Courtyard by Marriott Grand Rapids Airport

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User Reviews for Courtyard by Marriott Grand Rapids Airport, Kentwood

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Feb 2, 2010 by Jim from Muskegon,MI
Overall Rating: 10

• Hot tub.
• Nothing.

“Very nice. Great price on Priceline!”

Jan 20, 2010 by Tim from Pinckney,MI
Overall Rating: 10

• Extremely clean and close to attractions.
• Screaming kids.

“My girlfriend and I needed to get away for the evening, and we decided to stay here. We were there for one night. We had a beautiful clean room with a very large bed. The pool/hot tub was very clean. The staff was extremely friendly and would definitely stay there again.”

Nov 18, 2009 by Carlene from Noblesville,IN
Overall Rating: 10

• Very comfortable beds.
• Charged for breakfast.

“Great hotel with excellent staff. Nice-sized rooms, comfortable beds, very clean and well-kept. Insulation between floors might not be the greatest, and it would help if they had free breakfast available, but otherwise it's excellent.”

Sep 27, 2009 by Lilly from Caledonia,MI
Overall Rating: 10

• The cleanliness and modern atmosphere was a comfort as well as the comfort of the room.
• Breakfast was an additional cost and there was no on-site restaurant.

“This Marriott was in a great location for guests wanting to be near the malls, restaurants and easy access to highways. I was disappointed with the fact that the hotel did not have on-site dining but there were many restaurants within one mile along with several that delivered to the hotel. The swimming pool and whirlpool were a bit small but there weren't many guests in the hotel during my stay so that did not pose a problem. The exercise room was also small but again, not many guests so we pretty much had the hotel and amenities to ourselves. The rooms were clean and the staff was friendly and accommodating. A definite bonus is that the swimming pool is open 24 hours! Adults only after 11 pm. Nice perk when most pools close at 10 or 11 pm and are usually packed with screaming and splashing kids.”

Sep 10, 2009 by Bob from Bemidji,MN
Overall Rating: 10

• Proximity to activities.

“Great location for our needs Near to Calvin College Shopping and other resturants were very near.”

Sep 1, 2009 by Jason from Madison Heights,MI
Overall Rating: 9

• close to freeway
• they charge for breakfast. i expect that from a 3 star not a 2

“it was fine for my needs”

Aug 14, 2009 by Jack from Rapid City,MI
Overall Rating: 9

• This motel was very clean, roomy, accessible and relaxing as well as quiet.

“Overall a very relaxing experience along with a very kind and helpful staff. I would tell people to stay there if in the area.”

Aug 10, 2009 by Marilyn from Overland Park,KS
Overall Rating: 4

• No restaurant, except for breakfast. No bellhops. No airport shuttle.

“I book this for my very elderly parents and got nothing but complains from them - they arrived in the early evening and could get nothing to eat. There was no-one to assist them with their bags and my Dad had to drag them upstairs himself. The hotel advertised an airport shuttle, but they called a taxi, instead.”

Jul 10, 2009 by Amanda from North Royalton,OH
Overall Rating: 7

• Comfy pillows.
• Air conditioning didn't work. No free breakfast.

“The air wasn't working, we called the front desk and they said it should work based on the buttons we pressed. I let the front desk person know in the morning it did not work and she didn't offer anything for the inconvenience. Also, every hotel should offer free breakfast. If not, the breakfast should at least go past 9:30 am - I found that unacceptable.”

Jun 23, 2009 by Paul from Toronto,Canada
Overall Rating: 5

• Location, Price, comfort, free internet
• Breakfast was not included, $7.95 extra

“Most hotel provide you with a free continental breakfast. I think because I was from Price Line they wanted to charge me for breakfast $7.95. That was poor. Although the hotel was not busy I was given the furthest room from the front desk forcing me to trek further than necessary. Not very bright.”

Apr 30, 2009 by Margaret from Somerville,MA
Overall Rating: 6

• Maybe location. Good shopping.
• It was unattractive, no restaurant, old TV, noisy, parking lot under loud construction.

“This was not up to par. No restaurant, unattractive and old, fuzzy old TV's, not very soundproof, and major excavations of parking lot and landscaping woke me up early.”

Apr 26, 2009 by Puthenveetil from South San Francisco,CA
Overall Rating: 10

• Very helpful staff.

“Hotel met our expectation. The staff knew our request and they were prepared for us to arrive and take care of us without delay. They assisted us with information and set up. This was a relaxing stay though we had serious business to attend to. Perfect fit for my needs.”

Apr 3, 2009 by Joe from Delta,Canada
Overall Rating: 9

• The staff was amazing and friendly.
• The hot-tub was out of order for days and no-one at the front desk was aware.

“This was a great location, great staff and convenient for food nearby.”

Apr 2, 2009 by Dave from Midland,MI
Overall Rating: 5

• Good location.
• The staff was not friendly.

“The pool had no supervision. We spent minimal time in the pool area due to kids jumping and diving into the 3' pool. Moreover, some of the kids were running in the pool area. A few kids were injured due to falling. Also, the staff was never at the desk. When you walked up to the desk you had to wait for them to come out of the office to help. My card didn't work after we used the pool area. The receptionist was on the phone and I had to wait until she finished to get a new key. She was talking to a customer; however, the call clearly wasn't all business related. I waited in my wet clothing while she finished her 5 minute call. I'm certain that the head cold I had the day after was caused by me standing in my wet clothes as the door opened for other guests. I didn't bother making complaints since the lady at the front desk was very rude.”

Jan 29, 2009 by Sabrina from Wolverine Lake,MI
Overall Rating: 10

• The staff was very friendly and helpful. The rooms were very clean and comfortable. It was close to many restaraunts.
• We were there in January and the indoor pool was quite cold, so we got in the hot tub and only 2 of the 6 jets worked.

“Great breakfast for a reasonable price. Very friendly and helpful staff. We would stay there again.”

Oct 27, 2008 by Barry
Overall Rating: 9

• Great water pressure in the shower.
• Room was small.

“Would stay again for sure, it
was very nice. Room was small by staying solo it was great.”

Oct 21, 2008 by Linda

“The hotel was clean and well located. The room was appointed like most hotels. I liked it and would stay there again.”

Oct 16, 2008 by Kim
Overall Rating: 10

• Convenient to many shopping centers, stores, and restaurants.
• The only complaint is bathtub had a very slow drain.

“Would recommend for any business traveler or leisure traveler. Convenient to freeways and shopping.”

Aug 13, 2008 by James from New Paris, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Carpet was very clean, room was very clean.
• There was stains on the sheets of one bed. We told the hotel registrar.

“Very nice, small hotel conveniently located off the interstate with lots of restaurant choices close by.”

Sep 13, 2007 by Gina/Jason from Reed City, MI
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[7]

• The hotel had a nice room even though the fans did not work.
• The absolute worst hotel experience we have ever had, staff was rude and did not address any issues.

“Te fan /air in our room did not work, but the worst thing was the inconsiderate rude staff. We were treated very poorly, we were lied too, and no attempt was made to fix the problems we encountered, our reservation got mixed up and she would not help us at all. We were told we do not get traditional hotel service because we paid less that we were in so many words cheap and werent treated with respect because we paid less than the normal rate. We were not able to go back in our room to retrieve the clothes we left there, but had to make an extra trip to get them when housekeeping was there.”

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Amenities at Courtyard by Marriott Grand Rapids Airport, Kentwood

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Business Center Car Rental Desk Coffee Maker in Room Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine

Indoor Pool Iron Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Pool Radio Restaurant Rollaway Beds Safe Deposit Box Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Vending Machines Wake-up Service Wet Bar

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