Sheraton Gateway Hotel-Atlanta Airport

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User Reviews for Sheraton Gateway Hotel-Atlanta Airport, Atlanta

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Oct 28, 2009 by Bobby from Raleigh,NC
Overall Rating: 9

• The hotel staff was very informative, prefessional and helpful.
• None.

“I enjoyed my stay there.”

Sep 27, 2009 by Rick from Helena,MT
Overall Rating: 9

• Location to transportation.

“Very nice place.”

Sep 16, 2009 by David from Knoxville,TN
Overall Rating: 9

• Nice place.
• Can't get room dark; sheets noisy, parking fee pricy, fees for everything!!!

“Hotel was much better than last time. Staff were friendlier, more helpful, accommodating. However, I had to press for a refrigerator and king bed without additional costs.”

Aug 3, 2009 by Frank from Hendersonville,NC
Overall Rating: 6

• Conveinent to airport.
• You could hear the people in the room next door like they were in the room with you.

“I t was a great deal for the price I got through Priceline, but it would have been disappointing at full price.”

Jul 4, 2009 by Heidi from Geneva,IL
Overall Rating: 10

• Everything was great.
• No continental breakfast.

“Clean, friendly staff, no airport noise, nicely decorated and easy to find.”

Jun 24, 2009 by John from Lagrange,GA
Overall Rating: 8

“Pool is to small for the size of occupancy. Only have 8 handicapped parking spaces for a large occupancy. Very clean, modern, friendly staff. would stay there again”

Apr 21, 2009 by Brian from Mt Juliet,TN
Overall Rating: 5

• Convenience to the airport was key in our liking of this Hotel.
• Paper walls, could hear every conversation from other rooms. Kept you up most of the night from all the yelling and kids running around in the halls.

“This Hotel was a convenient hotel for the business traveler. The staff was friendly, courteous and very helpful. The lobby was clean and grounds were well kept. The downfall for this hotel is the paper walls between rooms. You can hear every conversation being held, and everyones television channels, as well as the kids running through the halls at night keeping you awake. But, for the value of the hotel and the amenities, as long as you ask the staff to keep you in the upper floors aways from all the noise it's a great place to stay.”

Jan 24, 2009 by Hannah from Fort Collins, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice beds, huge windows, flat screen TV, pretty decor.
• Room was not close to being sound proof. Up all night because I could hear people going to and through and I could hear the dude next door on the phone. Privacy please!

“It had two huge comfy beds, a flat screen TV, beautiful huge widows with a city view and a flat screen TV. Classy. What wasn't classy was the fact that I could hear a conversation in the other room. All night long I heard doors slam and people walking through the hallway (probably because of the 2 inch gap from bottom of door to the floor.) I ended up putting a towel in the gap to keep light and sound out from the hallway.”

Sep 15, 2008 by al
Overall Rating: 6

• Clean room, comfortable bed.
• No free parking, $2.00 toll free calls.

“Nice clean rooms, comfortable beds, indifferent staff, be prepared to pay extra for everything from parking to toll free calls.”

Sep 14, 2008 by Richard from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, nice public spaces, convenient.
• Paying to park.

“Despite the age of this property, it is well appointed, updated, convenient, nicely decorated, great breakfast.”

Sep 3, 2008 by Wendy from Boaz, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, quite rooms, staff was very helpful and friendly.
• There was not much parking and you have to pay $8 to park.

“Our overall experience was wonderful. When we arrived the staff asked if we were going to the ball game and were told that there was a shuttle that would deliver us right to the doors of the Georgia Dome every 20 minutes. We chose to drive ourselves and the front desk attendant offered to look up the address for us so that we could plug it into out GPS. The rooms were wonderful, the bed was comfortable and everything was very clean. Very nice indoor and outdoor pools. The only thing I did not like was that we had to pay $8 to park in their own private parking lot, but it was very small. By the time we returned from the game it was full. I called customer service from the parking lot and was told to park in the back parking deck. When we got to the parking deck the gate would not open. I called back and told them that it would not open and the person said 'I forgot you have to have a pass to park there, go ahead and park in valet parking and you will not have to pay extra. So back around we went and did get to park right up front for no extra fee, but the valet had all of the parking spaces blocked off with cones, he did not offer to help move them. My husband had to get out and move them himself, the valet seemed like he was about to tell us we could not park there, until my husband spoke up and said that customer service told us it was okay. Over all it was a great experience, we will stay there again next year when we attend the game.”

Jul 31, 2008 by Richard from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity and shuttle to airport.
• No comp breakfast.

“Nice large hotel with a pool but great quick shuttle service with many runs to the airport.”

May 18, 2008 by Richard from Norwalk, CT
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good location, shuttle every 20 min to the airport.
• Standard quality control not there.

“We arrived at 11 PM and was given a room that had not been cleaned. After returning to the lobby I came to know "we had a lot of those today!"”

Apr 4, 2008 by Hugh from Springfield, IL
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[5]

• Most of the staff was polite and professional.
• Charges, charges, charges.

“First of all let me say that most of the staff here were polite and I have no issues there. I had the displeasure of being set up in the Sheraton by the army. My flights were delayed on my way back to the Middle East when my leave had expired so they put me up here. The hotel appeared nice and clean and it was. What really got me was that I did not feel welcomed there. I was put in a room with someone from another service who I did not know, of course this may have been the Armys doing. When we got to the room it was fine but I soon discovered that all that is included with the room is the bed. You were charged $10 a day to use their internet, $2 to make a toll free call, $5 for a bottle of water that appeared at first complimentary, they charge you for a USA Today unless you specifically tell them that you don't want it upon check in. The food was decent, but you could find the same quality hamburger across the street at Ruby Tuesdays for less than $13. I was reluctant to use anything in the room for fear of being charged for it later. I believe I would have been much happier paying for a room at the Super 8.”

Mar 23, 2008 by Linda
Overall Rating: 10

• Quick, easy, efficient check in, appointed rooms and excellent service.

“The staff, from valet parking to desk clerks and room service were all well above average. The room was very nicely decorated and extremely comfortable. Although I was a woman traveling alone, I felt very safe there.”

Nov 14, 2007 by Lori from Miramar Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Definitely had been very nicely renovated.
• The sheets were very rough.

“Excellent hotel with it's location to the airport with surprisingly no airport noise! Friendly staff and very nice room accept the sheets. Too rough!”

Oct 25, 2007 by Rhapsody from Roanoke, VA
Overall Rating: 3
Cleanliness:[9] • Staff:[4] • Location:[7]

• Very clean. Attractive rooms.
• Central air was old and didnt work.

“Well, our first night was great; other than the fact that the heat didn't work. Early the next morning the power went out, and the toilet didn't work either. When we call the front desk about the issue, we got major attitude. The hotel refuses to reimburse us for any 5 hour inconvenience. Instead we were charged for parking and for the complimentary water in the room.”

Aug 29, 2007 by Gloria from Conway, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, attractive, fresh, to be so near the busiest airport in the us.
• Water machine was always empty the three days I was there.

“This was my first stay at the Sheraton I always thought it was out of my range of stay but the price was good to me the staff was professional and polite eager to be of help the huge lobby was picturesque the people staying in the Sheraton was very friendly which was a shock the theme of the Sheraton you belong really stood up to it's theme.”

Jul 27, 2007 by Kelley from Xenia, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• The rooms were nice and spacious.
• They never refilled our shampoo or soap. When asked they said they were out of shampoo.

“Overall, I had a pleasant stay. The last night of my 4 night trip was a downer. I never bring shampoo when I travel. When asked (it was not once replenished) I was told the hotel was out. Ordered a carry out of salad for dinner, came with no dressing at all and found a feather in the food. Although they more than took care of me, I thought it took a very long time for them to have it ready. Lastly, we had to pay a cab to take us to the airport. The shuttle bus should have come at 11:00 am and one did come, but the driver was rude and would not say anything except that there wouldn't be another shuttle for 30 minutes. He then proceeded to leave his bus parked and walked away. There was no one to answer any questions. Should not post times of shuttle if not accurate. Almost missed our flight.”

Jul 4, 2007 by Mike from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice!
• Breakfast was terrible.

“I would live at the Sheraton if I could!”

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Amenities at Sheraton Gateway Hotel-Atlanta Airport, Atlanta

24 Hour Front Desk Available to/from Hartsfield International Airport; 24 Hours Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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