Holiday Inn Lansing-South (Conv Ctr)

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User Reviews for Holiday Inn Lansing-South (Conv Ctr), Lansing

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Aug 27, 2008 by Krista from Grand Rapids, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[2]

• Nothing really. It was a very old property that has not been properly update and maintained.
• There were dirty windows, outdated furniture, no silk or fresh flowers anywhere in the hotel. The landscaping wasn't maintained.

“It was a special weekend and the condition of the hotel really put a damper on it. We didn't even feel safe to go down to the pool - which was in the basement.”

Aug 22, 2008 by Aaron from Whitehorse, YT CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The carpet was nice.
• Seemed to be in a general state of disrepair.

“The bad: This was definitely not a three star hotel. This is an old building which has seen one too many coats of paint. The mattress and box spring were stained beyond belief, the hotel and room smelled bad, the wireless internet was incredibly slow. I feel strongly that this hotel did not deserve its 3-star rating. I would rate this hotel 1-1/2-stars. Molding falling off corners. Wooden door in disrepair. Wallpaper peeling off bathroom wall. The good: Quiet during our weekday stay. We were upgraded to two queen beds at no extra charge. Air conditioning worked very well. Good water pressure. Carpet in the room was very soft (double padded). Ample parking. Overall, our stay wasn't horrible, but definitely not worthy of the three stars.”

Aug 20, 2008 by Jennifer from Kentwood, MI
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[7]

• The rooms were very spacious especially for larger families.
• Very old looking and smelling, needs major updating and cleaning and replacing of things.

“For the price of the hotel it was not what I expected, it was very large felt like a hospital, rooms were large but overall it was not a hotel I would recommend or go back to, parking was in a huge lot and could not see from your room, very old looking smelling and old overall, beds were uncomfortable it just needs a lot of updating!”

Aug 16, 2008 by Jessica from Deerfield, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• I was not pleased with the hotel stay at all.
• The hotel was dirty and old, not what I would expect for a 3 star hotel.

“The hotel was very old and dirty. The furniture was damaged and beds were stained. The towels were also dirty and stained. There were visible stains on the walls in the bathroom. Not at all what I would have expected from a 3 star hotel. I thought with it being a Holiday Inn, it would be nice. This hotel was a definite disappointment and I would certainly not stay there in future. I would definitely not consider this a 3 star hotel.”

Aug 8, 2008 by Angie from Cincinnati, OH
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[7]

• Easy internet access, refrigerator, coffee maker.
• Small bathroom.

“Decent hotel. Friendly staff. Plenty of parking.”

Jul 17, 2008 by Jeff C. from Morningview, KY
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[2]

• The pool was nice and so was the lobby.
• It is old, it is in a bad part of town, had to park in a gravel lot and walk.

“The hotel is old, I can live with that but it was also filled with FFA members. There were also two other groups using the hotel. There was no place to park, had to park the car in a gravel lot and walk.”

Jul 16, 2008 by Brandon from Lubbock
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[2]

• Staff.
• Everything else.

“I'm a perks member and love Holiday Inn Expresses (and usually Holiday Inns). I have never given a negative review to a Holiday Inn. But this is by far the worst at which I've stayed. Also, you have to park across the street. Guest service was okay. However, the room I was a moldy dump and was a disgrace to the Holiday Inn hotel chain. The dresser was basically caved-in scrap wood. The poor TV was fastened to but hanging on the edge of it and pointed to the floor. The desk was almost as bad. Curtain rope and pulley had been torn from the wall. Water temperature was temperamental. Shampoo bottle appeared to just be a refill. The headboard of the bed was the wall, and the air conditioner would make a loud thump before kicking on and rattling for about 15 minutes, basically ensuring lots of interrupted sleep. I called to complain about these things and asked to change rooms. I was given an apology and was told all the rooms were about the same. When I went to breakfast to use my coupon redeemable for one breakfast, I didn't notice the fine print that said maximum value $7.95. Of course, there was almost nothing on the menu less than that; more fine print: gratuity not included. When I got back to the room that evening, I called to cancel my final night. I gave the man my reasons. Overall, a very nasty experience. Bottom line: If you have a meeting there, you should be okay, but stay somewhere else!”

Jul 9, 2008 by Terril from Maumelle, AR
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Liked nothing about the hotel.
• Rooms need facelift, parking lot in back of hotel.

“The hotel is a far cry from a 3-star hotel. Surrounding businesses are boarded up, the parking lot is in the back of the hotel and partially unpaved. Poor lighting outside; felt very unsafe. The rooms are trashy, carpet filthy. Looks like nothing has been done to it in the past 25 years.”

Jul 3, 2008 by Michael from Bothell, WA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• Hotel staff was extremely pleasant and accommodating.
• Hotel, like many Holiday Inns is really showing it's age.

“The Lansing Holiday Inn offers easy access to local food, stores and highways. Although the hotel is looking a bit tired (like many Holiday Inns). The staff was very friendly and responsive. On premises, food was good and not overly expensive. Of course you have the facilities that appeal to families (pool, etc). If you need to bring the family to Lansing, the Holiday Inn should serve you well.”

Jun 16, 2008 by Ann C. from La Grange, IL

Cleanliness:[7] • Staff:[8] • Location:[7]

• Lobby area attractive.
• Bathroom held together by caulk.

“Generally run down appearance outside the lobby areas. Would not have considered this a 3 star hotel. Significant traffic noise for those bedrooms facing the street (trucks, buses, honking, etc).”

May 22, 2008 by Karen from Altoona, IA

Cleanliness:[4] • Staff:[5] • Location:[4]

• Nice big bed.
• No hot water, no matter what time!

“If you are not part of a convention at this Convention Center hotel, it has no charm. Rooms need some freshening-up (peeling wallpaper, new bathroom caulk), but the hot-water thing was a clincher. None at 5:30 in the morning, none at 9 a.m.”

May 18, 2008 by Bryan from Wyoming, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice quiet rooms with large comfortable king bed and plenty of room.
• No continental breakfast provided.

“The room was just that roomy, not cramped at all and well arranged. The rooms were quiet and I didn't hear neighbors or much hall noise. The room was comfortable and had a fine view and the hotel was very pleasant and clean. The hotel is very convenient right off the freeway and close to major shopping and dining. Some items were updated in the last few years while others needed updating but were not at all in bad shape.”

May 16, 2008 by Lee A. from Atlanta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[1]

• I had a roof over my head.
• Foul odors, cigarette burn holes in bedspread, dirty, bad location, slow dining service.

“I was very disappointed with my stay here. Beds were sunken in, faucets were leaky, there were horrible odors of sewage and marijuana in the halls. Seating in the main lobby were also old and sunken and there were no tables for placing drinks, materials on. The location was bad with limited restaurants in the area, service in the dining room was slow. The same people we saw vacuuming hallways were the ones serving us food in the dining room. While I was in a non-smoking room, the room smelled of smoke and had many cigarette burns in the old, frayed, bedspread. There was zero artwork on the walls and the furniture was broken--drawers did not completely closed and there was a thick layer of dust on the dresser indicating poor cleaning techniques. Water in the bathroom was slow to heat up and the bathroom fixtures are in need of updating. Overall, this was one of the most disappointing hotel stays I've ever had.”

May 15, 2008 by Barbara from Grand Haven, MI
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[8]

• The location of the hotel was very convenient, right off the highway and surrounded by restaurants and grocery stores.
• The hotel itself is very outdated and a little run down. My non-smoking room smelled like cigarettes.

“What this hotel lacks in style and cleanliness, it makes up for with its convenient location. My stay was not unpleasant, but I wouldn't say I'm eager to return either. The room was a nice size, with the exception of the bathroom which was so small that the door opened into the shower, just missing the toilet along the way. The room did have a mini fridge which was nice, but no microwave.”

Apr 14, 2008 by William from South Bend, IN
Overall Rating: 5
Cleanliness:[2] • Staff:[10] • Location:[4]

• The front desk was very helpful.
• 1970's furnishings. Very outdated, common areas dirty.

“While the front desk was great, the hotel does not deserve to be considered as 3 stars. It appears to be one of the chains hotels that need to be sold off or razed and rebuilt. The maids had done all they could to clean the room, but the age, the furnishings, and overall condition made the room depressing. Would not stay there again.”

Mar 30, 2008 by Tom from Fairfax, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• It was rated as three stars - not even close.

“Not easy to get to, not in the best area of town, was not a three star hotel.”

Mar 22, 2008 by Dale from Hesperia, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[8]

• The people at check in were great.

“The night desk person greeted me with hey Boss "What do you need"? This is after I called for a pillow 2 times and they told me it would be right there. 2nd day my room was not made up, when I returned I called the desk and they were sorry, assured me it would be cleaned in the morning. Sorry to say but my room was not touched the 3rd day, I returned back to my room at 10:30 pm and called the front desk for clean towels and waited 45 minutes and called the desk and cancelled the order for towels.”

Mar 1, 2008 by Travel from Fremont, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[5]

• The restaurant was great, there were vending machines and fluffy pillows. The cable and free internet were perfect.
• The bathroom was dark, old and its supplies were modest. The wake-up call system did not work.

“The price was fair. The room was spacious. The room itself was just a bit old: the heating system, carpet and bathroom had that old, damp, dark aspect to it. The bed was nice, the cable & free internet perfect. The staff was friendly and straight-forward. The restaurant food was great.”

Feb 28, 2008 by Charmaine from Burr Ridge, IL
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[4]

• It was inexpensive.
• It was not a three star hotel, was low class at best.

“We had no hot water in our room, the furniture was cheap, and kids were running all around the lobby. I would probably not stay here again even if it were free.”

Feb 15, 2008 by Randy from Hopkins, MN
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[7]

• Location was good.
• Old, not well maintained. Shabby carpets, torn wall paper, etc.

“Hotel is passed its prime, and hasn't been well maintained. At one time was probably a 3-star, but with lack of maintenance, calling it a 2 1/2 is be gracious.”

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Amenities at Holiday Inn Lansing-South (Conv Ctr), Lansing

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Iron Jacuzzi Laundry/Valet Services Modem Lines in Room News Stand Parking Phone with speaker Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Vending Machines Wake-up Service

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