Crowne Plaza Hotel Indianapolis-Dwtn-Union Stn [Indianapolis, IN]- Hotel Reviews - MyTravelGuide.com


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Crowne Plaza Hotel Indianapolis-Dwtn-Union Stn 3-star

123 West Louisiana St., Indianapolis, IN

Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.[more]

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User Reviews for Crowne Plaza Hotel Indianapolis-Dwtn-Union Stn, Indianapolis

Average User Rating: 8.5
Overall user rating
Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5]
Based on 903 user ratings

Sep 2, 2009 by Dottie from Henrico,VA
Overall Rating: 9 Overall user rating

  • Decore was very nice. Staff extremely helpful. Great location!
  • Difficult to find.

“Everyone was very helpful and friendly. Enjoyed our stay. Beds were very comfortable. We had some difficulty finding the entrance.”

Aug 23, 2009 by Rita from Laporte,IN
Overall Rating: 10 Overall user rating

  • The atmosphere.

“The staff was very accomodating and we liked the atmosphere.”

May 26, 2009 by David from Louisville,KY
Overall Rating: 8 Overall user rating

  • Very easy to check in and great location to Conseco Field house.
  • Trains.

“Enjoyed the place.”

May 12, 2009 by Joel from Coeur D Alene,ID
Overall Rating: 8 Overall user rating

  • The shuttle rides.
  • Lack of airport Shuttle.

“Nice hotel, the trains where a little disturbing in the evenings.”

Apr 22, 2009 by Pam from Peoria,IL
Overall Rating: 10 Overall user rating

  • It was luxury in a great location to downtown Indianapolis.

“This was a luxury hotel. The staff was great and the atmosphere was the best.”

Mar 15, 2009 by Jessica from Portland,IN
Overall Rating: 10 Overall user rating

  • Service was great, room amazing, pool very relaxing. Right downtown close to everything!
  • Only con was the parking. There is no hotel parking have to use city parking and for one day it was $20, would be nice to have free parking!

“I will definitely stay at this hotel again. It was a very enjoyable stay. The pool is very relaxing and quite. There is a running train station and there was some rumbling from that, but not enough to wake you up in the night. Parking is a little crazy, but hopefully that will be something that they can work on. Thoroughly enjoyed my stay.”

Dec 13, 2008 by Annie from Saint Bernice,IN
Overall Rating: 10 Overall user rating

  • It was located within walking distance of all the downtown activities.
  • Nothing.

“I would recommend this hotel to anyone, young and old. Its whole atmosphere was very unique and I would stay there again in a heartbeat. Its right in the heart of downtown Indy, so anything we wanted to do was within walking distance. The staff was very courteous and helpful. I felt like I had stepped back into time when I entered the hotel because of the train station theme.”

Nov 4, 2008 by Cris
Overall Rating: 10 Overall user rating

  • The lounge areas outside the rooms were clean, cozy and unique. Continental breakfast was one of the best.

“The railroad decorum/theme was unique and special being a transformed railroad station. It was a very enjoyable stay.”

Oct 25, 2008 by Karen
Overall Rating: 9 Overall user rating

  • Luxuriously comfortable bed.
  • My complimentary newspaper was taken from outside my door.

“This is a lovely upscale hotel in downtown Indy. Very secure, clean, updated. Fine lodging located near great shopping.”

Oct 23, 2008 by Conni
Overall Rating: 8 Overall user rating

  • Interesting layout.
  • Non-smoking, concern about safety.

“This hotel is interesting and ecclectic. It is located in an old train station, and you can occasionally hear a train going through.”

Sep 22, 2008 by Carol
Overall Rating: 8 Overall user rating

  • Staff was friendly & helpful.
  • Small rooms, no views & sits next to railroad track. Trains do run all night.

“We did not see anyone else until Friday morning when we checked out & then it was just the people that worked there. We even had the entire restaurant to ourselves for breakfast. Made us wonder why.

Sep 10, 2008 by Mitch from Greenwood, IN
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[9]

  • I really enjoyed the train cars it makes for a very unique experience.
  • I left prescription med in dresser and have been trying for 3 days to retrieve it.

“Our stay was wonderful. Staying in the Rudy Valentino train car really made it romantic.”

Sep 2, 2008 by Chris
Overall Rating: 10 Overall user rating

  • The ambiance of the old railroad station was great.

“Wonderful hotel with interesting layout in the railroad station. Use of sleeper cars was great addition. Staff was outstanding from desk to valet.”

Aug 21, 2008 by Jeff from Goshen, IN
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • It was attached to a train station and had old train cars as rooms.
  • Need to upgrade the TV in the room.

“Friendly staff, great location. Would recommend to other travelers.”

Aug 16, 2008 by Deb from Chrisman, IL
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[10]

  • Looked nice, close to circle center and restaurants.
  • 2 loud trains and worn, non pillow top mattress sloped.

“They gave earplugs on the bed and relaxing CD for good reason. The train sounded like a tornado or a terrorist attack. My non pillow top bed sloped from wear. Overall looked and felt clean and 3 star. Very cheap and conveniently located to circle center. Expect another $25. for parking in this location. Good staff and they even let me check out an hour late. The trip was so fun and inexpensive that the drawbacks paled and I would have stayed again in a Heartbeat.”

Aug 15, 2008 by Debra from Argos, IN
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[7]

  • It was very unique and had tons of character.
  • The location is a little hard to get to.

“It was excellent. The staff was helpful and friendly. The room was spacious and tasteful. Overall the hotel was just great. We enjoyed it immensely.”

Aug 13, 2008 by Tarsha from Ft Wayen, IN
Overall Rating: 2 Overall user rating
Cleanliness:[10] • Staff:[7] • Location:[3]

  • The beds were awesome. Great sleep, we over slept.
  • Way too small. No public parking, valet parking was outrageous.

“The hotel was ok, but not to my standards for a 3 star hotel. The rooms are way to small, the bathrooms are bigger in jail.”

Aug 13, 2008 by Courtney from Plainfield, IN
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[10]

  • Location in downtown Indy.
  • Not all rooms have windows to outdoors.

“The Crowne Plaza is a clean, beautiful, comfortable hotel with friendly staff. The location is perfect, right in downtown Indy walking distance from shopping, restaurants, night life, etc.”

Aug 8, 2008 by John from Loves Park, IL
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[8]

  • Convenient location with downtown access.
  • Noisy (parties, trains), expensive parking.

“Overall, this was a decent hotel experience. However, the first night, things nearly got a bit ugly. There was a large, noisy group outside the room until 4AM, including a woman who was drunk/lost knocking on our door at about 3:30. Plus, we were unaware that it was on active train tracks, with trains running through at all hours. Although we only noticed them first night. Room was nice, if a little on the small side. (That's pretty standard in a downtown big city hotel though, no?) Pool was decent. Valet parking was $24/night, plus tips on in/out. I'd like the opportunity to see inside one of the train car rooms - I bet my kids would love it!”

Aug 4, 2008 by Juli from Asheville, NC
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The hotel was built inside the old train station, which gave it a lot of character.
  • Does not apply.

“Based on our experience, traveling with one child, we could recommend it to other families, but it also could be a great place to getaway for a romantic trip and quite a few areas to shop in right around the hotel.”

Amenities at Crowne Plaza Hotel Indianapolis-Dwtn-Union Stn, Indianapolis

  • 24 Hour Front Desk
  • AM/FM Alarm Clock
  • ATM/Cash Machine
  • Air Conditioned
  • Americans with Disabilities ACT ADA Compliant
  • Bar/Lounge
  • Bath Tub
  • Business Center
  • CD Player
  • City Center
  • Coffee Maker in Room
  • Concierge Desk
  • Connecting Rooms
  • Copy Service
  • Cribs Available
  • Desk with lamp
  • Email Service
  • Executive Level
  • Exercise Gym
  • FAX
  • Fire Alarm with Light
  • Free Newspaper
  • Gift Shop
  • Golf
  • Hairdryers Available
  • High Speed Internet Access
  • Ice Machine
  • In Room Movies
  • Indoor Pool
  • Internet Access
  • Iron
  • Laundry/Valet Services
  • Modem Lines in Room
  • Multilingual
  • News Stand
  • Parking
  • Pool
  • Porters
  • Radio
  • Restaurant
  • Rollaway Beds
  • Room Service
  • Safe Deposit Box
  • Satellite TV
  • Secretarial Service
  • Security
  • Sprinklers In Rooms
  • TV Remote Control
  • Television with Cable
  • Turndown Service
  • Valet Parking
  • Vending Machines
  • Video Checkout
  • Wake-up Service

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