Best Western Granada Suite Hotel-Downtown

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Jul 24, 2008 by Bill from Raleigh, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff were fast and courteous.
• The hotel is beginning to show its age.

“We checked in on a weekend night. Took about 2 minutes for everything even though it was crowded. Very fast. All the staff were working hard. We got ready to go out to dinner (reservations made via the free in-room wireless), and called the front desk for a cab. Headed out (the cab got there in seconds) for a great night. Got back to the hotel, and hoped in the elevator to get some ice, and that's where the fun started. On the way back up, the elevator stopped. I called the front desk on the phone, and they said they'd have someone take a look. We waited. We waited some more. I figured it would take some time to get an elevator geek on the phone at 1AM, but after about 15 minutes, I pushed the door open, and we crawled out onto our floor. We went to the front desk to tell them we were no longer stuck, and they just said, "Oh, ok; so it was just moving slowly?" "No," I replied, "I forced the door open" "ok." Oh well, we made it out, and it wasn't worth complaining about any more. Their lack of concern was the only time I had a problem with the front desk. Check-out was easy, and my car was brought around quickly (valet parking only). I'd stay again, but I'll take the stairs next time.”

Jul 11, 2008 by Lindsey from Trussville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room overlooking the courtyard and the excellent free hot breakfast!
• Can't think of anything.

“We had a great stay at the hotel. It was better than I expected, especially for the price! Great view of the courtyard from our room. Very clean. Friendly staff. Great breakfast! Very good air conditioning. Oh and Dave Matthews Band rocked! It was a great experience. I would definitely recommend this hotel!”

May 13, 2008 by Doug from Lagrange, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Old style building, very comfortable, great location.
• Elevator was a good distance from the Entrance of the Hotel.

“Everything was great. We really enjoyed the hotel.”

Mar 24, 2008 by Julie from Sevierville, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[3]

• Nothing, would never stay at this hotel again.
• Very old with a small effort to update, bathroom handle falling off.

“I would not recommend this hotel. It was old and ragged. It was hard to find. Spend just a little more money you can do a lot better!”

Mar 14, 2008 by Raymond from Sweet Water, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location in Downtown Atlanta.
• A little noisy at night.

“Great location in easy walking distance to down town and Marta. Great service nothing fancy just good functionality with every thing you would need included including free Wi-Fi business travelers dream location and services.”

Mar 3, 2008 by Theresa from Jacksonville, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was very nice and provided everything but a place to eat dinner.
• They provided a breakfast buffet, but no place to eat in the evening.

“Overall I would stay there again.”

Oct 21, 2007 by Robert from Ocoee, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Located one block from Marta.
• Bed was too soft and linens did not fit the bed.

“Parking is in the basement and very secure, but costs $15 per day. Room air conditioning is excellent. Cable TV is limited - old, typical hotel cat subscription type. Manager reception is 5-6 pm and the bar is well stocked.”

Sep 13, 2007 by Chad from Brownsville, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• I liked the design of it and how appealing it looked from the outside.
• The parking area was not real close.

“It was absolutely a great stay, even though when we first arrived, they thought we were not coming and gave our room up, even though prior to that I had called to confirm we were going to be coming in late out of state and she said they would make not of that, but the gentleman that was there that night got everything squared away for us and was very apologetic. Was very nice service and very professional-like. We would definitely consider staying there again.”

Aug 23, 2007 by Jean from Knoxville, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The hotel staff was very helpful in all aspects of the weekend business trip, exceed expectations regarding atmosphere and cleanliness.
• Access into the main lobby for check in and check out, several steps to entrance. The elevator to guest rooms too far away from main area.

“The staff was very friendly and helpful. The valet parking and shuttle service was exceptional. The overall appearance of the hotel was very pleasing.”

Jul 19, 2007 by Julie from Oklahoma City, OK
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[7]

• Friendly service.
• Slow shuttle service.

“I felt mislead. I thought I selected a hotel w/ a restaurant. Only one shuttle available to service a major market.”