Crowne Plaza Grand Rapids

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User Reviews for Crowne Plaza Grand Rapids, Grand Rapids

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Sep 30, 2009 by Steve from Sheboygan,WI
Overall Rating: 8

• Location was great and
  staff was friendly.
• Bathroom is small.

“Nice complex.”

Jun 20, 2009 by Mike from Mount Pleasant,MI
Overall Rating: 7

• Bed was comfortable.
• Fire alarm at 5:30 am.

“The hotel was clean, but is getting dated. I don't think it should continue to be considered a three star hotel.”

Mar 30, 2009 by Caleb from Chicago,IL
Overall Rating: 1

• The room service food was great.
• Everything else.

“My CD player didn't work, I almost busted my head in the shower 2-3 times a day, cause there was no slip mattress! The breakfast wasn't served until 6:30, when every other hotel serves at 6. Out of 8 ice machines in the hotel(2 on each floor), only 1 worked! Valet was never around. Highly flaunted sleep system was 1 pair of cheap ear plugs, a 1 size does not fit all blind, and lavender spray for your pillows that smelled like alcohol. The pillow top bed was an old bed with a pillow top put on it. I had a much much better stay at holiday inn express.”

Oct 16, 2008 by Ann
Overall Rating: 2

• The food was great and the room service girl was very friendly.
• Could hear room next to us, internet was down for hours, room was not clean and broken light bulb.

“Moved from first room - could hear next room very clearly. Large hair was left in the trash from previous guests and shattered light bulb in the nightstand light. Internet worked for first 4 hours of stay, went down for several hours. Front desk told us to call ISP tech's 800#. Spent 45 minutes on the phone for some guy who barely spoke English to tell me it was an Ethernet cable problem. Waited another 15 minutes for a new cable, and surprise, still didn't work. (Several other guests complained in the morning of same problem). My only positive of my stay - the food was amazingly good and the room service girl was very friendly and helpful.”

Oct 7, 2008 by Armando
Overall Rating: 10

• Price and facilities.
• A bit too far from everything.

“Excellent facility with great service.”

Oct 1, 2008 by Brenda
Overall Rating: 5

• Pool area was great for kids.
• Noisy hallways with kids running.

“My daughter had an allergic reaction in the room due to black mold in the bathroom. It was visible and horrible. It was not up to standards that I expect from a major chain.”

Oct 1, 2008 by Karen
Overall Rating: 10

• The bedding was wonderful!
• Breakfast was not complimentary.

“Very nice place to stay! I plan to come back!”

Sep 5, 2008 by Shola from Chicago, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• I liked the pool area a lot.
• The room carpet.

“The hotel was nice just didn't like the green carpet in the room. Felt like a motel.”

Sep 3, 2008 by Maggie
Overall Rating: 8

“WiFi didn't work but overall, it's a nice hotel.”

Aug 25, 2008 by Janet from Scottville, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice and comfortable for a short stay.
• No continental breakfast - the shuttle driver on 8/10 (mid morning) was not friendly and had no personality, the one on 8/23 (after 3 pm) was much better!

“I would stay again. The shuttle service was a great addition.”

Aug 21, 2008 by Tiashika from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean.
• The rooms were not in good shape.

“It was a nice stay for the price.”

Aug 20, 2008 by Donna from Fort Wayne, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[8]

• Location.
• Bed was very uncomfortable.

“This hotel had the worst bed I ever slept in; it was like sleeping on concrete. I'd never stay there again.”

Aug 13, 2008 by Aaron from Waterford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful and location was easy to get to.
• I had no problems here it was a very nice hotel.

“I would stay at this hotel again and will if I visit the area again.”

Aug 13, 2008 by Lee from Herndon, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenient to the Airport.
• A bit far from Downtown.

“This was one of the nicest Crown Plaza hotels that I have had the pleasure to stay at.”

Aug 5, 2008 by Anne from Freeport, MI
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[8]

• The indoor/outdoor pool is a hit with children.
• There was a cat show at the hotel that I was unaware of.

“A cat show was there and there were cats in the elevator, cats in the lobby, cats everywhere. Although the hotel is usually above average, this caused terrible allergy issues.”

Aug 2, 2008 by Barbara from Cleveland, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Pool and workout facilities. Restaurant had great food.
• Not close to Grand Rapids downtown attractions.

“Lovely accommodations. Clean, well decorated and pleasant, great place to stay while enroute to another destination. For this family it would have been ideal if it had been downtown and closer to places we came to Grand Rapids to see.”

Jul 27, 2008 by Sidney from Livingston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendliness of staff.
• Did not observe anything not to like.

“Very nice hotel in a great location to the airport. Clean rooms, good restaurant, and very accommodating staff.”

Jul 25, 2008 by Janice from Jerome, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• 2 pools.
• Room smelled like smoke. Baseball tournament in town, way too many children in pool without supervision.

“Friendly atmosphere. Inside and outside pool.”

Jul 23, 2008 by Nancy from Skokie, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The hotel headquarters changed our rooms to nonsmoking 2 beds.
• There was a new girl who was not solution-oriented and the manager checkout day was not people or woman friendly.

“We loved that we got adjoining rooms overlooking the pool. The furniture in the room was lovely and a very nice hotel overall. The water pressure in the shower was great and a nice big closet and large dresser drawers. The pool is large and you can swim from the inside to the outside pool. The gym and pool hours are 5 am to midnight, I believe - great when you get back late from a business meeting.”

Jul 18, 2008 by Catia from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice facilities, good business center.
• One of the front office staff.

“They would not put effort on cleaning the room on the last day (I extended my stay 2 more nights).”

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Amenities at Crowne Plaza Grand Rapids, Grand Rapids

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Breakfast Buffet Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Outdoor Tennis Parking Pets Allowed Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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