Sheraton Atlanta Downtown

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Oct 13, 2009 by Kimberly from Dallas,GA
Overall Rating: 8

• The room was clean the bed was comfy and we had plenty of towels.
• Renovations going on outside appearance.

“Everyone at the hotel was very nice. The pictures online did not reflect what we saw at the hotel. We do not feel this was a 3.5 star hotel and parking was expensive and a very far walk.”

Oct 5, 2009 by Jerry from Highlands Ranch,CO
Overall Rating: 10

• I enjoyed the out pool and snack bar.
• Some noise from renovation work.

“This is a great value hotel. Make sure and ask for a renovated room, but keep in mind that where the renovation is complete the next floor above or below may be getting renovated. Only heard noise from 8 to 5 which did not bother me. Worth it for a updated room. Very nice pool area, outdoors but protected from wind and road. Easy to walk to snack bar to drinks and snacks.”

Oct 3, 2009 by Jeff from Greer,SC
Overall Rating: 1

• $20 to park. When you can park $5 could park all day in a lot across the street.

“Hotel was under renovation. The hotel is located downtown but mainly on the edge of downtown. They charge $20 a night for parking when you could park for $5 across the street for all day. The hotel wasn't stroller friendly so if you have small children make sure you avoid. I basically feel that I would have had a better experience at a Best Western or Holiday Inn.”

Oct 2, 2009 by Kateia from Simpsonville,SC
Overall Rating: 6

• The pool/patio area was very impressive. Also very comfortable beds and pillows.
• I did not like that parking and Internet were extra charges.

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Sep 21, 2009 by Denise from Ellijay,GA
Overall Rating: 9

• The pool area is beautiful.
• The room was a bit small, but certainly adequate.

“A very nice spot, the room was clean and attractive. The staff was friendly and helpful.”

Sep 11, 2009 by Kim from Newtown,PA
Overall Rating: 9

• The bar/lounge was great for a hotel.
• The parking garage.

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Aug 25, 2009 by Henry from Monroe,LA
Overall Rating: 8

• Parking attendants had us park in rain instead of unloading under the Shelter.

“Hotel check in was extremely friendly and hotel was conveniently located.”

Aug 9, 2009 by Hector from Pembroke Pines,FL
Overall Rating: 8

• Staff very helpful, esp. Andres.
• Pool was very cold, hot tub out of order, again.

“Great for those who don't mind walking slightly off the beaten path but close.”

Aug 3, 2009 by Mark from Jacksonville,FL
Overall Rating: 3

• The staff.
• Hotel undergoing renovations which started at 6 AM.

“The hotel would rate about a 3.0 at best if everything had gone as planned but the hotel was undergoing a renovation which wasn't complete in the private areas. I had a long day and got to bed late and requested a 10:30 wake up call. The drilling and general construction work started at 6:00 AM and when I called the desk told me they had had many complaints and the workmen would stop but every 20 minutes it started again so finally I just got up and said the heck with it. I should have stayed in a motel 6, at least it might have been quiet. $20 parking fee and I didn't mention to you that I am in confined to a wheelchair so in my opinion they should have at least not charged $28 for valet parking. I will say the staffing on all levels were courteous but this hotel or at least the floors they were still working on should not have been for sale.”

Jul 31, 2009 by Amy from Big Stone Gap,VA
Overall Rating: 10

• The staff was excellent, helpful and friendly. Room was remarkably large and clean. Beds comfortable. Large bathrooms.
• The parking garage was small and very tight fit for big vehicles.

“Beautiful, comfortable and great location. Within walking distance of downtown attractions. In the city but felt very safe. Conceirge were top rate.”

Jul 24, 2009 by Katie from Lynchburg,VA
Overall Rating: 6

• Aesthetics and decor.
• Parking fee, room wasn't cleaned.

“This hotel is in a great location however due to the location, we were charged a parking fee of $20 per day. There is a very long walk from the parking garage to the guest rooms. Also, the housekeeping staff did not clean our room on our second day.”

Jun 19, 2009 by Michael from Jonesboro,GA
Overall Rating: 10

• Warm, friendly, clean, inviting.
• Long walk to elevator, very small bath.

“Overall very happy with my stay, would recomment hotel to friends and would stay again.”

Jun 17, 2009 by Betty from Westbury,NY
Overall Rating: 10

• Excellent location for attractions, fantastic reception and concierge.
• Beautiful pool area but when attempted to swim, temperature was far too hot for comfort.

“Upon arrival we were greeted with a warm welcome. Everyone was pleasant and the concierge was very helpful. Room was comfortable and clean. Good exercise facility. Only drawback was the pool under repair and when ready was too hot - like a sauna.”

Jun 8, 2009 by Diego from Del Rio,TX
Overall Rating: 7

• Nice selection of fresh foods at the 24 hour deli.
• Had to pay per day internet access.

“The restaurant was upscale, but I was disappointed in the execution of the seafood pasta that I ordered and the quality of the fried tofu that my wife had. The appetizer of bisque was quite tasty as was the tower of fried tubers. The service was very good.”

May 8, 2009 by Susan from Tega Cay,SC
Overall Rating: 9

• Beautiful indoor pool area.
• Floor in lobby is ugly.

“Good service and standard 3.5 star accommodations. I'd stay their again.”

Apr 19, 2009 by Tara from Hokes Bluff,AL
Overall Rating: 1

“We stayed at your hotel in downtown Atlanta. We had a late check-in and upon arriving to our room we unloaded all of our luggage and got the children settled. One of my children was in a wheelchair. I went in the bathroom and noticed that all the soaps were open, there was two used soaps in the shower with pubic hairs on both. The vanity was nasty and had not been cleaned with used soaps left. The plastic cups were open and used and still on counter. There was bloody band aids and trash in the garbage where it had not been emptied. I have never been so disgusted at a hotel. The Kleenex box was there and empty. The beds were made-up with dirty sheets. So we called front desk and they said they would send someone up to clean. She was wonderful and apologized.”

Mar 26, 2009 by Casey from Winter Park,FL
Overall Rating: 6

• Convenient restaurants in the hotel.
• $20 a day to park and $10 a day for internet.

“Location is good. Service is good. Ridiculous price on parking. Internet is not free. Although they do have a free internet lounge.”

Mar 23, 2009 by David from Rome,GA
Overall Rating: 1

• Can't think of anything.
• Staff was horrible.

“My wife got to the hotel before I did, and the front desk would not let her check-in, even though she had my credit card, the same last name and address. This has never been a problem anywhere else. Concierge said they could intervene but was overruled by front desk. Result was a 90 hassle to check-in, then the room key would not work and thus another trip to see the front desk. Terrible staff, dated hotel, and an unsafe location. Avoid this hotel if possible.”

Feb 18, 2009 by Zara from Martinez,GA
Overall Rating: 5

• The new mattress was actually very comfortable and the staff was cordial.
• Parking, bathroom size, room size, lack of information (did not know about indoor pool).

“This is a moderately nice hotel. The room was small and lackluster. The bathroom was tiny. The parking deck is extremely cramped with a very low clearance. It is also very dark and the route back to the hotel is narrow (walkway comes very close to moving vehicles) and dimly lit. The pool area is quite lovely but its an indoor pool.”

Feb 18, 2009 by Janice from Memphis,TN
Overall Rating: 10

• I liked the big new TV's.
• I didn't like having to use my card key to get out of the parking lot.

“It seemed very upscale and it felt safe though downtown. The TV opener was family friendly.”

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Amenities at Sheraton Atlanta Downtown, Atlanta

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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