The Chattanoogan

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User Reviews for The Chattanoogan, Chattanooga

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Nov 12, 2008 by Brian from Columbus, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and staff courtesy/customer service was top-notch.
• Some small details could be easily improved.

“Outstanding facility that has all of the high points covered well, quality of food, customer service, friendliness, etc. With attention to just a few fit-and-finish details (lighting in the bathroom, slope in the floor, valet key box out of place in opulent foyer), this would be among the best resorts available in its class. With a great location that is close to everything in Chattanooga from the family-friendly aquarium to several evening entertainment options, this resort is a quality stay.”

Sep 9, 2008 by Russell from Altamont, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, central location.
• $8.00 a day to park our car.

“Staff was very friendly and helpful. The room itself was about average, a nice bed, but a little small. We enjoyed the pool, especially the view of Lookout Mountain through the large windows around it. The restaurant was expensive, so we chose to eat elsewhere. Again the staff gave some excellent recommendations. All in all, a nice hotel. Would consider staying there again.”

Aug 14, 2008 by Will from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was clean and beautiful and the beds were terrific.
• The parking is a long walk if you don't want to valet.

“This is a really nice hotel, well run, and very oriented to customer service. The staff was friendly, knowledgeable and competent. The room was beautiful. They do not have flat screen TV but the WiFi is free which is unusual at a high end hotel. Sort of far from the downtown activities but very close to a nice shuttle that runs most of the time.”

Aug 10, 2008 by Stacy from Hueytown, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was the nicest hotel I have stayed in that area. Very clean, nice, and equipped for all needs.
• Parking I do not feel you should have to pay to park at a hotel you are paying to stay in when they own the parking lot.

“Extra clean, extra towels, great for couples or family. Everyone was very nice. Lots of staff willing to be there for what ever your needs are. The only complaint I have has to pay for parking in a hotel that owns the parking lot. I and the kids enjoyed the hotel a lot.”

Jul 28, 2008 by G.A. from Nashville, TN
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff, location.
• Price of room, price to park.

“This seems to be for travelers on an expense account, not individual travelers. The staff is friendly. The building is pretty. Beyond that, though, the hotel is lavishly priced for no good reason. The room is average in size with 1 straight backed desk chair and 1 sitting chair. Parking is $11 plus hotel fees. Embassy Suites and other suite hotels are much nicer and more spacious and have more amenities (full breakfast). This hotel needs a service to earn its asking price. I would recommend other high-end chain hotels or an upscale B&B in Chattanooga as an alternative.”

Jul 18, 2008 by Carolyn from Hendersonville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• All the staff was friendly and very helpful, the room was clean and the bed was fabulous! The maid gave us extra coffee and was so nice and pleasant.
• We liked everything about this hotel.

“The Chattanooga is centrally located, the rooms are clean and have fabulous comfortable beds. All of the staff was friendly, helpful and ready to please us anyway they could. A wonderful place to stay and relax.”

Jun 10, 2008 by Victoria from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extra friendly.
• The food was not as delicious as I had thought, it was not flavorful.

“Excellent hotel, clean & friendly staff. The facilities were wonderful.”

May 25, 2008 by Linda from Dahlonega, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable - wonderful beds.
• TVs needed improvement & refrigerators in rooms would be nice.

“Stayed in hotel with my husband and in-laws. We were very happy with the accommodations and my sister-in-law and I even spent the morning in the spa. Very restful couple of days after months planning my son's wedding!”

May 16, 2008 by Mac from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The food in the restaurant was excellent.
• Corridors too long, especially for people with disabilities.

“It is an unknown gem!”

May 12, 2008 by John from Lawrenceville, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Friendly staff, nice atmosphere.

“Linens were not changed prior to our arrival! It took 45 minutes to get a drink at the bar, there was a wedding reception going on at the time. There wasn't a remote control in our room when we arrived.”

Apr 30, 2008 by Alice from Albertville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Better than I expected. Room service was great for tired travelers.
• Price of drinks were expensive.

“We had a wonderful stay. The hotel was better than previous ratings stated. We will stay at this hotel again.”

Mar 28, 2008 by Nicholas from Nashville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor is modern and very unique, especially the see through fireplace.
• No refrigerator in the room & lack of outdoor pool.

“This was a really great hotel with a wonderful ambiance due to the modern decor. The staff was professional and friendly. We visited the spa and I received a massage (Rhonda was excellent) & my wife really enjoyed her facial. The indoor pool is nice when its cold, but we would have liked an outdoor pool since the weather was nice! It's also a little small and became crowded when 5+ kids started splashing around. We absolutely loved the rooms & the beds were very comfortable. The bathroom is nice and the shower had plenty of pressure & the water temperature was stable. The only thing we noticed missing was a mini-fridge. We took some food to go from the restaurant, but had no place to keep it cool. No big deal, but we found it odd given how nice the rest of the room was. Overall, we loved it and will always return when we visit Chattanooga.”

Mar 24, 2008 by Sharon from Madison, AL
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[6]

• The price for quality compared to others in area.
• Had an incident with small child, no follow up from hotel.

“Overall, I was pleased with the location, room, dining and especially price quoted for the Chattanooga however, I was upset and still am chasing them down for an incident that occurred whilst staying with my five year old. She awoke the next morning with a rash and lumps all over her torso having never suffered from any allergies of any sort, I was immediately alarmed. I brought this to the attention of the front desk and housekeeping who agreed that the marks looked pretty bad. I informed them that I'd be traveling back home immediately to consult her pediatrician on the matter. Who sumized that this was probably caused "by contact" as my daughter has never suffered from a food or skin allergy. To conclude, this was more than likely a reaction to dirty bed linen. Thankfully my daughter is now fine and cleared up but the fact that the hotel has not called to follow up on this and I am indeed the one still leaving voicemail and trying to tract down the hotel room manager, has me more than upset. Any incident, even small in nature directly related to this Hotel should always be of concern to management. We are frequent travelers both domestically and internationally and I am appalled with their lack of service to clientele and shall never recommend this Hotel again.”

Mar 18, 2008 by Janet from Johnson City, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very attractive.
• Parking Fees.

“This was an exquisite hotel. Well suited hotel rooms and lobby. Several restaurants to choose from, the hotel also had a day spa located inside. A few things that I did not like about the hotel was the pool, was located through the hotel spa and workout room, the pool was small and crowded. You had to pay for garage parking which was expensive. I had booked this hotel for its location to the convention center, but I found that it was a little farther than had originally thought, and saw other hotels that were closer and for location I would choose them next time. This hotel was beautiful and comfortable.”

Jan 24, 2008 by Dave from Lebanon, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Beautiful & Comfortable Hotel, great art, architecture, a wow experience!
• Location is across town from all main attractions. Wish the beds were queen instead of doubles.

“Love to stay at the Chattanooga and have twice. Beautiful, comfortable and upscale, the hotel is extremely well thought out in terms of providing a wow experience for it's guests. Wish the location was closer to the main attractions in town, but it's not so far that I wouldn't stay again. Also wish they had queen-sized beds in the double rooms, rather than standard-sized mattresses (not comfy when you're over 6'). A great experience for family, business or romantic getaway.”

Nov 11, 2007 by Virginia from Madisonville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Entire facility was beautiful & clean. Staff friendly & loved view.
• TV cabinet doors blocked view while sitting in chair. Coffee maker spout was too small & dribbled coffee.

“Accommodations were lovely & view towards the mountains, breathtaking. Staff friendly & accommodating. Dining was too expensive so ate elsewhere.”

Nov 1, 2007 by Brenda from Cleveland, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Attractive, contemporary decor; nice spa amenities; friendly staff.
• Staff confused/uninformed that we had prepaid for room, spa treatments, and banquet facilities.

“Attractive location and decor with excellent spa and banquet facilities. Still waiting for a phone call about an item we left in our room when we departed they need a phone system where you can actually talk with a staff member. The maid should have found our item and had someone call us, not the other way around.”

Jul 26, 2007 by Ida from Memphis, TN
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Bed was very comfortable.
• No mountain view. Had street view and other building gorge view.

“I expected this wonderful mountain view and a Jacuzzi. Well, that is only in a Presidential suite.”

Jul 25, 2007 by Monna from Decatur, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Close to major attractions.
• Business package too expensive.

“Hotel was very nice. Decorator touch in every room; very pretty and contemporary. Food was excellent and staff very helpful. A fellow business associate had her laptop stolen during the morning break in the meeting room, which raises security issues. The laptop was never recovered.”

Jul 16, 2007 by Stacy from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• There were 10 pillows on my bed!
• It would have helped if they had written instructions, info & map about the electric shuttle for transportation.

“I enjoyed my week long stay very much. In fact, I hated to leave. The staff was friendly and the hotel was very clean.”

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Amenities at The Chattanoogan, Chattanooga

24-hour front desk Air Conditioned Alarm Clock Bath Tub Business Center Cable TV Coffeemaker Color TV Concierge Desk Conference Facilities Connecting Rooms Cribs Available Dinner Double Bed Exercise Gym Express Check Out FAX Fire Alarm with Light Free Newspaper Full Breakfast Gift Shop Hairdryer In Room Handicap Facilities In Room Movies Indoor Pool Iron Ironing Board

Jacuzzi King Bed Laundry Service Live Entertainment Lounge Meal Plan-Bed & Breakfast Microwave Mini Bar Modem Jack Modem in Room Mountain View Radio Refrigerator Restaurant Room Service Shower Sitting Area Smoke Detectors Spa TDD Telephone Machine TV Remote Control Telephone Temperature Control Toilet Turndown Service Valet Parking Wheel Chair Access

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