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Amerisuites of Indianapolis 2-star

9104 Keystone Crossing, Indianapolis, IN

The Amerisuites Keystone is located 22 miles from the Indianapolis International Airport and 25 minutes from downtown.[more]

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User Reviews for Amerisuites of Indianapolis, Indianapolis

Average User Rating: 9.0
Overall user rating
Cleanliness:[9.0] • Staff:[9.0] • Location:[8.5]
Based on 103 user ratings

Aug 21, 2008 by Matt from Livonia, MI
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[7]

  • Pleasant decor, very nice pool facilities, excellent breakfast.
  • I did not like the lack of DVD player. Input jacks were no good because I did not bring cables.

“I stayed with my 3 year old daughter and we had a great time! Pool was excellent. Location was excellent. Staff was very helpful and friendly.”

Jul 28, 2008 by Jim from Auburn, IN
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[10]

  • Location and big screen television.
  • Initially checked in to room that had not been serviced.

“Staff changed my room promptly and handled the issue very professionally.”

Jul 7, 2008 by Jay from Fort Wayne, IN
Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[8]

  • The modern, updated decor was extremely attractive.
  • It would have been nice to have more non-sports choices for the TV.

“I loved the overall "Zen" type feel of the hotel. The lobby was divided into several spaces, each of which had a different feel but which maintained a consistent feel. The rooms were spacious, clean, well-stocked with linens, etc., and it was nice to have great decor that made it look less like a typical hotel room.”

Jun 9, 2008 by Stephanie from Auburn, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Spacious rooms.
  • No indoor pool.

“Very nice, would highly recommend!”

Jun 5, 2008 by Marty from Crown Point, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Room was spacious and well lay out. Loved the separated seating area.
  • Tough to get to in the back of the mall passed by mall twice on keystone and had to turn around.

“The room really exceeded my expectations, well lay out, and loved the separated seating area with the couch.”

Jun 4, 2008 by Johnq from Maryland Heights, MO
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Layout of room.
  • Pool appeared unattractive.

“Nice, new hotel in a good location in Indianapolis.”

May 30, 2008 by Jason. from Fort Wayne, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Modern styling, comfortable, openly spaced rooms.
  • No phone book in the room, or vending on the floor.

“Great looking, very high quality, room was very clean, the layout of the room was extremely well designed. The Swivel Widescreen was a great idea. For the quality of room the price and whole experience was great.”

May 29, 2008 by Donald from Stamford, CT
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Staff attitude outstanding, free breakfast exceptional, decor attractive inside and out, big TV great, beds great, shopping great.
  • No microwave, no window stop/danger to children, no EWTN channel, frig problems, lighting controls.

“Pleasant surprise despite renovation status, look forward to more stays with Hyatt Place.”

May 23, 2008 by Stu from Kansas City, MO
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Sitting area in room was spacious and comfortable.
  • There were not any vending machines.

“Great room layout and amenities. Good breakfast and hotel location very close to many restaurants and shops.”

May 22, 2008 by Roberta from Mckinney, TX
Overall Rating: 7 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • I liked the contemporary, Asian design of the room.
  • Room layout was awkward, not comfortable to use.

“The physical layout of the lobby was awkward - not easy to get around with luggage, etc. The room had an awkward layout as well for a leisure traveler, though it may work very well for a business traveler. Sleeping area had no chair to sit on while dressing and was confining. The closet was very hard to get into, though size was adequate. Large L-shaped sofa in living area was not very inviting. Room could have been laid much more comfortably. Hotel was the noisiest I've ever stayed in. At one point, my husband called the front desk to ask where the loud music was coming from that was keeping us awake. Turned out, it was from the hotel itself. Fortunately, they turned it off for us. Breakfast was supposed to be from 6:30 to 9:30 week days, and one day when my husband went down at 9:20, everything had already been put away. Since there was a sink and refrigerator area, it would have been convenient if there had been a few glasses or dishes, but there was not. But, the staff was very pleasant and helpful.”

May 22, 2008 by Jill from Bluffton, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The beds were very comfortable and plush.
  • The continental breakfast was a bit skimpy.

“This is a very nice, clean hotel. The room was very large and comfortable. The location was great for shopping.”

May 16, 2008 by John from Louisville, KY
Overall Rating: 8 Overall user rating
Cleanliness:[6] • Staff:[8] • Location:[6]

  • Spacious room.
  • Bathroom cleanliness needed addressing.

“Met all my needs. Friendly staff. Bathroom plumbing not up to par, needed extensive toilet cleaning.”

May 16, 2008 by Burt from Springfield, MO
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[7]

  • Nice bed. TV & good room size.
  • No hot food for breakfast.

“Nice, clean, nice size rooms.”

May 14, 2008 by Juli from Kalamazoo, MI
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The room was very large and had a wonderful sofa and flat screen. Beautiful decor. We loved it!
  • The door to our room was stuck shut so bad that we had to get maintenance to help us open it.

“We thought that the room rocked. Huge flat panel TV that swiveled between the living area and the sleeping area. The Couch was very spacious and a pull out bed. Our son loved the room he had so play in the living area. Very spacious!”

May 14, 2008 by Robert from Crown Point, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[8]

  • The 42' TV of course!
  • Elevators were slow in coming.

“Very, very clean and the rooms seemed larger than normal hotel rooms. The extra large couch was nice, so we could all sit on it while watching TV.”

May 14, 2008 by William from Mishawaka, IN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Awesome room, great HD TV, plenty of space.
  • Front lobby is kind of small.

“Hyatt Place at Keystone is great! Wonderful room with lots of space (for both myself and wife to set up all of our stuff.) Great big screen HD TV, on site Starbucks, close to malls, etc. Have already recommended to friends and family.”

May 13, 2008 by Leslie from Fishers, IN
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[9]

  • Beds at the Hyatt are the best. Continental breakfast free with Starbucks.
  • Can't think of anything.

“The location for Indy is excellent if you want to shop at an upscale Mall and be close enough to walk to for a little exercise.”

Sep 29, 2005 by Debbie K. from Petersburg, MI
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • This hotel was very comfortable and the staff was very helpful and friendly.
  • The pillows were not clean and fresh they were stained and the carpets needed a good cleaning.

“This hotel had a very nice breakfast and the pool was warm and clean. Staff was very friendly, the rooms were nice and large I reserved 5 rooms and everyone was very happy with their rooms and the service we received this hotel was very comfortable. Everything was in good working condition. After we checked in, the front desk called to make sure everything was ok. This made us feel that we matter to the hotel.”

Oct 4, 2004 by Lura S. from Vernon Hills
Overall Rating: 9 Overall user rating

“Definitely one of the better hotels I've stayed at lately - clean, comfortable, 24-hour fitness, and breakfast included. One of the more pleasant choices for hotels.”

Sep 26, 2004 by Justin S. from Normal
Overall Rating: 9 Overall user rating

“Very impressive all suite hotel for an incredible price!!!”

Amenities at Amerisuites of Indianapolis, Indianapolis

  • 24 Hour Front Desk
  • AM/FM Alarm Clock
  • Adjoining Rooms
  • Air Conditioned
  • Americans with Disabilities ACT ADA Compliant
  • Audio Visual Equipment
  • Bar/Lounge
  • Boating
  • Breakfast
  • Business Center
  • Coffee Maker in Room
  • Coffee Shop
  • Computer in Room
  • Conference Facilities
  • Connecting Rooms
  • Continental Breakfast
  • Copy Service
  • Cribs Available
  • Double Bed
  • Electronic Door Locks
  • Express Check In
  • Express Checkout
  • Family Plan
  • Fishing
  • Fitness Center or Spa
  • Free Local Telephone Calls
  • Free Newspaper
  • Free Transportation
  • Game Room
  • Golf
  • Handicapped Rooms/Facilities
  • Health Club
  • Heated Pool
  • High Speed Internet Access
  • Internet Access
  • Iron
  • Ironing Board
  • Jogging Track
  • Laundry Service
  • Laundry/Valet Services
  • Lounge
  • Meal Plan - Continental
  • Meeting/Banquet Facilities
  • Microwave
  • No Pets Allowed
  • No Smoking Rooms/Facilities
  • Parking
  • Porters
  • Racquetball Courts
  • Restaurant
  • Rollaway Beds
  • Single Bed
  • Smoke Detectors
  • Sprinklers In Rooms
  • Television with Cable
  • Temperature Control
  • Tennis
  • Wake-up Service
  • Wet Bar
  • Wheel Chair Access
Hotel Representatives:

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