Sheraton Indianapolis Hotel [Indianapolis, IN]- Hotel Reviews - MyTravelGuide.com


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Photo of Sheraton Indianapolis Hotel And Suites

Sheraton Indianapolis Hotel 3-star

8787 Keystone Crossing, Indianapolis, IN

The Sheraton Indianapolis Hotel and Suites boasts the city's most prestigious location, Keystone at the Crossing.[more]

  • Amenity Highlights — Pets Allowed, Free Parking, 24 Hour Front Desk, Bar/Lounge, Business Center
  • Average User Rating: 7.5 [rate it]
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User Reviews for Sheraton Indianapolis Hotel, Indianapolis

Average User Rating: 7.5
Overall user rating
Cleanliness:[7.5] • Staff:[8.0] • Location:[9.0]
Based on 301 user ratings

Jan 27, 2010 by Ruth from Cincinnati,OH
Overall Rating: 9 Overall user rating

  • The staff was extremely friendly. We were upgraded to a 2 room suite.

“Clean spacious room with nice amenities.”

Jan 25, 2010 by Kay from Mooresville,NC
Overall Rating: 8 Overall user rating

  • Convenient and secure.
  • Limited room service and restaurant menu.

“ I was generally happy with this hotel and would stay there again. The location has direct access to a very upscale shopping center. ”

Jan 23, 2010 by Bob from Peoria,IL
Overall Rating: 2 Overall user rating

  • Location - nothing else.

“Old - last renovated 10 yrs ago and looks it - if you don't mind sotted carpeting and couch cushions.”

Dec 27, 2009 by Ralph from Hoover,AL
Overall Rating: 6 Overall user rating

  • Lobby area was nice, proximity to mall was great.
  • No wireless Internet, Internet fee, ridiculous room service cost, very thin walls.

“I expected more, while the room was nice and spacious there were several articles of trash in the room, one receipt we found was more than a month old. It's absolutely ridiculous to charge for Internet service, nearly every "cheap" motel offers this at no charge. As insult to injury there was no wireless service available.”

Nov 22, 2009 by Henry from Byron Center,MI
Overall Rating: 5 Overall user rating

  • Location.
  • Needs to be remodeled.

“Carpet worn in room. All furniture in room old, scratched.”

Oct 7, 2009 by Connie from Crown Point,IN
Overall Rating: 6 Overall user rating

  • Great location.
  • Rooms need to be up dated and freshed.

“The hotel has an excellent location. The lobby and other areas looked nice and clean. The rooms smelled musty and are in need of a remodeling.”

Oct 7, 2009 by Paula from Chilhowie,VA
Overall Rating: 7 Overall user rating

  • Location was great. Staff were helpful. Room was nice.
  • Could not see outside due to curtain not opening, bathroom needs repair work, room needs updates.

“Very convenient to shops and places to eat. Attractive appearance of building and friendly staff. Nice free parking garage beside hotel, but not many places to park for check-in in front of the building if hotel is busy.”

Sep 22, 2009 by Jessica from Huntington,IN
Overall Rating: 10 Overall user rating

“Awesome hotel and
we enjoyed our stay.”

Sep 20, 2009 by John from Pittsburgh,PA
Overall Rating: 9 Overall user rating

  • Good location near highways and restaurants.
  • Remote parking garage.

“Very convenient and comfortable for business travel.”

Aug 28, 2009 by Geo from Sterling Heights,MI
Overall Rating: 8 Overall user rating

  • location
  • dark and dingy

“fair deal but definatly not our best Priceline experience”

Aug 28, 2009 by Larry from Hudson,OH
Overall Rating: 5 Overall user rating

  • I thought the staff was friendly and helpful.
  • The hotel rooms and hallways seem beaten up and worn out.

“Where the the hotel was in a good location, and the staff was friendly, the hotel rooms, hall ways and furnishings were old, scraped, scratched, and generally decrepit. General disrepair and unattractiveness were my pervasive feelings. Whereas the rooms did not seem dirty, nor did I have the sense it was especially clean. The pool and hot tub are older, but nice. The kids enjoyed the setting. That said, there were no towels when we visited.”

Aug 21, 2009 by Lisa from Palm Harbor,FL
Overall Rating: 8 Overall user rating

  • Suite upgrade connected to mall.
  • Needs renovated, furnishings heavily used.

“We were happy when a free upgrade to a suite was offered. It ended up being a conference suite, with a conference table, fridge and coffee maker. A microwave would have been nice. The suite was very clean with a nice view. However, the furnishings were a bit worn with stains on the carpet, the staff is wonderful, but some rooms are overdue for renovation. All the public areas are beautiful and the tower suites were practically connected to the high end fashion mall by a short hallway. Over all we liked the facility alot and was well worth the priceline price.”

Aug 20, 2009 by Elise from Olney,IL
Overall Rating: 3 Overall user rating

  • The free parking garage was nice
  • Beds were very hard

“This hotel may have been 3 1/2 stars when it opened, but it is not now. Things are a bit run down inside and in need of updating. The website advertised "complimentary breakfast and afternoon snacks" but when I called front desk they said NO to both. Also pics of fitness center are actually the Bally across the street not at the hotel (extra fee). The AC didn't work properly for the entire stay, and the last day it stopped completely. It was 90 degrees outside and very difficult to get ready in a hot 6th floor room! No one offered any refunds or apologies. Also had a fridge that didn't work right and spoiled all our food.Bathroom is kinda small/tight.”

Aug 17, 2009 by Desiree from Evansville,IN
Overall Rating: 10 Overall user rating

  • King size bed.

“Great quality hotel for a great Priceline price.”

Aug 16, 2009 by David from La Porte,IN
Overall Rating: 9 Overall user rating

  • Desk clerk was the most competent I've seen.
  • Furniture in our room was beat up. I suspect it was reserved for people who got a deal.

“Highly competent staff. Room was adequate, but austere. Seemed like a big room that was only half filled.”

Aug 5, 2009 by Jason from Evansville,IN
Overall Rating: 10 Overall user rating

  • We loved it.
  • There is not anything I didnt like.

“The hotel was an wexcellent get away.”

Aug 5, 2009 by Bex from Owensboro,KY
Overall Rating: 7 Overall user rating

  • Convenient location & helpful staff.
  • Guest rooms need updating.

“Beautiful common areas. I called in advance to see about confirming a more recently updated room. Was told no renovations had been undertaken in recent years but they would attempt to book a suite for us. Room was very nice but, again, worn. Both my son and I noticed that the only mirror in the room was in the bathroom, kind of inconvenient for two people dressing in the morning! Slightly inconvenient traveling from the garage to the suite tower. Otherwise a very nice place to stay.”

Jul 29, 2009 by Deborah from Dublin,OH
Overall Rating: 10 Overall user rating

  • Great hotel.

“We really enjoyed our stay at the Sheraton.”

Jul 15, 2009 by Jodie from Bartonville,IL
Overall Rating: 10 Overall user rating

  • The suites were very comfortable and would be great for an extended stay.
  • Some hair in the shower and on the towels.

“I would love to go back to this hotel again with my whole family. It was beautiful and comfortable.”

May 5, 2009 by Andrew from Fort Wayne,IN
Overall Rating: 10 Overall user rating

  • I loved the location and the ease with which I was able to park. I was immediatly checked in and in my room within minutes.

“The Sheraton was amazing.”

Amenities at Sheraton Indianapolis Hotel, Indianapolis

  • 24 Hour Front Desk
  • Bar/Lounge
  • Business Center
  • Coffee Maker in Room
  • Free Parking
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Mini Bar
  • No Smoking Rooms/Facilities
  • Parking
  • Pets Allowed
  • Pool
  • Restaurant
  • Room Service
  • Shops/Commercial Services
  • Television with Cable
  • VIP Rooms/Services
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