Baymont Inn and Suites Grand Rapids Airport

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Jun 4, 2008 by Jacalyn from Miwaukee, WI
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• It was across from my favorite shopping store.
• The beds were hard & uncomfortable. We were in pain when we woke up.

“It's a sub par hotel and they need to upgrade their beds, soundproof the walls and floors because you can here what's going on in the other rooms and hear people walking over your head. Also, the front desk had the TV on so loud that I had to go ask him to turn it down. We won't be staying there anymore. We lost much needed sleep!”

Feb 26, 2008 by Jeff from Sylvania, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• Nice exercise room.
• Staff was on the phone when we checked out and didn't bother to put the phone down to help us.

“The hotel was just okay. Nothing spectacular. I thought the key to get into the room was a little ancient. Room was clean. Front desk people were nice but were not about to go out of their way to help someone. I do not feel when someone is checking out that the front desk person should be on the phone talking on a personal conversation and not have the class to at least put it down to help a customer. Parking lot could have been a little better as far as snow and ice. It was done but the entrance from the car to the door had a lot of ice and there was no salt to be seen.”

Feb 20, 2008 by June from Glendale, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly and helpful staff.
• The weather!

“Wonderfully convenient. I had to call the hotel for directions late at night and the desk clerk was very helpful. The check in was painless, just a signature and I was checked in. The room was clean and arranged well. HVAC worked very great and the continental breakfast in the morning was everything we expected. Close to interstate and a variety of restaurants and shopping opportunities. We'd stay here again anytime!”

Aug 29, 2007 by Bruce from Madison, WI
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[5]

• Free breakfast.
• Tobacco stench in hallway, broken TV, failing air conditioner.

“If you are looking for a place to crash for the night and your expectations aren't too high, the Bay Mont is for you. However, the persistent stench of cigars & cigarettes in the non-smoking hallway, the odd aroma in the room itself, the broken TV set and the wheezing, overtaxed ac unit keep this hotel from anything higher than 1-star status.”

Aug 24, 2007 by Vivian from Detroit, MI
Overall Rating: 9