The Crowne Plaza at Union Station Indianapolis Hotel

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User Reviews for The Crowne Plaza at Union Station Indianapolis Hotel, Indianapolis

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Apr 26, 2008 by Cynhia from Pembroke Pines, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel, staff and location.
• Not enough outlets in the room.

“The hotel is a renovated train station, but there is still train activity. After reading the reviews I was expecting to be awakened by the noise of the trains coming into the station. I could only feel a slight vibration while sitting on the bed. Maybe the light sleeper would notice, but I slept well. I recommend the train car rooms if possible. While staying at the hotel, you are in the middle of everything.”

Apr 25, 2008 by Heather from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The train car rooms were awesome.
• Pool was a little cold, but not bad.

“The train car room was fantastic. The staff was very friendly and good to the kids. The location was excellent! The train noise was hardly noticeable (esp. When you are used to noises from your children!). It was a great family friendly place to stay!”

Apr 24, 2008 by Emily from Terre Haute, IN
Overall Rating: 2
Cleanliness:[4] • Staff:[9] • Location:[6]

• I liked the train cars.
• The room was pathetic and old.

“We came for our 1 year wedding anniversary and I was very disappointed with the room. I thought it would be very lovely and it was very old and run down. The way to the room that we stayed in was just scary, I wouldn't have traveled that hallway by myself. I would not recommend this hotel to anyone.”

Apr 21, 2008 by Stan from Boonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I walked a block and a half to my meeting - awesome!
• High cost of parking. Like everywhere.

“Perfect!”

Apr 20, 2008 by Brian S. from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was perfect.
• Parking was a bit difficult.

“the hotel was located within a few blocks of several restaurants, bars, and shopping which made it easy. Excellent for business travelers or traveling with a family.”

Apr 16, 2008 by Kurt from Homer, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly staff.
• Parking is a little pricey.

“The trains did not bother us at all, and the staff was very friendly and helpful.”

Apr 10, 2008 by Chip from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I loved the setting in Union Station.
• I did not like the noise from the pool.

“My partner and I were pleasantly surprised by the level of service received at this hotel. Everyone was so courteous and friendly. The only two negatives of the stay were that our room was directly above the swimming pool and the noise was bothersome at times. Also, the bathroom was small.”

Apr 8, 2008 by Jen from Wheatfield, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[7]

• Unique historical atmosphere.
• The parking fee was separate; did not include in/out privileges.

“Enjoyed the hotel although there was some miscommunication from the staff. Called that night for extended checkout time but was told to call back in the morning. When I called back in the morning, I had missed the time frame (which I had not been informed of) and could not get the desired checkout time. I was also disappointed with the parking arrangement. This was inconvenient and expensive.”

Apr 3, 2008 by Mary from Antigo, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximity to downtown attractions and the ambiance.
• Could not find the control switch for the hot tub and the swimming pool area was always out of towels.

“Clean rooms, friendly staff, and great location.”

Apr 2, 2008 by Mitchell from Paris, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Ambience.
• Speed of valet retrieval.

“A very comfortable hotel. The pool is more for the kids. The hotel has a charming ambience. The location is close to all the Downtown business, government, and sports facilities.”

Mar 29, 2008 by Jessie from St Francis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• I love vintage and antiques and the golden era of Hollywood. I was so in my element.
• The location made it difficult to find.

“The hotel is a little difficult to find as the street it is located on looks more like an alleyway. But once we found it (after 4+ trips around the block) we were more than pleased. The staff starting with valet was exceptional. The room was unique and clean. My spouse and daughter enjoyed the pool, and I hit the gift shop. It is in a prime location in a lovely, clean, historically preserved city.”

Mar 26, 2008 by Lisa from Montgomery, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location, nice room.
• Valet parking service. Did not respect my car.

“Great experience, except for the treatment my car received by valet parking employees. I called & complained that they had turned fan on high, overdrive turned off, rear defroster on, etc., not necessary.”

Mar 26, 2008 by Stacie from Bellevue, KY
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[1]

• The historical part.
• The surroundings felt unsafe and ran down.

“I was very happy with the price of the hotel but when I arrived I was quite disappointed with the location of the hotel. It was downtown but surrounded by all the ran down buildings. It just wasn't a beautiful laid out building as the picture looked.”

Mar 25, 2008 by Laura from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Historical, train station made it unique.
• Our room was a bit stuffy when we first arrived; had an odor.

“The staff was very friendly; bed very comfortable and nice quiet corridor. Little stuffy and needed to turn on AC to air out room, but very good overall.”

Mar 20, 2008 by Leslie from Noblesville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The train station atmosphere is very unique and creative.
• The room bathrooms could have been nicer.

“Using an old train station as a hotel was ingenius. There is a character to this hotel that you don't find in many others. It's also located less than 3 blocks from almost every major venue in downtown Indianapolis. Between the atmosphere, the reasonable price and the location, the Crown Plaza is definitely a top choice for Indy.”

Mar 17, 2008 by Maddie from Wheatland, IN
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[6]

• The housekeeping is sub-par in all things.

“This is the second time I have stayed in this hotel. I was so disappointed about the housekeeping in this hotel! My bedside table was sticky, the floor unwept before and during my stay, there was a cookie wrapper on the floor of the closet. The glasses and cups were dirty and had something greasy on them. Totally unwept. The management needs to address the problem! If this is a 3-star, I do not want to see the 1 or 2-star hotels!”

Mar 14, 2008 by Terri from Jefferson City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great customer service and history.
• Nothing.

“Our stay was great, everyone was pleasant. Loved the room service.”

Mar 14, 2008 by Julie from Munster, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Enjoyed the close location to shops and restaurants and the kids enjoyed the pool.
• We wished that the pool was open a little later.

“The Crowne Plaza Union Station fit our needs perfectly for our trip. The staff was nice and the rooms were comfortable. The kids really enjoyed the free internet in the lobby and the pool. We had a very nice stay.”

Mar 13, 2008 by Anne from South Bend, IN

Cleanliness:[7] • Staff:[8] • Location:[7]

• Great room. The train station Motif was interesting.
• Parking is overpriced or else too far away.

“This is a nice hotel that is a converted train station. Very good use of the old trains and they have these cool plaster statues of early 20th century travelers. Only problem is that parking is at least $20 unless you want to park a couple blocks away.”

Mar 12, 2008 by Patricia from The Villages, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Close to Downtown.
• Nothing.

“Very helpful staff, clean and friendly.”

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Amenities at The Crowne Plaza at Union Station Indianapolis Hotel, Indianapolis

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Parking Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service