Marriott Franklin Cool Springs

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User Reviews for Marriott Franklin Cool Springs, Franklin

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Mar 31, 2008 by Lillis from Smyrna, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice accommodations, easy to find, quiet & clean.
• Access was a little difficult from Cool Springs Blvd.

“It was a very nice stay. Beautiful facility, friendly & helpful staff.”

Mar 14, 2008 by Donita from Tupelo, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was lovely and very safe for two females alone.
• We liked everything about this hotel!

“My teenage daughter and I were shopping for a prom dress and needed a safe place to stay. We loved this hotel. The lobby was beautiful and smelled like a flower garden! We felt safe and secure at all times even when I needed to go back to the car for something. We ordered room service for breakfast and it was great. The food was well prepared and hot! We will stay here again!”

Jan 17, 2008 by Dave from Avon Lake, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Bedding, overall condition of hotel.
• No small refrigerator.

“Lived up to Marriotts high standard. Definitely would recommend it.”

Dec 10, 2007 by Forrest from Bartlett, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and courteous staff.
• Nothing.

“Nice rooms, clean and comfortable. Easy access. Highly recommend.”

Nov 28, 2007 by Tony from Abilene, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Good location and clean.
• Shut breakfast buffet down earlier than posted and staff was less than helpful to correct.

“Second time to stay here. Great location, near shopping and attractive neighborhoods for a morning run. Rooms clean, furniture a little worn but hotel is undertaking a renovation.”

Nov 8, 2007 by Teresa from Brentwood, TN
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[10]

• Not much.
• Private party going on. No time for my needs.

“I have had the worst time with them trying to overcharge me. Also they were having a private party during my stay and there were at least 200 people using all of the services and there was no room to go out on the patio or use the bar.”

Aug 28, 2007 by Ada from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated, wonderful service, spotless.

“We loved this hotel. It was centrally located in cool springs. It was beautifully decorated. The beds are great with down mattress pads and down comforters.”

Aug 22, 2007 by Katie from Halls, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was comfortable and very clean!
• There was nothing we did not like about it.

“Very clean, upscale hotel. Comfortable beds with down comforters and pillows. Accommodating staff. Lovely lobby area.”

Jul 30, 2007 by Denny from Sandy Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice size rooms and very clean and comfortable bed.

“Convenient to interstate and attractions including downtown Nashville, downtown Franklin with Civil War attractions, Grand Ole Opry, and Andrew Jackson residence The Hermitage. Restaurants and shopping also convenient. Hotel appears to be relatively new as are a lot of office and hotel facilities on same road.”

Jul 25, 2007 by Cathy from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The most comfortable bed ever!
• Put us in a handicap room - only King bed available.

“Great location and very clean hotel. Bed was so comfortable. Hot water in shower.”

Jul 21, 2007 by Robert from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location. Rooms were nice and clean.
• Was satisfied. They had run out of king beds so we took two double beds.

“The hotel in Franklin was very nice.”

Jun 28, 2007 by Lillian from Mobile, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast was wonderful.
• I cannot think of anything I did not like.

“This hotel had it all. The location, parking, room, dining, friendliness of staff. All were excellent. And, thought we didn't know why, we were put on the concierge floor and that allowed us added conveniences.”

Jun 18, 2007 by Walter from Seymour, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable rooms.
• Nothing.

“Comfortable, easy to get to, close to a variety of Franklin stores and restaurants.”

Jun 14, 2007 by Scott from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, luxury.
• None

“Excellent, quiet good experience overall.”

Jun 4, 2007 by Jim from Hartselle, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, well appointed, quiet.
• Rooms a little small, faucet too far back on counter.

“Very nice, clean, well maintained, quiet, great place for a getaway.”

Jun 3, 2007 by Cindy from Mill Creek, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Large bathroom, able to accommodate two people.
• Bed and pillows were not comfortable.

“This hotel was a nice looking hotel and was very clean and in a good location with easy freeway access. It was in a business area, but yet close enough to residential shopping and restaurants. The beds were not very comfortable and by the morning my back hurt. Service was good and they promptly came to our room to take off pillow bedding since we requested foam. Did not eat at restaurant inside hotel and did not use pool facilities.”

Sep 20, 2006 by Norma from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I needed a ride to the mall. The manager quickly obtained a driver to take me to the mall.
• No comment.

“I really enjoyed my stay. The bed was very comfortable and I slept very well.”

Aug 28, 2006 by Ross from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• NA
• Boring room service.

“I like the Marriott in Cool Springs. It is convenient. It delivers value when you book it for half-price. The bar is fun, with good local music (live) on Thursdays. The food is passable, but just a little could make it go further. (I spent $80 on a club sandwich, salad, and a bottle of wine, and it should have been pretty exciting for that.) I will go again.”

Aug 8, 2006 by Jason from Dyersburg, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Location!
• Thin Walls

“Hotel is in great location in Cool Springs, close to many restaurants and the mall. Rooms were clean and well furnished.”

Jun 12, 2006 by Dan from Springfield, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location with nice restaurant and lounge.
• Only king left was in a handicap accessible room. Hand held shower was very week.

“This hotel was much more than we expected for the price. A very classy property. Staff was great. Great location for business or leisure travelers. Rooms were nice size. I found the beds to be a little too soft but the young lady at the front desk said everyone else she's spoken with just loved them. In short, we'd stay here again without giving it a second thought.”

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Amenities at Marriott Franklin Cool Springs, Franklin

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Jacuzzi

Kitchenette Lounge Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Vending Machines Video Checkout Wake-up Service Water Skiing