Omni Hotel at Cnn Center

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User Reviews for Omni Hotel at Cnn Center, Atlanta

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Dec 8, 2009 by Cherel from Wetumpka,AL
Overall Rating: 4

• Everything except valet parking and children running rampant through the halls yelling.
• Valet parking. Dented my car and chipped my paint. Children running around hotel halls yelling. TV in room was small and offered minimal channels.

“I enjoyed everything about my stay at this hotel except the children running around the halls and the valet parking. The TV in the room was old and needed to be upgraded. The TV did not match the rest of the hotel. I did expect the parking and some of the valets and bell boys to be more courteous and professional. Everything was nice until I checked out and got my car back. My car, which I take such delicate care of, was dented and the paint chipped. They were supposed to call me to take care of fixing my car and they have not. I would stay at the hotel again because of location, but would not drive a car I cared about.”

Apr 15, 2009 by Jennifer from Saint Augustine,FL
Overall Rating: 10

• This hotel was very easy to get to and convenient to local attractions.
• Restraunts closed too early. The valet parking was pretty pricey at 30.00 a night and not really any other parking options.

“We really enjoyed our stay here. The staff were extremely friendly. The hotel was in a great location and it was a beautiful hotel. We also enjoyed looking at all the CNN things.”

Apr 14, 2009 by Maria from Savannah,GA
Overall Rating: 7

• Convenient to all attractions in Atlanta and there was a lot to do in hotel.
• The way the valet parked our car when we left and the room was hot shower was dirty.

“Hotel was convenient to attractions. Room was hot even though the thermostat was in room. The pillows on the bed were not firm at all. The view from the window was beautiful. We had a park view.”

Apr 13, 2009 by Bridgett from Vicksburg,MS
Overall Rating: 10

• It was in a wonderful location, comfortable, friendly, clean, and etc.
• I thought the charge for parking was a bit much.

“I would recommend this hotel. It was in a good location. It was beautiful. I did not expect to have to pay $30/night for parking. There should have been space for parking for hotel guests without charge.”

Mar 12, 2009 by Todd from Winston Salem,NC
Overall Rating: 6

• The view
• Bar in check-in lobby, noisy : old room service trays in hallways.

“The furniture in the rooms was worn out, the beds were very hard and I feel that they tryed to cover this up by putting pillow top mattress covers on the beds. Room service trays were left in the hallways overnight and made the place smell like a diner.”

Feb 24, 2009 by Ben from Dothan,AL
Overall Rating: 8

• Staff was extremely accommodating. Food court and the CNN tour.
• Parking was difficult to locate unless already been there. Room service still came to room even with privacy sign on the door.

“Staff was extremely accommodating and would recommend this hotel when visiting Atlanta.”

Dec 2, 2008 by Andrea from Maryville,TN
Overall Rating: 10

• Friendly staff, beautiful decor and proximity to CNN center.
• No microwave or fridge in the room.

“Hotel was beautiful, staff was friendly and accommodating. The proximity to Phillips Areana and the CNN center can't be beat. I would definitely stay here again on future trips to Atlanta.”

Nov 11, 2008 by Len from Milton,FL
Overall Rating: 5

• Location.
• Charged $ 30 for parking, no breakfast and thin walls.

“The location was perfect for what we needed but other than that nothing special at all. $ 30 a day for parking, $13.50 for breakfast at their little café, uncomfortable bed and pillows, very thin walls (you could hear every opening and closing of doors), nothing special in the room to distinguish it between a 4 star and a 2 star. Would stay again but only if not driving this time.”

Sep 4, 2008 by Michael
Overall Rating: 1

• Nothing.

“From the moment I tried to check in I should have known this was not going to be a good experience. I tried to check in at 2:30pm, told no rooms available until 3:00pm. Went back at 3:00, told no rooms until 5:00pm due to late check-out of football teams. At 4:00, they said it would be no more than 30 minutes to check in. At 5:30pm, they said they would gaurentee 1 hour to check in. Never saw a manager. Poor , poor, poor customer service. Will never stay at an Omni hotel.”

Sep 3, 2008 by Wayne
Overall Rating: 5

• The location was great for what I was there for.
• The rooms were ordinary. Nothing special.

“The overall hotel was good. The rooms were just ordinary rooms, no more than a comfort suite room.”

Sep 3, 2008 by Joe
Overall Rating: 10

• It was very close to all the events I went to Atlanta to enjoy. (Walking distance)

“The hotel was attractive and clean. The staff was attentive and very helpful. The room was relatively small for a four star hotel. The overall experience was excellent!”

Mar 1, 2008 by Nan from Lake Lotawana, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was excellent. They made sure that I had the room that I requested, king bed and all.
• Not a thing comes to mind.

“Good service, lovely room.”

Feb 1, 2008 by Jeanne from Jefferson City, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good location for attending concerts at Phillips Arena.
• Rooms are very nice, but very noisy, didn't sleep well.

“The hotel was nice and had lots of conveniences. We went to a concert at Phillips Arena, and it was nice to have restaurants and bars in the hotel. It was nice to walk over to the arena and not have to worry about cabs before and after the concert. The staff was very helpful and friendly. The only complaint we had was the noise level at night, it was hard to sleep. I will stay there again.”

Jan 16, 2008 by Karen from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and convenience.
• Logistically a bit confusing at first.

“I have stayed at the Omni at CNN Center several times. Each time it has been consistently clean and the staff was friendly and helpful. The location is very convenient to the Americas Mart. I would recommend this hotel to anyone.”

Jan 10, 2008 by Jeff from Winchester, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff.
• Nothing.

“Great hotel, great experience.”

Jan 7, 2008 by Kelly from Easley, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Walking distance to GA Dome (Chick-Fil-A Bowl).
• Valet parking at check-out was incredibly pitiful!

“All of the above positive ratings. However, the valet parking situation at check-out was the worst ever. We waited in line for our vehicle for 1hr and 45minutes! No apologies from hotel staff, apparently this occurs every time there is an 'event' in the Downtown Atlanta area. Should be a computerized system in place which would allow guests to stay in their room, lobby, etc, and wait (in comfort) to be notified that their vehicle is available. Rumor in the long wait line was that vehicles were parked all over Downtown, not just in hotel garage. The fee for so called 'valet' parking was $25/night, way too pricey for the service provided.”

Jan 7, 2008 by Raymond from Westminster, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location - Was able to walk wherever I needed to go.
• Valet Parking - I had to pay $25 to wait in line for over an hour to get my car!

“I enjoyed my stay very much. Maybe next time, they will figure out that on New Year's Day there's going to be a lot of people trying to leave at the same time. Maybe they will staff the Valet Parking accordingly next time.”

1 of 1 people found this review helpful.

Jan 5, 2008 by Stephanie from Roswell, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Crowded.

“Very nice hotel in wonderful location.”

Jan 5, 2008 by Faye from Austell, GA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• Location.
• Bed linens smelled musty.

“Great location. Hosts lots of large events so can be very noisy.”

Jan 4, 2008 by Bob from Seneca, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location in downtown Atlanta.
• Parking a little cumbersome.

“We attended the Peach Bowl in Atlanta and were able to secure this fine hotel in short notice (within walking distance of the game). Can't believe the price for the location.”

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Amenities at Omni Hotel at Cnn Center, Atlanta

24-hour front desk A Little Something/Gourmet to Go ADA-approved rooms available AM/FM Alarm clock radio Adjustable thermostat Air conditioning All-news channel Business center/services Cable/satellite TV Coffee maker Color television with remote control Concierge services Fire alarms/Smoke detectors/Sprinklers Gift shop/News stand Hair dryer Hair salon/Barber Iron/Ironing Board

Latitudes Bistro and Lounge Laundry/Valet Services Massage services upon request Newspaper delivered (Mon-Fri) Non smoking rooms available Omni Kids Program On-command movies Parking - fee Pet policy - non refundable fee Prime Meridian Restaurant Room service - limited hours Shoe shine Valet Parking Video Checkout Voice mail Wake-up services Web TV and Nintendo 64 video games

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