Holiday Inn West Conference Center

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User Reviews for Holiday Inn West Conference Center, Lansing

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May 31, 2008 by Chris from Western Springs, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Pool area.
• Under renovation so no WiFi and heat/air not working in room.

“Have stayed in this hotel before and was very comfortable. I'm sure when the renovations are done will be lovely.”

May 21, 2008 by John from St. Charles, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Friday's restaurant was attached to the hotel. Other restaurants near but as well.
• Noisy. Smelled of chemical cleaners. Front desk was understaffed. Hotel guest computer was "out of service."

“We would not stay there again.”

May 19, 2008 by Beverly from Grand Haven, MI
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[3]

• It was quiet.
• The parking lots were in great need of repair, huge holes.

“Old outdated, need refrigerators and microwaves in king rooms. Fans in bathrooms. Outside security doors do not lock at night. Open to anyone. Not very safe.”

Apr 30, 2008 by Tami from Kentwood, MI
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[7]

• Location.
• First room was dirty and run down like most of the hotel.

“This hotel is in bad need of thorough cleaning and updating. The pool area was dirty, the halls were dirty and my first room was dirty. I was given a smoking room after requesting a non-smoking room and the staff was very unhelpful. I finally got my room switched for the second night of my stay and that room was much nicer.”

Mar 19, 2008 by Nita from Hebron, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• That is was connected to TGIF.
• The beds were too hard.

“The hotel was being remodeled and got me very sick with my allergies very flared up. I spent over $20 in medication while out of town and was totally miserable.”

Sep 18, 2007 by Laura from Fairlawn, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The hotel had a large pool area in a dome that was family friendly.
• The bed was not comfortable, too hard.

“The hotel could use some updating but it was clean and staffs were friendly. There is a TGI Fridays attached to the hotel.”

Sep 16, 2007 by Lawrence from Clearfield, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• TGI Fridays is a great addition to the hotel.
• No open electrical plugs in the rooms.

“The hotel was overall good. I did have to unplug lights to plug in laptop to access the internet.”

Aug 22, 2007 by Steph from Garfield, NJ
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[8]

• TGIF Fridays.
• The spiders on my pillow and in the bathroom and the shower drain were clogged.

“The hotel was neat but the shower drain and the sink were both clogged, so I had to buy some liquid plumber or I would not be able to shower. In addition there were bugs in my room.”

Aug 12, 2007 by John from Orlando, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Ideal location for us.
• Breakfast was not included with room and local calls were not free.

“The hotel was clean but the bath was small. There were large holes and deteriorated asphalt in the parking lot.”

Jun 23, 2007 by Jeanne from Roscommon, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Clean.

“Everything that came with room as perks free breakfast. Newspaper etc. They made us feel like we were cheap.”

Jun 18, 2007 by Steve from Carmel, IN
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• Cheap, met expectations.
• Long in the tooth, needs a refurbish.

“2.5 stars are correct.”

Jun 4, 2007 by Laurie from Reno, NV
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[6]

• It was clean and I liked the exercise room and indoor pool.
• Staff was not very friendly and did not take into consideration the type of customers before assigning rooms.

“The hotel its self was very nice, but the front desk did not take into account that normal travelers do not want to be placed in rooms next to groups of teenagers, which is what happened to us. We were right next to the pool which would have been ok if staff had enforced the 11pm close time, but they didn't and the noise was terrible. There was a group of kids ranging from 6-18 at the hotel and the front desk placed them in rooms next to customers without kids. I had to call security at 2:45 a.m. Due to the unattended teenagers in the room next door making so much noise. Not a very restful stay. When we checked-out, the front desk person did not smile or even ask how our stay was - which would have been a good question when someone is checking out at 4:30 a.m. Groups of kids should be assigned rooms in a different section of the hotel from regular guest. We did appreciate the use of the computer in the business center to print our boarding passes for our flights. Entrance by TGI Fridays has big pot holes in the drive way.”

Jun 1, 2007 by Diana from Shaker Hts., OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[4]

• The comfort.
• The hotel food.

“I really enjoyed my stay in the hotel. And I will come again.”

Jun 1, 2007 by Kimberley from Pickerington, OH
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[8]

• I chew ice and the ice was great!
• Dirty rooms, filthy carpet throughout, and smell of smoke too prominent.

“This is my second stay here. I would never stay at this location, it is dirty, outdated and the carpet is disgusting and makes you think you would catch a foot fungus for just walking on the carpet even with your shoes on!”

May 22, 2007 by Jill from Midland, MI
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[9]

• The location was convenient.
• Found a spider in the bathroom.

“This hotel is very old, needs updating badly. Definitely not a 2.5 star hotel.”

May 6, 2007 by Patricia from Southfield, MI
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view of the pool area was nice.
• The staff did not inform us of the noise level to expect until midnight.

“This was an older hotel with only one elevator for 3 or 4 corridors. Not suited for a senior citizen or someone that has difficulty walking long distances. The noise on the pool side can be unbearable.”

Apr 26, 2007 by L from Normal, IL
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[8]

• NA
• Old, shabby, thin walls, bad mattress.

“If I had paid more for this hotel I would have been upset at the quality of the facilities. It was worth the price, but not by much. This hotel has seen better days.”

Apr 25, 2007 by Diana from Shaker Hts., OH
Overall Rating: 8
Cleanliness:[3] • Staff:[4] • Location:[8]

• It was fine my child enjoyed the pool area.
• The carpets had big stains and the smell of cigarettes.

“I enjoyed my stay; it was very roomy and relaxing.”

Apr 24, 2007 by William from Sault Ste. Marie, MI
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice lobby and common area.
• Problem with noise from next room at 4am not.

“Corrected by staff after three calls to front desk.”

Mar 28, 2007 by Tina from Muskegon, MI
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[10]

• Good location, close to everything that I needed to get to.
• The closet door was broken, the walls needed to be painted, and the room had a stale smell in it.

“I expected the room to be a little nicer than it was. It needs to be painted and aired out. The closet door was broken and it just didn't look or feel clean at all.”

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Amenities at Holiday Inn West Conference Center, Lansing

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Connecting Rooms Copy Service Desk with lamp Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Laundry/Valet Services Modem Lines in Room Multilingual Parking Pets Allowed Pool Radio Restaurant Room Service Safe Deposit Box Satellite TV Sauna Security TV Remote Control Television with Cable Turndown Service Vending Machines Wake-up Service