Best Western Hospitality Inn

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User Reviews for Best Western Hospitality Inn, Kalamazoo

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Aug 11, 2009 by Sara from Rockford,IL
Overall Rating: 8

• Free Wifi.
• Coffee pot was not clean.

“Good continental breakfast”

Sep 23, 2008 by Angelique from Pittsboro, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Friendly and helpful staff, good breakfast, good location.
• Small fitness room.

“This was the host hotel for our small conference. The location was ideal, the staff was wonderful and friendly (even made last minute copies for me at the height of check-in time), the down comforters were very nice, meeting rooms were big enough to hold our board meeting in, as well as prepare documents for our conference attendees. I recommend this hotel for meeting planners as well as visitors to the Kalamazoo and Portage areas.”

Sep 11, 2008 by Mike from Bloomington, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient, clean, friendly, nice place.
• Breakfast was a bit of a disappointment- limited.

“Very friendly staff, welcoming and very responsive.”

Sep 10, 2008 by Tom from Wakarusa, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Very clean and neat.
• Pool area dirty.

“Rooms very comfortable and clean. Staff was helpful. Breakfast was tasty.”

Sep 8, 2008 by Anne from Brighton, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Easy access to expressway, breakfast.
• Pool area needs updating, hot tub too hot.

“This hotel was efficient, comfortable and average in service. I would stay there again.”

Sep 3, 2008 by Margaret from London, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room size was nice and the breakfast was good.
• The front desk staff was not that friendly. The breakfast area was crowded so hard to get any breakfast.

“The hotel was nice especially for the price. It was a bit of a distance from restaurants but close to there highway. Overall I would recommend this hotel.”

Aug 25, 2008 by Ernie from Streamwood, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free internet and breakfast.
• The fitness room equipment isn't very good.

“Everything with this hotel is on par with a Best Western Inn. The free breakfast is nice, but the morning I was eating there, the batter machine for the waffles was broken. The fitness room equipment looks like it was picked up at garage sales. It had a cheap exercise bike, treadmill and stair machine. The free weights were a set of 40, 20, 10 and 5 lbs dumbbells. Who ever picked this stuff out didn't exercise themselves.”

Aug 15, 2008 by Barb from Toledo, OH
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[5]

• There was a hot tub and pool.
• They said breakfast was from 6:30 to 9:00 arrived at 7:30 and there was nothing to eat.

“I would not suggest anyone to go to this hotel.”

Aug 11, 2008 by Marty from Maumee, OH
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• Nothing.
• Staff was rude and ignorant.

“Do not and I repeat do not stay at this hotel. They do not have proper staffing that is informed on how to operate hotel equipment. We got our room checked in then when returning could not get back into our room. They made us stay in another room with none of our stuff. We were told later that they new there was a problem and never addressed fixing the door lock. At 3:55 in the morning there was a knock on the door and a note slid in that our door was fixed as if this was a remedy. I would never stay nor recommend this hotel to anyone. The staff was rude and no accommodating.”

Aug 9, 2008 by Monty from Simpsonville, SC
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[2]

• Not much.
• Not clean, old, poor breakfast, etc.

“Normally with PL a 2.5 is usually a Marriott Courtyard, Residence Inn, etc. This was well below what I have stayed in as a 2.5 star.”

Aug 8, 2008 by Jon from Peoria, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[10]

• Wireless internet.
• The room was dirty and tired. No light bulbs and worn out beds.

“This hotel may have been nice when it opened 20+ years ago but it is very tired and dirty now. I would not recommend it to anyone who cares about staying in a nice hotel with your family. The soda and ice machines were broke. Our beds were worn out and light bulbs were missing in at least two fixtures. This hotel should not be any higher than a one star hotel.”

Aug 6, 2008 by Sarah from Fort Wayne, IN
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location.
• 2nd stay, not good breakfast choices.

“Wallpaper peeling noisy hallways and ice machine kept me up all night. Instant hot water (this was great).”

Aug 5, 2008 by Heather from Fenton, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Close to the Air Zoo.
• Noisy old style air conditioner, bed uncomfortably hard.

“This one was predictably uncomfortable (bed hard etc, not enough pillows) and had the old air conditioner you'd expect at a Days Inn or Super 8 Motel.”

Jul 19, 2008 by Larry from Indianapolis, IN
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• It was ok, just ok.
• The desk was tiny, the air conditioner was on or off only.

“Nothing extraordinary here. I hate the iron being screwed to the ironing board on the wide end - it makes it unusable. Bed was ok, shower was ok. Maybe a star and a half, but not two stars.”

Jul 3, 2008 by Meghan from Rockford, MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• They offered continental breakfast and it was close to the highway.
• It was terribly dirty, front desk staff unhelpful, unsympathetic.

“The room itself was terrible. It was dirty, there was actually food inside the vents on the air conditioning unit. The bathroom light didn't work (and after bringing it to the attention of the front desk and a promise to have it fixed, we still spent our entire stay going to the bathroom in the dark and taking showers in the dark). The wallpaper border was peeling of the wall. We were nervous to actually sleep on the sheets. we were on a non-smoking floor next to a room of smokers. This was also brought to the attention of the front desk. The gentleman working told me "maybe they are smokers". yeah, well, not on a non-smoking floor they shouldn't be! It was a terrible hotel. Terrible staff and in a pretty bad area of Kalamazoo.”

Jun 7, 2008 by Claudia from Iron River, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[1]

• Close to highway, good continental breakfast.
• Too far from the university that we were visiting.

“Overall very clean, good breakfast, nice pool area. A bit out of the way from Kalamazoo proper, but convenient to the highway which helped.”

Jun 7, 2008 by Steven from Flushing, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Better than we expected from a Best Western in general.
• Towels were economy , and minimal quantity, walls between pretty thin.

“Considerably nicer than most Best Westerns. Appearance of recent renovations, a pleasant surprise. Clean grounds and property, staff, small but responsive. TV reception poor. Decent room for the price.”

May 19, 2008 by Larry from Indianapolis, IN
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[8]

• Internet connection was good, bed was comfortable.
• The room smelled like freshener from smoke, and had brown tinted cold water.

“Good-Internet connectivity, bed, accommodations bad-the desk chair has a broken right arm rest and a huge hole in the seat that looks like it was originally cigarette burned. The room has a "freshener" smell designed to cover up smoke, but it is a non-smoking room. These things are inconvenient. When I brushed my teeth, I discovered that the cold water, that I had been drinking without checking, was brown tinted. I let the water run to see if it was just an anomaly, but it remained a constant brown tinted water. Needless to say, it made me nauseous. This one factor will keep me from ever staying here again.”

May 16, 2008 by K from Davis, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• New bedding in some rooms is 3-star quality. Recliners in King rooms are excellent.
• Bedding quality varies room to room. Air conditioner not working.

“Some of the rooms at Best Western - Kalamazoo have the old standard hotel quilt bedding, but some have very nice "down" comforters and soft blankets. The king-bed rooms have a comfortable recliner and table that the queen-bed rooms do not. The nicer desks are also in the king rooms. Refrigerators are not standard in the rooms unfortunately and only a limited number are available for $10 extra per night. The old air conditioners are okay (unless you like to really chill the room), but the new digital air conditioners are poorly designed -- they adjust to a selected temperature, but take their temperature readings based on the outside air, not your room temperature. This makes it impossible to cool your room down, if the night is cool (but your room is still hot). This is a -major- problem if you don't want to open your window because you are on the first floor (safety) or have allergies (during the spring). The showers are nice. The sink counter area is extremely small and poorly designed. The toilet paper is not sandpaper, but far from nice. The soap is standard motel fare. The shampoos are the shampoo/conditioner blend instead of a separate conditioner (really important to some). The TV picture quality seemed rather poor, but was watch able. The staff was very courteous at all times. The complimentary breakfast is rather nice. The highlight is the malted batter waffles you can make yourself (pre-mix, but high quality waffle makers). Rest of breakfast items (same every day) include sausage, SOS (meat gravy on biscuits), pre-made French toast you put in the toaster, toast, bagels, cold hard-boiled eggs, coffee, orange juice, milk, cereals, fruit, pastries (they run out fast), and small muffins (not very good). If you want a donut, head down the street to Sweetwater's (ask at the desk) for some of the best in the country.”

May 13, 2008 by Michelle from Fremont, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean.
• Little lighting in pool area.

“Would stay at again if in area.”

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Amenities at Best Western Hospitality Inn, Kalamazoo

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Elevators Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Safe Deposit Box Skiing Television with Cable

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