Renaissance Waverly Hotel

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User Reviews for Renaissance Waverly Hotel, Atlanta

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Jan 27, 2010 by Leah from Columbus,GA
Overall Rating: 4

• Put us in a handicapped room with a view was the roof and a wall.

“ Very nice hotel but our room was sub-standard. Couldn't wait to get out of there. Could tell the hotel wasn't over-crowded, yet they put us in a handicapped room with horrible view. ”

Jan 19, 2010 by Andy from Canton,GA
Overall Rating: 10

• Great public spaces and facilities.
• Pay for internet access.

“Best Hotel In this area. The cleanliness and comfort of the rooms can't be beaten. Beautiful hotel with lots of interesting facilities - restaurants, bar, pool, etc.”

Oct 14, 2009 by Mary from Deatsville,AL
Overall Rating: 10

• Rooms were nicely decorated, staff very; friendly, beautiful area outside to walk, flowers etc.
• One of the bed mattresses was sort of squeaky and felt old.

“The hotel was nice. I was there for a conference and my family came along for fun. They had plenty to keep them busy.”

Oct 14, 2009 by Stephen from Indianapolis,IN
Overall Rating: 10

• Convenient location, adjacent to shopping mall and free parking!
• Room service was a bit pricey.

“From the minute you walk into the lobby you become relaxed and comfortable. The rooms are huge! The service is impeccable. You really feel like you are being pampered. I loved this hotel.”

May 23, 2009 by Scott from Frisco,TX
Overall Rating: 9

• Location, room size, and work out facility.
• Soap and shampoo not in the room when checked in.

“Great location and rooms were great size.”

May 6, 2009 by Marianne from Indianapolis,IN
Overall Rating: 7

• Convenient to shopping, dining and beautiful artwork throughout hotel.
• There was a $15 charge to use the internet from your own computer.

“Great location near shopping, dining and interstate. Beds were comfortable and no mini bar or refrigerator in the room.”

Feb 27, 2009 by Gary from Mt Vernon,IL
Overall Rating: 8

• Large open atrium.
• Carpets were worn in the room.

“$15.99/day is outrageous for internet service. Free parking is a plus. Lounge/bar area is very nice.”

Feb 9, 2009 by kelvin from Chattanooga,TN
Overall Rating: 9

• I
  liked that the hotel was very professional and luxury.
• i didn't like the fact they don't have microwaves in all the rooms.

“The hotel is very professional. the bar is equipped with all you'll need to enjoy a sports game, or just to take time to gather your thoughts. Finally, you'll sleep all night in their feather like beds.”

Dec 8, 2008 by Jane from Atlanta, GA
Overall Rating: 3
Cleanliness:[10] • Staff:[2] • Location:[10]

• Beautiful, clean room.
• Awful customer service.

“I asked a room to celebrate our 2 year wedding anniversary. The woman at the front desk hardly said two words to us. We were then given a room on the 9th floor. The hotel had 14 floors. We were disappointed that we did not get a room on the top floor but we didn't want to cause a stink since we were there to celebrate. Once we got to the room, an hour or so later we called the front desk to ask a question about room service. The phone rang and rang and no one ever picked up. But the icing on the cake was the following morning. We were ready for breakfast but were told that breakfast was part of the Club (top floor) and they were not open on the weekends (it was Sunday morning). Not once did anyone apologize for the inconvenience. The hotel itself was beautiful, the room was very nice and clean, however, based on the service my husband and I received we will not be returning to or recommending this hotel.”

Aug 11, 2008 by Gerald from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The price and staff.
• Hard to drive to--- hard to find from the interstate.

“Very nice rooms. Friendly staff. Fair price.”

Aug 6, 2008 by Zacharia from Carthage, MS
Overall Rating: 3
Cleanliness:[9] • Staff:[9] • Location:[7]

• The gym and restaurants.
• I did not like the fact I was nickel and dime for everything.

“The hotel charges $15.50 per person for a continental breakfast, $15.00 per day for internet connection, $5.00 service fee for room service.”

Jul 21, 2008 by Cyn from Aug
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[1]

• Nothing.
• Unprofessional and rude front desk staff, unresponsive management.

“The personnel at the font desk were unprofessional and insulting - making inappropriate remarks and suggestions about my spouse in front of other guests and hotel personnel. While the guests appeared shocked by the conduct of the associate, others behind the front desk unsuccessfully attempted to hide their amusement. When we attempted to talk to the manger about the incident, our calls were not returned. While the facilities are above average (but not 4 star) our entire stay was ruined by the behavior of the front desk associates. We stay at Marriott Hotel 3 - 4 times per month and have never been treated in such an insulting and unprofessional manner. I cannot recommend this hotel under any circumstances.”

Jul 21, 2008 by Cynthia from Augusta
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[2]

• Nothing.
• Rude front desk personnel and unresponsive management.

“The personnel at the front desk were unprofessional, insulting, and generally rude - making inappropriate comments and suggestions about my spouse. These comments were made in the presence of other guests who seemed shocked while the other associates behind the front desk unsuccessfully attempted to hide their amusement. When we tried to talk to the manager about the incident, our calls were not returned. While the facilities were above average (but not 4 star), the conduct to the front desk associates ruined the entire experience. We stay at Marriott hotel 3 - 4 times per month and have never been treated in such an unprofessional and insulting manner. I cannot recommend this hotel to anyone under any circumstances.”

Jul 20, 2008 by Bob from Dayton, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The restaurant was excellent.
• We wanted a king bed but got two queens.

“Very nice and a great.”

Jul 15, 2008 by Jennifer from Statesboro, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[7]

• Nice, impressive lobby area.
• Room service. Did not even take out the trash.

“Hotel is in a good location close to both the I-285 and I-75 interstates. The hotel is not very appropriate for young children and housekeeping did not do a good job (didn't even take out the trash from the room). Area around hotel looks nice but unprotected parking lot leaves a little to be desired. Gas stolen from car overnight!”

Jun 9, 2008 by Nanc from Waterloo, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to place of business.
• No bad comment.

“First rate in every way.”

May 31, 2008 by Rosemary from Tuscaloosa, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• I really enjoyed the exercise facility. I had a very good workout.
• I expected the rooms to be larger with a fridge and microwave.

“Overall, the hotel was nice and the bed was quite comfortable. I had a good night sleep.”

Apr 4, 2008 by Laura from St. Louis, MO
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• The staff failed to control wild college kids.

“Once settled in our rooms, all hell broke lose with a group of college kids aspiring to be landscape architects and staying at the hotel for a conference with a group call planet. The kids banged on our door and others all night and then would run away down the hallway. This group must have held an all night pep rally because a group kept yelling in unison in the lobby/restaurant/conference area every thirty minutes. The design of the hotel acted as a megaphone and would amplify this yelling to a ridiculously loud level. The hotel staff was nice, but powerless to control this group of amateurs, and inconsiderate brats who acted as if this was their first trip away form their mommies.”

Mar 28, 2008 by Melissa from Mableton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the indoor heated pool.
• Only bad thing was housekeeping walked right into our room before check-out time while we were sleeping.

“Great hotel, loved the pool and gym, housekeeping just needs to pause after they knock to wait for an answer before barging in! Overall had a great experience.”

Feb 25, 2008 by Jo from Thornton, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I love the view of the hotel.
• The Internet should be free.

“The hotel has a nice view and it is very close to a lot of shops and restaurant.”

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Amenities at Renaissance Waverly Hotel, Atlanta

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Video Checkout Wake-up Service Water Skiing

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