Marriott Franklin Cool Springs

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User Reviews for Marriott Franklin Cool Springs, Franklin

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Oct 28, 2009 by Charles from Paducah,KY
Overall Rating: 9

• Very clean, a new hotel, friendly staff, room was of nice size and comfortable.
• Fitness center didn't have weight lifting equipments.

“Great Place and I would stay there again.”

Oct 28, 2009 by Sendil from Greensboro,NC

• Great beds, comfortable
• Unable to access in-room checkout

“Comfortable beds, decent bathroom/shower, almost odd to see an older cathode-tube TV, but this is nit-picking. A very nice hotel!”

Aug 21, 2009 by Val from Huntsville,AL
Overall Rating: 10

• Lounge/bar area romantic; great outdoor eating area.
• The pool water was way too cold. Hot tub needs a sign requesting 15 minute turns.

“We loved it. Beds so comfortable!!! Nice little store open 24 hours that we utilized. One family hogged the hot tub and we could never get in - it is small. Another couple was waiting as well. I think a sign hung over it or in plain view requesting people to limit their time to 15 minutes would be in order. Loved the Starbucks!”

Sep 8, 2008 by Ernie from Peachtree City, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Comfortable Marriott bed and Marriott bath products.
• Worn out.

“Hotel lacks maintenance and overall management. A variety of simple systems did not work from shower head to TV remote. Quality of food on morning buffet was substandard. Yogurt was weeping showing it had been exposed to heat. Smoked salmon was trim waste rather than slices from fillet. Just on and on. Very surprising.”

Aug 12, 2008 by Peggy from Mcminnville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fluffy bedding.
• Had to give my credit card as deposit for incidentals.

“Excellent, clean and safe. Easy in and out.”

Jul 2, 2008 by Don
Overall Rating: 10

• We were very impressed with the food bar. Very good and beautifully designed.
• The only thing that we wondered about was why the bathroom did not have a vent fan. Other than this, it was wonderful.

“Beautiful hotel. It was a pleasure staying there.”

May 31, 2008 by Linda from Santa Barbara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant and friendly staff. Very comfortable beds and bedding. quiet and service requests were prompt. Can't wait to go back.
• Sorry we have no negatives to report.

“We asked for a quiet room and it really was quiet. It far exceeded our expectations. We got top notch service. It is close to old town Franklin and lots of shopping and food.”

May 30, 2008 by Autumn from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby, comfortable room, nice bathroom, excellent bed.
• Nothing to complain about.

“We were in town for a wedding and the hotel staff took excellent care of us, provided a shuttle to the wedding and the rooms were very comfortable.”

May 9, 2008 by Earleene from Murray, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff very helpful and friendly. Bedding very comfortable.
• Starbucks in hotel closes at 2 PM.

“The hotel is very nice and friendly. Rooms were clean. The beds were comfortable and the bedding especially the pillows were great! Lobby was really nice and inviting.”

Mar 31, 2008 by Lillis from Smyrna, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice accommodations, easy to find, quiet & clean.
• Access was a little difficult from Cool Springs Blvd.

“It was a very nice stay. Beautiful facility, friendly & helpful staff.”

Mar 14, 2008 by Donita from Tupelo, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was lovely and very safe for two females alone.
• We liked everything about this hotel!

“My teenage daughter and I were shopping for a prom dress and needed a safe place to stay. We loved this hotel. The lobby was beautiful and smelled like a flower garden! We felt safe and secure at all times even when I needed to go back to the car for something. We ordered room service for breakfast and it was great. The food was well prepared and hot! We will stay here again!”

Jan 17, 2008 by Dave from Avon Lake, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Bedding, overall condition of hotel.
• No small refrigerator.

“Lived up to Marriotts high standard. Definitely would recommend it.”

Dec 10, 2007 by Forrest from Bartlett, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and courteous staff.
• Nothing.

“Nice rooms, clean and comfortable. Easy access. Highly recommend.”

Nov 28, 2007 by Tony from Abilene, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Good location and clean.
• Shut breakfast buffet down earlier than posted and staff was less than helpful to correct.

“Second time to stay here. Great location, near shopping and attractive neighborhoods for a morning run. Rooms clean, furniture a little worn but hotel is undertaking a renovation.”

Nov 8, 2007 by Teresa from Brentwood, TN
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[10]

• Not much.
• Private party going on. No time for my needs.

“I have had the worst time with them trying to overcharge me. Also they were having a private party during my stay and there were at least 200 people using all of the services and there was no room to go out on the patio or use the bar.”

Aug 28, 2007 by Ada from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated, wonderful service, spotless.

“We loved this hotel. It was centrally located in cool springs. It was beautifully decorated. The beds are great with down mattress pads and down comforters.”

Aug 22, 2007 by Katie from Halls, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was comfortable and very clean!
• There was nothing we did not like about it.

“Very clean, upscale hotel. Comfortable beds with down comforters and pillows. Accommodating staff. Lovely lobby area.”

Jul 30, 2007 by Denny from Sandy Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice size rooms and very clean and comfortable bed.

“Convenient to interstate and attractions including downtown Nashville, downtown Franklin with Civil War attractions, Grand Ole Opry, and Andrew Jackson residence The Hermitage. Restaurants and shopping also convenient. Hotel appears to be relatively new as are a lot of office and hotel facilities on same road.”

Jul 25, 2007 by Cathy from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The most comfortable bed ever!
• Put us in a handicap room - only King bed available.

“Great location and very clean hotel. Bed was so comfortable. Hot water in shower.”

Jul 21, 2007 by Robert from Springfield, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location. Rooms were nice and clean.
• Was satisfied. They had run out of king beds so we took two double beds.

“The hotel in Franklin was very nice.”

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Amenities at Marriott Franklin Cool Springs, Franklin

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Jacuzzi

Kitchenette Lounge Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Vending Machines Video Checkout Wake-up Service Water Skiing

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