Hilton Grand Rapids Airport

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User Reviews for Hilton Grand Rapids Airport, Grand Rapids

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Jun 7, 2008 by Sandra from Elk Grove, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[7]

• The employees are very nice.
• Decor feels very dated, may I offer you my services?.

“Overall I feel that this is for the business traveler and needs to feel more "hip".”

May 15, 2008 by Holly from Punta Gorda, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable beds.
• Minor repairs needed in many locations of hotel.

“Fire alarm went off repeatedly beginning at 4:30 a.m. Staff apologized at 5:30 a.m. When we finally gave up and left but at that point we hadn't been able to sleep. Other than that, it was fine. Walls and doors are rather thin if you follow my meaning.”

Apr 24, 2008 by Stephanie from Deerfield, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the size of the room, the sheets were especially soft.
• Way too many kids were staying there the night/morning we were there.

“The hotel was in a great location. The staff was friendly, the room was spotless. The Italian coffee that they provided you with certainly didn't hurt! The access to the internet was helpful; we were trying to find a restaurant.”

Apr 23, 2008 by Sue from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great and a wonderful pool area.
• Nothing.

“What a wonderful hotel the staff was great and my granddaughter made friends with some of the kids at the pool. Everyone was very friendly. The room was very spacious and comfortable. I would stay here again next time I am visiting Grand Rapids.”

Apr 23, 2008 by Cyd from Saline, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beds were comfortable.
• Staff in lounge not efficient. He struggled with simple tasks.

“I'd stay there again.”

Apr 21, 2008 by Gary from Highland Park, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, strawberries, OJ.
• Carpet cleanliness.

“You will be neither thrilled nor disappointed.”

Apr 16, 2008 by Tamara from Ontario, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed, swimming pool, actual glassware. single serve coffee/tea amount of pillows.
• No mini fridge.

“This motel was spotlessly clean, had a great location and the staff was very friendly. Parking was secure and the pool area was also spotless. Had a great stay for the money.”

Apr 16, 2008 by Elaine from Southgate, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[7]

• Ample parking.
• Housekeeping started knocking before 9am.

“Clean comfortable; I was not please with persistent house keeping staff - knocked first time at about quarter to nine - way too early for a Saturday morning!”

Apr 9, 2008 by Michael from Columbia, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location to where I needed to be was perfect.
• Hotel did not offer Jacuzzi rooms.

“This hotel was very nice. Rooms were nice sized and clean. Located just off I-96, making it easy to get anywhere you need to.”

Mar 23, 2008 by Peter from Linwood, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The beds were very, very comfortable!
• The hotel bar closed early Friday night.

“Second year in a row we stayed there during our consumer fishing show at the DeVos Place. The drive is a little far after the long day, but you can't beat the price for the quality of hotel!”

Mar 13, 2008 by Mary from Jackson, MI
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[5]

• Attractive, clean, friendly staff.
• Walls are paper thin - noise level was obnoxious (kids running, slamming doors, etc).

“Had great expectations for this visit, arrived Saturday night and got a room on the 3rd floor (next to the stairs and close to the end with the pool). Big mistake! Kids were running rampant on the 4th floor and you can hear what people are saying in the hall better than you can hear your partner in your own room! Staff did help to take care of the noise but, unfortunately, the parents of the children just let them run wild. Don't think that I would stay here again simply due to the lack of noise control.”

Mar 13, 2008 by Marcia from Sturgis, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Beds were super comfortable.
• Wish the beds were queen size instead of double.

“Older hotel which has been nicely remodeled. Workout room has quality new equipment - very nice for this size hotel. Bathroom was small - room large. Plenty of room for an aero bed on the floor. Room comfort units are quite loud if you like to keep the fan on to ground out background noise.”

Mar 12, 2008 by Carl from Valparaiso, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was kept clean and service excellent.
• Too many kids in pool on Saturday night.

“Service and staff were excellent. Rooms are very comfortable and quiet. Maid service above and beyond expectations.”

Mar 11, 2008 by Kevin from Richardson, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff's willingness to accommodate and serve the guest.
• Not enough drink selections in the gift shop.

“It completely met my expectations and served as a great value for me as a business traveler.”

Feb 12, 2008 by Anni from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfortable bed/linens, good size, pay TV.
• Cold ceramic floor, shower head to high to move, no fan in washroom.

“I found this hotel attractive and the room a good size, but I would think being on the main floor the ceramic floor would incorporate radiate heating as the floor was cold. There was no fan in the washroom and the shower head was so high that I could not reach it. There was wasted space for the foyer and the washroom was very small (bad design). No local newspaper at the each door to a suite.”

Jan 23, 2008 by Ron from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[6]

• Location.
• The pool was cold. We only booked a hotel to swim. Left hotel 30 minutes after check-in.

“We reserved a room at a local Hilton in order to spend the afternoon and evening swimming with the children. The pool water was 65 degrees. The air temp in the enclosure for the pool was 64 degrees. Could not swim. Left without being refunded. Called Hilton twice to complain. Both times promised the General Manager would call back. Never received a call. Ruined weekend for the family after a great deal of planning.”

Jan 23, 2008 by Sheryl from Elkhart, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great beds. Nice decor.
• They needed to salt walkway, we both fell on ice when entering the hotel.

“Very very nice.”

Jan 22, 2008 by Terry from Benzonia, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• It was clean.
• It was rather impersonal; I didn't feel unwelcome but not welcome either.

“It was OK, clean, quite nice, but I would probably choose another hotel next time.”

Jan 22, 2008 by Jessica from Grand Rapids, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfortable sleeping arrangements, as well as good breakfast options.
• The room service was quite expensive; due to pricing, it was more convenient to eat elsewhere. The room was nice, but it was somewhat small.

“Overall, I recommend the hotel. My stay was quiet, but I expected the room facilities to be larger. The room was clean, the hotel has nice amenities, and the bed was extraordinarily comfortable.”

Jan 22, 2008 by Angela from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were comfortable.
• Paying for outgoing calls, without notice.

“The hotel was nice.”

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Amenities at Hilton Grand Rapids Airport, Grand Rapids

AM/FM Alarm Clock Bar/Lounge Business Center Fitness Center or Spa Free Parking Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Restaurant Room Service