Marriott Franklin Cool Springs

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User Reviews for Marriott Franklin Cool Springs, Franklin

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Jan 19, 2010 by Kay from Hopkinsville,KY
Overall Rating: 10

• Kind, helpful, and knowledgeable staff. Very clean. Shuttle service very nice and convenient.

“This hotel exceeded my expectations!”

Jan 2, 2010 by Mindy from Montgomery,AL
Overall Rating: 8

• Convenient and
  great value.
• Old televisions, no free internet.

“Nice place to stay. Would definitely stay there again. Great value for the money.”

Dec 14, 2009 by Maureen Fitzpatrick from Frisco,TX

“Great hotel with very nice rooms, comfortable beds, friendly staff and nice restaurant and bar.”

Dec 7, 2009 by Paul from Louisville,KY
Overall Rating: 9

• Very comfortable bed, clean room.
• Clerk wrote wrong number on my key pass.

“Good experience.”

Dec 1, 2009 by Dawn from Antioch,TN
Overall Rating: 6

• Location.
• Amenities, no CD player, television old.

“Hotel location is great but it needs to be updated.”

Nov 27, 2009 by Herbert from Sherwood,AR
Overall Rating: 10

• Warm, friendly, but all amenities.
• Nothing, it was great!

“Easy to find. Very clean and staff was almost like family. Parking is free. We have already made new reservations for a return stay. No disappointments here. Upscale.”

Nov 25, 2009 by Shaun from Murphysboro,IL
Overall Rating: 6

• Good location near shopping and a variety of restaurants.
• Very noisy hallways and bathroom. The walls seemed very thin.

“The hotel was in a good location, right off I-65. Overall it was average, nothing too special. The public areas were nice and classical. The room was clean and comfortable, but the walls seemed thin. You could hear every conversation in the hallway outside the room. The bathroom was also noisy, you could easily hear the occupants of the room next door.”

Nov 19, 2009 by Marvin from Ooltewah,TN
Overall Rating: 10

• Staff friendliness, accommodating, very clean.
• Difficult to assess from 24 West.

“It was very nice and met our expectations. The rooms, service and staff was above average.”

Oct 28, 2009 by Charles from Paducah,KY
Overall Rating: 9

• Very clean, a new hotel, friendly staff, room was of nice size and comfortable.
• Fitness center didn't have weight lifting equipments.

“Great Place and I would stay there again.”

Oct 28, 2009 by Sendil from Greensboro,NC

• Great beds, comfortable
• Unable to access in-room checkout

“Comfortable beds, decent bathroom/shower, almost odd to see an older cathode-tube TV, but this is nit-picking. A very nice hotel!”

Aug 21, 2009 by Val from Huntsville,AL
Overall Rating: 10

• Lounge/bar area romantic; great outdoor eating area.
• The pool water was way too cold. Hot tub needs a sign requesting 15 minute turns.

“We loved it. Beds so comfortable!!! Nice little store open 24 hours that we utilized. One family hogged the hot tub and we could never get in - it is small. Another couple was waiting as well. I think a sign hung over it or in plain view requesting people to limit their time to 15 minutes would be in order. Loved the Starbucks!”

Sep 8, 2008 by Ernie from Peachtree City, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Comfortable Marriott bed and Marriott bath products.
• Worn out.

“Hotel lacks maintenance and overall management. A variety of simple systems did not work from shower head to TV remote. Quality of food on morning buffet was substandard. Yogurt was weeping showing it had been exposed to heat. Smoked salmon was trim waste rather than slices from fillet. Just on and on. Very surprising.”

Aug 12, 2008 by Peggy from Mcminnville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fluffy bedding.
• Had to give my credit card as deposit for incidentals.

“Excellent, clean and safe. Easy in and out.”

Jul 2, 2008 by Don
Overall Rating: 10

• We were very impressed with the food bar. Very good and beautifully designed.
• The only thing that we wondered about was why the bathroom did not have a vent fan. Other than this, it was wonderful.

“Beautiful hotel. It was a pleasure staying there.”

May 31, 2008 by Linda from Santa Barbara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant and friendly staff. Very comfortable beds and bedding. quiet and service requests were prompt. Can't wait to go back.
• Sorry we have no negatives to report.

“We asked for a quiet room and it really was quiet. It far exceeded our expectations. We got top notch service. It is close to old town Franklin and lots of shopping and food.”

May 30, 2008 by Autumn from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby, comfortable room, nice bathroom, excellent bed.
• Nothing to complain about.

“We were in town for a wedding and the hotel staff took excellent care of us, provided a shuttle to the wedding and the rooms were very comfortable.”

May 9, 2008 by Earleene from Murray, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff very helpful and friendly. Bedding very comfortable.
• Starbucks in hotel closes at 2 PM.

“The hotel is very nice and friendly. Rooms were clean. The beds were comfortable and the bedding especially the pillows were great! Lobby was really nice and inviting.”

Mar 31, 2008 by Lillis from Smyrna, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice accommodations, easy to find, quiet & clean.
• Access was a little difficult from Cool Springs Blvd.

“It was a very nice stay. Beautiful facility, friendly & helpful staff.”

Mar 14, 2008 by Donita from Tupelo, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was lovely and very safe for two females alone.
• We liked everything about this hotel!

“My teenage daughter and I were shopping for a prom dress and needed a safe place to stay. We loved this hotel. The lobby was beautiful and smelled like a flower garden! We felt safe and secure at all times even when I needed to go back to the car for something. We ordered room service for breakfast and it was great. The food was well prepared and hot! We will stay here again!”

Jan 17, 2008 by Dave from Avon Lake, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Bedding, overall condition of hotel.
• No small refrigerator.

“Lived up to Marriotts high standard. Definitely would recommend it.”

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Amenities at Marriott Franklin Cool Springs, Franklin

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Jacuzzi

Kitchenette Lounge Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Vending Machines Video Checkout Wake-up Service Water Skiing

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