Hilton Fort Wayne at The Grand Wayne Center

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User Reviews for Hilton Fort Wayne at The Grand Wayne Center, Fort Wayne

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Jan 22, 2010 by Lonnie from Spokane,WA
Overall Rating: 9

• Prompt and courteous service at all times.
• One instance of language by cleaning staff.

“Good amenities and customer service.”

Jan 22, 2010 by Steve from Oakville,WA
Overall Rating: 9

• Very pleasant appearance. Our room was large and comfortable. The bed and pillows were very comfortable.
• Toilet overflowed in our bathroom, room was not comfortable temperature for 2 hours after we arrived.

“Nice hotel for leisure or travel. The staff was helpful, but I had to wait two or three minutes at the front desk on more than one occasion to get my parking validated or have a question answered.”

Jan 20, 2010 by Jen from Bryan,OH
Overall Rating: 10

• Nice, clean, and modern hotel.
• Bathroom was small.

“Liked the hotel very much. Would stay there again. Only thing to mention on the negative side was the small bathroom.”

Jan 19, 2010 by Mike from New Haven,MI
Overall Rating: 3

• No public parking, not convenient to clients.

“Shower had no water pressure, literally had to run a bath rather than take a shower. Was reporting it to the front desk at checkout, and at the same time, others were complaining about the water pressure. This is not a 3.5 star hotel.”

Oct 31, 2009 by Paul from Indianapolis,IN
Overall Rating: 8

• Good location.
• Rooms weren't that nice,
  TV reception was poor.

“Hotel staff was friendly. Rooms are just OK, T.V. reception was very poor. Restaurant is elegant but limited in menu. Room service hours are too early, should be 24 hours.”

Oct 26, 2009 by Beth from Los Angeles,CA
Overall Rating: 3

• Location is in the heart of Fort Wayne.
• The staff was rude and sullen, Not one miling face in the whole hotel.

“We arrived and loaded our own luggage cart in the rain, while the bellman watched. The registration desk was helpful if not friendly. There was not one smiling face among the staff at this hotel. Even the bartender was sullen. On checking out we were informed that all of the luggage carts were unavailable. Finally an elderly gentleman found an old rickety cart that we then had to handle with no aid from anyone. I have stayed at many Hilton hotels and almost always have had a good experience, but something was amiss at this one. It was just a pit.”

Oct 16, 2009 by Julie from Belleville,IL
Overall Rating: 10

• Ordered room service -
  planked salmon was the best - service was excellent!
• In the heart of the city, just a little more challenging to navigate. The parking fee was also a surprise.

“Everything was wonderful! The bedding/pillows were plush and luxurious, immaculate housekeeping, front desk and room service personnel were top notch! We owned a restaurant and my husband is a chef - planked salmon and steamed asparagus were perfection - couldn't have done better myself!”

Sep 8, 2009 by Mike from Nappanee,IN
Overall Rating: 10

• The two rooms joining and the flat screen TV.
• Pool was too small and not very warm.

“The staff was great and separate TV were great for the kids.”

Aug 11, 2009 by Kimberly from Fort Wayne,IN
Overall Rating: 3

• Front Desk Rep- Elizabeth. Great customer Service.

“This Rep treated us terrible the 2 day duration of the trip and we decided to leave and go to the Hyatt.”

Aug 5, 2009 by CJ from Houghton,MI
Overall Rating: 9

• Nice facilities, nice area, great room
• Small out of the way pool, no hot tub

“Very nice hotel, only downfalls were no hot tub, and very small bar/lounge area. Would stay there again.”

Jul 22, 2009 by Merlin from Jackson,MI
Overall Rating: 9

• Great location great town to visit.
• Shower screwed up.

“Great hotel great location lots of things to do in walking distance.”

Jul 8, 2009 by Will from Brownsville,TN
Overall Rating: 8

• Great hotel in a great location.
• Had to pay for parking and the new LCD TV was wired poorly and had a very bad picture.

“This was a very nice hotel, but they really need to look at updates. The TV would be the best place to start, as you cannot buy new LCD's, plug them into analog converters and expect good picture. Aside from that the hotel was excellent.”

Jun 25, 2009 by Carleen from Tiffin,OH
Overall Rating: 10

• Clean, friendly and made parking easy.
• No queen size beds.

“Enjoyed our stay, everything was great.”

Jun 21, 2009 by Dale from Atlanta,GA
Overall Rating: 9

• Friendly staff.
• Parking was charged $7 per day.

“Quality hotel, friendly staff, clean and nice.”

Jun 3, 2009 by Patricia from Jenison,MI
Overall Rating: 7

• Downtown atmosphere.
• 7 dollar a day parking fee, parking inconvenient , very small bathroom!

“The convenience of location was great for us but the view was ugly and the bathroom was very low scale for the rest of the property. The tub was bad and it was very difficult to close the door as the toilet was in the way, adequate but really at a 2 star
level for the bathroom.”

Jun 1, 2009 by Claire from West Terre Haute,IN
Overall Rating: 10

• Nicely appointed, clean quiet,friendly, helpful staff, good restaurant.

“Easily accessible parking, comfortable area, attached to convention center, good restaurant, helpful staff, good restaurant service. Rooms attractive and comfortable.”

May 2, 2009 by Linda from Perrysburg,OH
Overall Rating: 10

• Tastefully decorated, comfortable bed! Quiet.
• Could use more electrical outlets in the rooms, need a hairdryer in the bathroom.

“Very pleasant stay.”

Mar 10, 2009 by Rick from Elkhart,IN
Overall Rating: 8

• Comfortable bedding.
• Needs signs on the corners of building, you drive by and not see it.

“Very nice, clean and comfortable.”

Jan 27, 2009 by Deb from Elkhart,IN
Overall Rating: 8

• Great location for where we were going.
• I did not like that fact that you have to pay for parking!

“Only complaint was the parking fees!”

Jan 27, 2009 by Julie from Lagrange,IN
Overall Rating: 9

• They were very accommodating and we loved the beds/ linens.

“We love this hotel, every January we come into Fort Wayne for the march for life and we stay at the Hilton. For the location, the bedding, and the linens, this is a luxury hotel with a homely laid back feel.”

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Amenities at Hilton Fort Wayne at The Grand Wayne Center, Fort Wayne

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services Yes

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