not get the room warm enough.

“This hotel is a great place to stay if you are in town for the weekend and looking to entertain yourself in the buck head area. It is very convenient to all that is happening.”

Jan 23, 2008 by Laura from Charleston, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• The location was great - central to shopping, eating, theater, etc.
• The advertised "high-speed" internet was dial-up slow.

“I've stayed in Crowne Plazas numerous times before and have always been very satisfied. This particular hotel, however, was not as sufficient as I had expected. The internet (which had been advertised as high-speed), was intensely slow, and when I called the front desk to inquire about it, they said there was nothing they could do. Additionally, there were no mattress covers/mattress pads on the bed, and the sheets were not deep pocketed, so the bottom 2/3 of the mattress was exposed at all times. You should never see the mattress at a quality hotel. I was disappointed that more time had not been taken with the linens.”

Jan 18, 2008 by Maria from Haslett, MI
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good customer service.
• Room service Trays stayed in hall way for over 24hrs.

“Taking into consideration the rate, I would highly recommend your hotel. It is comforting to have friendly, helpful customer service when traveling. All the necessary needs of a business traveler were met.”

Jan 18, 2008 by Carolyn L. from Milw, WI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Nothing.
• Everything.

“I am not paying for the stay.”

Dec 31, 2007 by Robert from Morristown, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location Access.
• Expensive self-parking facility.

“Great location, relatively quiet, clean and well appointed rooms, friendly staff.”

Dec 21, 2007 by Tony from Glenview, IL
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[6]

• Beds were nice.
• Staff and restaurant service was poor.

“This hotel will be going under and re model in early Jan 08 and the staff seems like they don't want to work there anymore.”

Dec 17, 2007 by William from Anderson, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location to shopping and Marta.
• Did not receive my wake up call.

“Great location close to Marta and shopping-clean and comfortable.”

Dec 13, 2007 by John from Matthews, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Crowne plaza was in a nice location close to Marta and Lenox Mall.

“Very nice hotel in Buckhead conveniently located within walking distance of Lenox Mall, several good restaurants and a Marta station. Room was nicely furnished, clean, and comfortable.”

Dec 13, 2007 by Bryan from Sharpsburg, GA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[6]

• One of the staff was helpful and kind.
• It was stained and trash was left in hallways.

“I would not recommend this hotel to anyone it the carpet was stained and pulling away from the walls. There was trash and food left in the halls from 9am to 9pm. The staff overall was ok but several members were very rude and offensive.”

Dec 8, 2007 by Mike from Greensboro, NC
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[10]

• Location and free in-room wireless internet access was about it.
• My first bad experience, the hotel is aged (dirty and worn carpet, wallpaper, etc.); trash bags left in the hall for hours.

“In addition, they charge $18/day (same as valet) for self park. They don't even have covered parking and the parking lot is not user friendly (i.e. you have to wait for a worker see you to gain access both in and out). Our room had an odor; my wife hurt her foot from stepping on a carpet tack strip which was exposed next to the bathroom threshold because the carpet had deteriorated so bad; the carpet was stained and dirty looking; the wallpaper was pealing up at the edges.”

Nov 7, 2007 by Daniela from Vancouver, BC CA
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[8]

• I liked that it was a 2 minute walk to the mall.
• The room. The cleaning staff. The parking situation.

“I was unpleasantly surprised with this hotel. I thought I was staying at a 4 star hotel but it seemed like I got the 1 star room. The cleanliness was not what I expected. Sure, it was clean (surface) but the carpets were stained, I saw a very small bug on the wall (which for Atlanta (south) is not s real surprise), and the furniture was very old and weathered. The cleaning staff did not come on the second day; I had to call for towels. When someone came up, she could not speak a lick of English, not even the basic words like "towels", "garbage", or "clean". As well, on the Friday morning, there must have been an unveiling of one of their renovated rooms because there were many people (marketing crew, executives, etc.) congregated outside my room and 2 doors down at 8:00 am looking, taking pictures, talking loudly, and planning for the future phases (yes, I could everything).”

Oct 19, 2007 by Curtis from Quincy, IL
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[7]

• Decent buckhead location.
• Parking was outrageous.

“Maid service was very poor, hotel needs new carpet.”

Sep 24, 2007 by David from Atlanta, GA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[7]

• Location.
• Unclean, internet didn't work, needs major renovations.

“The rooms and bathrooms were dirty, ran down, smelled like smoke, and needs a major facelift. The bed linens were old and worn and smelled like smoke.”

Sep 19, 2007 by Aliesa from Albany, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Beautiful, modern, clean and comfy beds.
• It took 2 hours for the staff to bring us extra blankets.

“I loved it. Would stay here again. We had a hard time getting housekeeping to bring extra blankets, but other than that our stay was great!”

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Amenities at Crowne Plaza Atlanta Buckhead, Atlanta

24-hour front desk Adjustable thermostat Bar/Lounge Business center/services CD player and AM/FM radio Cable/satellite TV Child care services Coffee maker Concierge services Cribs Available Electronic locks Express check-out Fitness facility Golf nearby Internet Access Laundry/Valet Services

Milan Restaurant Newspaper delivered (Mon-Fri) Non smoking rooms available Parking - fee and valet parking available Pet policy: No pets allowed Pool - outdoor Room service - limited hours Safe deposit boxes Sauna Shoe shine Telephone w/voicemail and dataport Transportation services Vending and ice machines Video games and player Wake-up services Work Desk with Lamp