The Westin Cincinnati

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User Reviews for The Westin Cincinnati, Cincinnati

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Apr 23, 2008 by Casey from Beaver Dam, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[10]

• Felt very luxurious. Very clean and welcoming.
• The pool area did not fit with the rest of the hotel-looked plastic and cheap.

“Overall a very good experience at the Westin. Very nice accommodations, but the pool area needs to be updated. The rest of the hotel looks so luxurious, but this area was very disappointing. The parking structure also had a very strange odor to it, but overall a very nice stay.”

Mar 19, 2008 by Laura from Westerville, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Awesome shower.
• Terrible view and coffee, not-so-friendly staff.

“Excellent location to area event venues. Easy to navigate on foot or by taxi. Lots of places to eat.”

Mar 6, 2008 by Samantha from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beds were comfortable, nice pool and hot tub.
• The gift shop was pricey and the salesperson rude.

“This is a great hotel and in a great location. Lots of wonderful restaurants nearby and right by the river. The room was comfortable. Beds great, bathroom shower also nice. We enjoyed the pool as well.”

Mar 4, 2008 by Jacqui from Coldwater, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bedding!
• Pay to park!

“Excellent bedding. Best mattress I have ever slept on. Great quality towels/linens. Great workout facilities with up to date technology (flat screens on treadmills/elliptical).”

Feb 20, 2008 by Anne from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very accommodating to children. Gorgeous pool and exercise facility and comfortable beds.
• Rooms were too hot, we couldn't adjust the temperature to a comfortable level.

“Hotel is in great shape. Security is excellent as room keys are required to access all guest floors. Valet was very efficient. Children receive nice packages at check-in with rubber duckies, outlet covers, Band-Aids, flashlights. these were a big hit. The online description does not list a pool, but there actually is a nice pool area. We had to run out to buy suits because we were unaware that this would be available.”

Feb 20, 2008 by Judi from Gallipolis, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[1] • Location:[9]

• Beds were wonderful.
• The girl at the desk when asked about what was going on in Cincinnati today replied, "There's nothing going on in this town!"

“The receptionist was not helpful and the concierge couldn't even find a map for us.”

Feb 19, 2008 by Michelle from Saint Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I liked the front desk person.
• I didn't like the fact the pool closed so early.

“The PARKING WAS HORRIBLE! I was never told that it was $24.00 a day to park my car. Unless I wanted to park under the hotel, which I almost wrecked my car. There was no space to fit my car down the tunnel. And if you didn't valet your car the bellmen weren't very nice. Also I had security called on my room for being nosey when there was no noise. I have to wake up to answer the door to be told to keep it down. I was sleeping. Another down fall was the food. It was $15.00 for a turkey sandwich that is ridiculous.”

Feb 14, 2008 by Audra from Knoxville, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• Indoor pool, great location, friendly staff.
• Not as nice as expected for a Westin.

“The hotel was great for the price I paid. It is not as nice as most Westin hotels I have stayed in.”

Feb 6, 2008 by Brad from Hillsboro, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, updated, quite and good location.
• Nothing - everything was very nice.

“This hotel is very nice and clean. Easy access to Kentucky and Downtown Cincinnati activities. I would stay there again.”

Feb 5, 2008 by Todd from Campbellsville, KY
Overall Rating: 9
Cleanliness:[6] • Staff:[8] • Location:[10]

• The modern decor was very nice.
• The hallway on my floor had not been swept.

“I love the decor and location. It was very comfortable and I enjoyed my stay.”

Jan 30, 2008 by Mindi from Louisville, KY
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location and staff was extremely courteous and helpful.
• Cleanliness of room was sub par but corrected by staff at checkout by comping our breakfast.

“We thoroughly enjoyed our short stay at the Westin in Downtown Cincinatti. At check-in, we requested a room with a view since we were traveling with a 9 month old baby and she goes to sleep at 7:30 p.m.; meaning we would be in the room all night. Immediately, we were upgraded to a Deluxe Fountain-view room at no charge. The location of the hotel was perfect. We walked to dinner without having to go outside at all, again, great since it was 27 degrees that night! At check-out, the receptionist asked how we liked our stay and DH commented on the cleanliness of the room, which he thought was sub-par for a 4 star hotel. Immediately, the receptionist apologized and offered to comp our room-service breakfast we had had that morning. I am sure if we had called to complain about the room (some mold in the bathroom and a few sharp objects and pills found on the carpet when I baby-safe the room before we settled in), they would have immediately fixed the problems. Overall, I would definitely stay at the Westin again and would not hesitate to recommend it to anyone. Goes to show you, customer service is still KEY in repeat customers!”

Jan 30, 2008 by Jeff from Fort Thomas, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• In the middle of Downtown Cincinnati.
• Needs to be updated as compared to 4-star hotels in other cities where I have stayed.

“Convenient to Downtown Cincinnati and has a beautiful view of Fountain Square.”

Jan 24, 2008 by Janet from Lexington, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Bright open area around pool and hot tub.
• Not many open restaurants nearby.

“Very nice hotel in downtown Cincinnati. Great view of Fountain Square. Close to shopping. Easy access to interstates.”

Jan 1, 2008 by Tami from Liberty Twp, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff.
• Beggars in the lobby at night.

“Excellent service, parking is adequate, but certainly not inexpensive. Area restaurants are excellent as well. The negatives are the presence of people, (maybe homeless? Or not) around the streets, and even allowed into the lobby area of the hotel. One was fairly aggressive, and startled us as he rushed up to beg for honey.”

Dec 19, 2007 by Barbara from Grand Haven, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• I love the beds and the restaurant ingredients were wonderful.
• Room service slows, with poor quality food.

“Great staff, nice location, rooms nice. Room service poor.”

Dec 13, 2007 by Paul from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient and attractive. Located in shopping district.
• Small pool.

“The Westin was a very comfortable hotel and easily accessible. It was part of the skywalk system, which was very handy in getting around downtown.”

Nov 29, 2007 by Donna from Irvine, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to stores/dining in downtown.

“Very nice, would definitely stay there again. Had a great time.”

Nov 28, 2007 by Daniel from Fishers, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location, great restaurant, great hotel.
• The heater was horrible for a 4-star hotel.

“The hotel was wonderful, great location, great restaurant, great bed, great bathroom. The heater doesn't have a thermostat so it hoes from scorching to freezing and back again when cold outside. We could also hear people in the rooms on either side of hours a few times, but not at night luckily.”

Nov 27, 2007 by Sheri from Mt Sterling, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The beds were great (my bed at home has similar layers so I hate not having that quality when I travel) nice room.
• Hotels are finally coming up to speed with luxury but one thing I would like to have in my room 'soft music' you have left out sound.

“Location, nice room with wonderful luxury bedding. My husband and I enjoyed our stay.”

Nov 22, 2007 by Brandon from Louisville, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was helpful and very friendly. And the Westin has a great downtown location.
• Paying to park is always a turnoff.

“Rooms have great views, big beds, clean bathrooms, and a great atmosphere.”

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Amenities at The Westin Cincinnati, Cincinnati

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services