Crowne Plaza Atlanta Buckhead

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User Reviews for Crowne Plaza Atlanta Buckhead, Atlanta

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Jan 16, 2010 by Robin from Greensboro,NC
Overall Rating: 9

• Extremely nice hotel with lots of amenities. Views were nice and location was convenient (across from Marta Stop).
• No shuttle service from Friday 3:00 pm until Monday 8:00 am. I have never stayed in Buckhead and not had this service available.

“I loved the hotel. The restaurant was a little pricey, but food was excellent. I will not stay here again though. The lack of a shuttle was a big deal to me. I work hard at the trade show and the last thing I want to worry about is traffic when I can finally get off my feet and have a few drinks. No shuttle means a $20 taxi ride. It also means I will be staying elsewhere.”

Jan 10, 2010 by Jeff from Valdosta,GA
Overall Rating: 7

• Decor.
• Overpriced, no coffee maker in room, heat very loud and woke me up when it came on.

“Front desk and bellhop staff was very friendly and responsive to me. Try to get a room as far away from the elevator as possible, as it makes a loud noise when the door opens, not to mention the loud people getting on and off at all hours.”

Dec 4, 2009 by Leslie from Maryville,TN
Overall Rating: 10

• Decor and location.

“The staff was extremely helpful and accommodations were great.”

Nov 18, 2009 by Gerry from Bainbridge Island,WA
Overall Rating: 1

• Terrible service.

“Would never stay in a W again, no one in this hotel has any idea what hospitality means, we had to ask several times for the toilet to be fixed, they would clean the room and not replace the towels, removed the robes from the room, we had to call 3 times to get glasses, the list goes on and on.”

Sep 28, 2009 by Jody from Salem,IL
Overall Rating: 9

• Interesting decor and there were nice toiletries.
• The air conditioning blew on me all night.

“We really enjoyed out two nights at this hotel. The room was very attractively and creatively decorated. We enjoyed the artwork, the color scheme and the comfortable furnishings. My only complaint was that the comforter was too heavy to be comfortable and there was no other blanket/quilt to cover-up with. I also felt the room air conditioning blew in my face all night. The breakfast we had in the Market restaurant was very healthy and well prepared.”

Jun 14, 2009 by Valerie from San Francisco,CA
Overall Rating: 1

• Location in Buckhead.
• Front desk lost reservation for 3rd night and wanted me to pay. Room not cleaned for 2 days.

“Incompetent staff. Small rooms. Constant branding and advertising of W is tedious. Tiny pool. Fitness room not well-equipped. Pocket door in Fitness Room Toilet would not lock! Room not cleaned for two days. Constant trips down to desk. Minibar refrigerator not plugged in on arrival. No coffee maker in room. Nickel and dimed everywhere. Not a 4 star hotel experience.”

May 23, 2009 by Michael from Weston,FL
Overall Rating: 5

• The room service was excellent.

“I recently stayed at the W property. I'm pretty sure the Hotel's concept is to attract the young hip/cool professional crowd. I was staying there on business. Although, I appreciate the night club atmosphere, I wouldn't say it is the best place for a business traveler. The room was just OK. I wouldn't say it was anywhere nearly as luxurious as other properties I've stayed at in Buckhead like the Grand Hyatt or the JW Marriott. I especially didn't like the fact that the curtains on the windows are crepe in design and don't completely block out the light. To me that is standard at any property I would say that. The primary purpose for a hotel is to have a room you can sleep in. If you are just there for a party and are looking for a place you could crash at, I would recommend the W. If you are looking for a luxury 4 star property, I recommend the Grandy Hyatt or the JW Marriott.”

Mar 11, 2009 by Lauren from Columbus,GA
Overall Rating: 10

• The rooftop bar was romantic and had great views of the city.
• Not very child friendly.

“I took my boyfriend to the W in Buckhead for his birthday. After having a little difficulty finding the hotel in traffic, we finally found it, and the experience began. A very nice valet greeted us and helped us with our bags, the front desk person was incredibly friendly and gave us ideas for dinner that night. The room was gorgeous and comfortable, though probably not the best for travelers with children. The rooftop bar was romantic and very trendy, with great views of the city.”

Feb 3, 2008 by Jonathan from N Miami, FL
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[10]

• Comfortable room.
• Could not get room cleaned all day have to move rooms due to this which was ridiculous?

“Great location, lacking in help and poor resolution skills. Wireless internet horrible on lower floors.”

Jan 29, 2008 by Shannon from Jeffersonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful. Room was outstanding.
• Parking was expensive.

“This hotel was a true treasure. The staff was absolutely outstanding and accommodating of all requests. Could not have asked for friendlier staff. Room was outstanding. Carpet was a little worn, but the rest of the room made up for that. Parking charges were high, but that is to be expecting in Downtown Atlanta. The hotel is situated in a wonderful neighborhood surrounded by high end malls and restaurants. Everything you need within walking distance.”

Jan 28, 2008 by Helen from Goodlettsville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was the most comfortable I've ever slept in, the staff treated me like a queen!
• I can't think of anything I did not like about this hotel.

“I loved staying at the Crowne Plaza Hotel, as it was the best of both worlds the most luxuriously comfortable and friendly it could possibly be, and in a price range that wasn't out of reach for me as a traveler.”

Jan 28, 2008 by Joanne from Carrollton, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[9]

• Location to mall and Marta Station.
• Filthy! Run down.

“This hotel has got run down, it is very dirty, the carpet in the room is filthy, and you would never walk barefoot in the room. The chair and ottoman in the room are stained and dirty. Coffee in the room half the time only had 3 hangers, not well.”

Jan 28, 2008 by Bryan from Bethesda, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free WiFi.
• $18 self park fee, 4pm check in time, saggy mattress.

“When checking in at 2:30, was told that check in was at 4pm (the latest of any hotel I've stayed at in recent memory), and the only room that was ready was a smoking double (I found difficult to believe). When I arrived in my room, it was saturated with tobacco stench; the mattresses (both) sagged in the middle like hammocks. Upside was free WiFi and decent gym (although treadmills were of an inferior build and brand). Another downside was excessive parking fees of $18 for self park; it stung a bit more when I opened up the windows and looked out at the enormous empty parking lot for Neiman's next door. Good location in the middle of Buckhead.”

Jan 26, 2008 by Tamika from Montgomery, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the style of the hotel.
• Valet parking took too long.

“This hotel was very upscale and in the heart of Atlanta, so it was in walking distance of shopping, touring, and nightlife.”

0 of 1 people found this review helpful.

Jan 24, 2008 by Ken from St. Charles, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• This hotel is located in a wonderful area and is very convenient. It is a good hotel for weekend visits.
• The heat in the room was very efficient. The heating unit did not get the room warm enough.

“This hotel is a great place to stay if you are in town for the weekend and looking to entertain yourself in the buck head area. It is very convenient to all that is happening.”

Jan 23, 2008 by Laura from Charleston, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• The location was great - central to shopping, eating, theater, etc.
• The advertised "high-speed" internet was dial-up slow.

“I've stayed in Crowne Plazas numerous times before and have always been very satisfied. This particular hotel, however, was not as sufficient as I had expected. The internet (which had been advertised as high-speed), was intensely slow, and when I called the front desk to inquire about it, they said there was nothing they could do. Additionally, there were no mattress covers/mattress pads on the bed, and the sheets were not deep pocketed, so the bottom 2/3 of the mattress was exposed at all times. You should never see the mattress at a quality hotel. I was disappointed that more time had not been taken with the linens.”

Jan 18, 2008 by Maria from Haslett, MI
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good customer service.
• Room service Trays stayed in hall way for over 24hrs.

“Taking into consideration the rate, I would highly recommend your hotel. It is comforting to have friendly, helpful customer service when traveling. All the necessary needs of a business traveler were met.”

Jan 18, 2008 by Carolyn L. from Milw, WI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Nothing.
• Everything.

“I am not paying for the stay.”

Dec 31, 2007 by Robert from Morristown, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location Access.
• Expensive self-parking facility.

“Great location, relatively quiet, clean and well appointed rooms, friendly staff.”

Dec 21, 2007 by Tony from Glenview, IL
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[6]

• Beds were nice.
• Staff and restaurant service was poor.

“This hotel will be going under and re model in early Jan 08 and the staff seems like they don't want to work there anymore.”

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Amenities at Crowne Plaza Atlanta Buckhead, Atlanta

24-hour front desk Adjustable thermostat Bar/Lounge Business center/services CD player and AM/FM radio Cable/satellite TV Child care services Coffee maker Concierge services Cribs Available Electronic locks Express check-out Fitness facility Golf nearby Internet Access Laundry/Valet Services

Milan Restaurant Newspaper delivered (Mon-Fri) Non smoking rooms available Parking - fee and valet parking available Pet policy: No pets allowed Pool - outdoor Room service - limited hours Safe deposit boxes Sauna Shoe shine Telephone w/voicemail and dataport Transportation services Vending and ice machines Video games and player Wake-up services Work Desk with Lamp

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