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The Crowne Plaza at Union Station Indianapolis Hotel
123 West Louisiana Street,
Indianapolis, IN
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Average User Rating: 8.5 Cleanliness:[8.5] • Staff:[8.5] • Location:[8.5] Based on 823 user ratings |
Apr 26, 2008 by
Cynhia from Pembroke Pines, FL
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[10]
“The hotel is a renovated train station, but there is still train activity. After reading the reviews I was expecting to be awakened by the noise of the trains coming into the station. I could only feel a slight vibration while sitting on the bed. Maybe the light sleeper would notice, but I slept well. I recommend the train car rooms if possible. While staying at the hotel, you are in the middle of everything.”
Apr 25, 2008 by
Heather from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“The train car room was fantastic. The staff was very friendly and good to the kids. The location was excellent! The train noise was hardly noticeable (esp. When you are used to noises from your children!). It was a great family friendly place to stay!”
Apr 24, 2008 by
Emily from Terre Haute, IN
Overall Rating: 2
Cleanliness:[4] •
Staff:[9] •
Location:[6]
“We came for our 1 year wedding anniversary and I was very disappointed with the room. I thought it would be very lovely and it was very old and run down. The way to the room that we stayed in was just scary, I wouldn't have traveled that hallway by myself. I would not recommend this hotel to anyone.”
Apr 21, 2008 by
Stan from Boonville, IN
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Perfect!”
Apr 20, 2008 by
Brian S. from Chicago, IL
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“the hotel was located within a few blocks of several restaurants, bars, and shopping which made it easy. Excellent for business travelers or traveling with a family.”
Apr 16, 2008 by
Kurt from Homer, IL
Overall Rating: 8
Cleanliness:[8] •
Staff:[10] •
Location:[8]
“The trains did not bother us at all, and the staff was very friendly and helpful.”
Apr 10, 2008 by
Chip from Chicago, IL
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“My partner and I were pleasantly surprised by the level of service received at this hotel. Everyone was so courteous and friendly. The only two negatives of the stay were that our room was directly above the swimming pool and the noise was bothersome at times. Also, the bathroom was small.”
Apr 8, 2008 by
Jen from Wheatfield, IN
Overall Rating: 7
Cleanliness:[9] •
Staff:[5] •
Location:[7]
“Enjoyed the hotel although there was some miscommunication from the staff. Called that night for extended checkout time but was told to call back in the morning. When I called back in the morning, I had missed the time frame (which I had not been informed of) and could not get the desired checkout time. I was also disappointed with the parking arrangement. This was inconvenient and expensive.”
Apr 3, 2008 by
Mary from Antigo, WI
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Clean rooms, friendly staff, and great location.”
Apr 2, 2008 by
Mitchell from Paris, IL
Overall Rating: 9
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“A very comfortable hotel. The pool is more for the kids. The hotel has a charming ambience. The location is close to all the Downtown business, government, and sports facilities.”
Mar 29, 2008 by
Jessie from St Francis, MN
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[7]
“The hotel is a little difficult to find as the street it is located on looks more like an alleyway. But once we found it (after 4+ trips around the block) we were more than pleased. The staff starting with valet was exceptional. The room was unique and clean. My spouse and daughter enjoyed the pool, and I hit the gift shop. It is in a prime location in a lovely, clean, historically preserved city.”
Mar 26, 2008 by
Lisa from Montgomery, IN
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[10]
“Great experience, except for the treatment my car received by valet parking employees. I called & complained that they had turned fan on high, overdrive turned off, rear defroster on, etc., not necessary.”
Mar 26, 2008 by
Stacie from Bellevue, KY
Overall Rating: 6
Cleanliness:[5] •
Staff:[5] •
Location:[1]
“I was very happy with the price of the hotel but when I arrived I was quite disappointed with the location of the hotel. It was downtown but surrounded by all the ran down buildings. It just wasn't a beautiful laid out building as the picture looked.”
Mar 25, 2008 by
Laura from Louisville, KY
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[9]
“The staff was very friendly; bed very comfortable and nice quiet corridor. Little stuffy and needed to turn on AC to air out room, but very good overall.”
Mar 20, 2008 by
Leslie from Noblesville, IN
Overall Rating: 8
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“Using an old train station as a hotel was ingenius. There is a character to this hotel that you don't find in many others. It's also located less than 3 blocks from almost every major venue in downtown Indianapolis. Between the atmosphere, the reasonable price and the location, the Crown Plaza is definitely a top choice for Indy.”
Mar 17, 2008 by
Maddie from Wheatland, IN
Overall Rating: 5
Cleanliness:[2] •
Staff:[7] •
Location:[6]
“This is the second time I have stayed in this hotel. I was so disappointed about the housekeeping in this hotel! My bedside table was sticky, the floor unwept before and during my stay, there was a cookie wrapper on the floor of the closet. The glasses and cups were dirty and had something greasy on them. Totally unwept. The management needs to address the problem! If this is a 3-star, I do not want to see the 1 or 2-star hotels!”
Mar 14, 2008 by
Terri from Jefferson City, MO
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Our stay was great, everyone was pleasant. Loved the room service.”
Mar 14, 2008 by
Julie from Munster, IN
Overall Rating: 8
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“The Crowne Plaza Union Station fit our needs perfectly for our trip. The staff was nice and the rooms were comfortable. The kids really enjoyed the free internet in the lobby and the pool. We had a very nice stay.”
Mar 13, 2008 by
Anne from South Bend, IN
Cleanliness:[7] •
Staff:[8] •
Location:[7]
“This is a nice hotel that is a converted train station. Very good use of the old trains and they have these cool plaster statues of early 20th century travelers. Only problem is that parking is at least $20 unless you want to park a couple blocks away.”
Mar 12, 2008 by
Patricia from The Villages, FL
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[8]
“Very helpful staff, clean and friendly.”
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