Quality Inn & Suites

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Jan 3, 2008 by Pemberton from Celina, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• A good location for where we wanted to be.
• Driveway had a great deal of ice on it & no salt put down.

“A good place to stay, if you want to be on the west side of south bend. plenty of good places to eat near by. Downtown is only a couple of miles away. if we were to return, we would stay again.”

Jan 2, 2008 by Wandra from Woodbridge, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[7]

• The hotel was clean.
• Some of the staff would benefit from additional training.

“The hotel was as expected for a 2.5 star. The check-in staff was very polite and helpful. The staff that assisted following check-in would benefit from additional customer service training.”

Oct 1, 2007 by John from Waukesha, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• The continental breakfast was great--waffles, cereal, biscuits and gravy--to name a few of the items.
• The hot tub (spa) was shallow and the jets were weak.

“It was nice. The rooms were pretty good sized. They had a nice TV with remote and a refrigerator. The continental breakfast was outstanding. About the only flaws I noticed were the location (not a bad part of town, but not the nicest--near the airport) and the spa which was not very deep and had very weak jets.”

Sep 6, 2007 by Shawn from Liverpool, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The room had a micro/fridge.
• The room was dirty, the a/c was not on, the staff was terrible and the price was raised for non-smoking.

“I can not say enough badly about this hotel. I have stayed in many hotels in south bend and this is by far the worst hotel in the area. The manager was as rude as possible and only seemed to care about how much money he could charge. The breakfast was a joke and the pool was closed when we checked in. Even though it was 90 degrees outside them only turn on the a/c when you go down and complain. Then it only worked for 8 hours at a time. Save yourself and go someplace else!”

Aug 20, 2007 by Jim from Greenwood, IN
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[4]

• Nothing.
• Airport noise, cleanliness, odor, over-priced.

“It does not meet my expectations of 2.5star hotel by any stretch of the imagination.”

Jul 25, 2007 by Gail from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Nice, clean rooms, comfortable beds, convenient location, helpful employees.
• Not enough pillows on king bed and they were very soft.

“This is a delightful, clean hotel with accommodating staff and is located near numerous restaurants and stores. I would highly recommend it to business travelers as well as families or seniors.”

Apr 25, 2007 by Glenn from Kirkland, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The hotel staff was great.
• Was put in a smoking room.

“The hotel was met my expectations. ”

Apr 19, 2007 by John from Bellingham, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Close to south bend airport.
• No airport shuttle service.

“Hotel is close to south bend's airport. Hotel paid for taxi from airport, but we tipped the driver. The cabbie complained about getting paid by the hotel, said the clerk sometimes refused to pay, so I went with him and she paid. In the morning I was told to "walk to the airport, it's not far." it was an unpleasant walk with no sidewalks most of the way. The hotel van, marked "shuttle" was parked near the front door. No driver I guess. The morning breakfast was space. No fruit at all. Cold cereal some various sweet rolls and bagel. I was embarrassed by the offering for a group of German guests whom I shared breakfast with during our stay. Room was ok, not great. Towel storage rack was about to fall off of the wall. Next time I will stay somewhere else.”

Mar 25, 2007 by Susan from South Whitley, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gave good directions and understood circumstances.
• The hours of the pool and recreation rooms.

“Although I was only there one night the people at the front desk were very accommodating and helpful. I was given respect and that was much appreciated.”

Mar 19, 2007 by Elijah from Purcellville, VA
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[5]

• The only advantage was that it was close to the airport.
• Staff seemed unhelpful and complacent. Neighborhood was bad, the staff did nothing was done about the fighting and partying that was going on at 2am.

“Close the airport, but not in a desirable neighborhood. Was not very clean. Had a funny smell. The staff was complacent and inhospitable as if they were selling tickets on the subway. There were always people yelling in the halls, even at 2am, which were by no means sound proof. There were not enough electrical outlets for the wall lights and to charge my laptop and cell phone. In short, I had a bad experience and will not stay at this hotel again. I don't recommend it for business, and certainly not for family travel.”